34
NPS
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HydraFacial
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About HydraFacial's Brand
Delivering BeautyHealth experiences to everyone, where they live, work & play.
Brand at a Glance
85%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
HydraFacial NPS
HydraFacial's Net Promoter Score (NPS) is a 34 with 66% Promoters, 2% Passives, and 32% Detractors. Net Promoter Score tracks whether HydraFacial's customers would recommend using the product based on a scale of -100 to 100.
HydraFacial Overall NPS
| 66% | Promoters |
|---|---|
| 2% | Passives |
| 32% | Detractors |
HydraFacial NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 64 | Oct 2023 | 64 |
Nov 2023 66 | Nov 2023 | 66 |
Dec 2023 60 | Dec 2023 | 60 |
Jan 2024 52 | Jan 2024 | 52 |
Feb 2024 54 | Feb 2024 | 54 |
May 2024 49 | May 2024 | 49 |
Jan 2025 47 | Jan 2025 | 47 |
Feb 2025 43 | Feb 2025 | 43 |
Mar 2025 39 | Mar 2025 | 39 |
Jun 2025 35 | Jun 2025 | 35 |
Jul 2025 37 | Jul 2025 | 37 |
Apr 2026 33 | Apr 2026 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HydraFacial NPS by Gender
HydraFacial's NPS was rated 10 by Female customers on Comparably.
Female
10
HydraFacial's NPS was rated 10 by Female customers on Comparably.
55%
Promoters
0%
Passives
45%
Detractors
Male
N/A
HydraFacial's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
HydraFacial NPS by Ethnicity
HydraFacial's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 14 | Caucasian | 14 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
HydraFacial NPS by Age
HydraFacial's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
HydraFacial NPS by Usage
HydraFacial's NPS was rated the highest by customers who have used HydraFacial's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
HydraFacial Customer Reviews
Out of the 7 HydraFacial customer reviews 4 were positive and 3 were constructive. HydraFacial customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
HydraFacial Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of HydraFacial users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HydraFacial Customer Loyalty Score by Gender
HydraFacial's Customer Loyalty score was rated 75 by Female customers on Comparably.
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Female
75%
Yes
Male
N/A
Yes
HydraFacial Customer Loyalty Score by Ethnicity
HydraFacial's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of HydraFacial.
87
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
HydraFacial Customer Loyalty Score by Age
HydraFacial's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of HydraFacial.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
41-45 100% | 41-45 | 100% |
HydraFacial Customer Loyalty Score by Usage
HydraFacial's Customer Loyalty score was rated the highest by customers who have used HydraFacial's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
HydraFacial Product Quality
4/5
HydraFacial has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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HydraFacial Product Information
HydraFacial’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.hydrafacial.com
- Company Size
- 501-1,000 Employees
Industry
Fashion and Beauty
Quick Insights into HydraFacial Product Quality
HydraFacial's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers ages 31-35.
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Ranked HydraFacial Product Quality the Highest
Ranked HydraFacial Product Quality the Lowest
HydraFacial Product Quality Score by Gender
HydraFacial's Product Quality score was rated 3.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of HydraFacial.
Female
3.4/5
Male
N/A
HydraFacial Product Quality Score by Ethnicity
HydraFacial's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of HydraFacial.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
HydraFacial Product Quality Score by Age
HydraFacial's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of HydraFacial.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.6 | 31-35 | 1.6 |
41-45 4.1 | 41-45 | 4.1 |
HydraFacial Product Quality Score by Usage
HydraFacial's Product Quality score was rated the highest by customers who have used HydraFacial's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
HydraFacial Pricing
HydraFacial ROI & Value For Money
3.9/5
HydraFacial has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into HydraFacial ROI
HydraFacial's ROI score was rated highest by customers ages 41-45, and rated lowest by customers ages 31-35.
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Ranked HydraFacial ROI the Highest
Ranked HydraFacial ROI the Lowest
HydraFacial ROI Score by Gender
HydraFacial's ROI score was rated 3.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of HydraFacial.
Female
3.1/5
Male
N/A
HydraFacial ROI Score by Ethnicity
HydraFacial's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of HydraFacial.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
HydraFacial ROI Score by Age
HydraFacial's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of HydraFacial.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.6 | 31-35 | 1.6 |
41-45 3.5 | 41-45 | 3.5 |
HydraFacial ROI Score by Usage
HydraFacial's ROI score was rated the highest by customers who have used HydraFacial's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
HydraFacial Customer Satisfaction (CSAT)
HydraFacial Customer Satisfaction (CSAT) Score
78 / 100
HydraFacial has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
59%
Satisfied
19%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
0%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HydraFacial Customer Satisfaction
HydraFacial's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked HydraFacial's Customer Satisfaction.
Ranked HydraFacial Customer Satisfaction the Highest
Ranked HydraFacial Customer Satisfaction the Lowest
HydraFacial Customer Satisfaction Score by Gender
HydraFacial's Customer Satisfaction score was rated 64 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of HydraFacial.
64 / 100
FemaleVery Satisfied | 37% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 0% | |
Very Dissatisfied | 27% |
HydraFacial Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
HydraFacial's Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HydraFacial.
72 / 100
Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
28%
CSAT according to Asian or Pacific Islander
HydraFacial's Customer Satisfaction (CSAT) score was rated 34% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HydraFacial.
34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
HydraFacial Customer Satisfaction Score by Age
HydraFacial's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of HydraFacial.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 33% | |||||||||||||||
| 41-45 | 80% |
HydraFacial Customer Satisfaction Score by Usage
HydraFacial's Customer Satisfaction score was rated the highest by customers who have used HydraFacial's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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HydraFacial Customer Service
4/5
HydraFacial has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About HydraFacial's Customer Service
Address
3600 E Burnett St, Long Beach, CA 90815
Website
http://www.hydrafacial.com
Phone Number
1-800-603-4996
HydraFacial's Social Links
Quick Insights into HydraFacial Customer Service
HydraFacial's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked HydraFacial's Customer Service score.
Ranked HydraFacial Customer Service the Highest
Ranked HydraFacial Customer Service the Lowest
HydraFacial Customer Service Score by Gender
HydraFacial's Customer Service score was rated 3.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of HydraFacial.
Female
3.2/5
Male
N/A
HydraFacial Customer Service Score by Ethnicity
HydraFacial's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of HydraFacial.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
HydraFacial Customer Service Score by Age
HydraFacial's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of HydraFacial.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.8 | 31-35 | 1.8 |
41-45 3.7 | 41-45 | 3.7 |
HydraFacial Customer Service Score by Usage
HydraFacial's Customer Service score was rated the highest by customers who have used HydraFacial's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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HydraFacial as an Employer
4.2/5
HydraFacial has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
HydraFacial scored a 34 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of HydraFacial would recommend the brand to a friend. ENPS measures how likely HydraFacial employees would recommend working at HydraFacial to a friend.
Net Promoter Score
34
NPS Score
| 66% | Promoters |
|---|---|
| 2% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 56% | Promoters |
|---|---|
| 9% | Passive |
| 35% | Detractors |
