17
NPS
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Hygiena
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About Hygiena's Brand
A Camarillo, Calif.-based environmental testing and sanitation company
Brand at a Glance
73%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
Hygiena NPS
Hygiena's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Hygiena's customers would recommend using the product based on a scale of -100 to 100.
Hygiena Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Hygiena NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
Jan 2024 33 | Jan 2024 | 33 |
Sep 2024 50 | Sep 2024 | 50 |
Oct 2024 40 | Oct 2024 | 40 |
Jan 2025 17 | Jan 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hygiena Customer Reviews
Out of the 2 Hygiena customer reviews 1 was positive and 1 was constructive. Hygiena customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Hygiena Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Hygiena users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hygiena Product Quality
3.2/5
Hygiena has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Hygiena Product Information
Hygiena’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.hygiena.com/
- Company Size
- 51-200 Employees
Hygiena Pricing
Hygiena ROI & Value For Money
3.2/5
Hygiena has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Hygiena Customer Satisfaction (CSAT)
Hygiena Customer Satisfaction (CSAT) Score
60 / 100
Hygiena has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hygiena Customer Service
3.5/5
Hygiena has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Hygiena's Customer Service
Address
Camarillo, CA
Website
http://www.hygiena.com/
Phone Number
8053885531
Hygiena as an Employer
2.4/5
Hygiena has a 2.4/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Hygiena scored a 17 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Hygiena would recommend the brand to a friend. ENPS measures how likely Hygiena employees would recommend working at Hygiena to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
