-20
NPS
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Hylink Digital
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About Hylink Digital's Brand
Provider of digital agency services. The company's services help brands navigate the Chinese digital landscape by creating new content and creative, managing digital media buys, and initiating sponsorship and social.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Hylink Digital NPS
Hylink Digital's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Hylink Digital's customers would recommend using the product based on a scale of -100 to 100.
Hylink Digital Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Hylink Digital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 33 | Sep 2022 | 33 |
Jul 2023 0 | Jul 2023 | 0 |
Mar 2024 -20 | Mar 2024 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hylink Digital Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Hylink Digital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hylink Digital Product Quality
4/5
Hylink Digital has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Hylink Digital's overall Product Quality score rated by its users and customers.
Hylink Digital Product Information
Hylink Digital’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.hylinkgroup.com
- Company Size
- 1,001-5,000 Employees
Hylink Digital Pricing
Hylink Digital ROI & Value For Money
5/5
Hylink Digital has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hylink Digital's overall ROI score rated by its users and customers.
Hylink Digital Customer Satisfaction (CSAT)
Hylink Digital Customer Satisfaction (CSAT) Score
100 / 100
Hylink Digital has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hylink Digital Customer Service
5/5
Hylink Digital has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hylink Digital's overall Customer Service score rated by its users and customers.
About Hylink Digital's Customer Service
Address
225 Santa Monica Blvd, Santa Monica, CA 90401
Website
http://www.hylinkgroup.com
Phone Number
7
Hylink Digital as an Employer
4.7/5
Hylink Digital has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Hylink Digital scored a -20 for Net Promoter Score and a 63 for Employee Net Promoter Score. NPS gauges how likely a customer of Hylink Digital would recommend the brand to a friend. ENPS measures how likely Hylink Digital employees would recommend working at Hylink Digital to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
63
eNPS Score
| 63% | Promoters |
|---|---|
| 37% | Passive |
| 0% | Detractors |
