16
NPS
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Brand Page
Hyperverse
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About Hyperverse's Brand
Hyperverse is a software company that develops VR experience distribution platforms for its clients
Brand at a Glance
77%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Hyperverse NPS
Hyperverse's Net Promoter Score (NPS) is a 16 with 54% Promoters, 8% Passives, and 38% Detractors. Net Promoter Score tracks whether Hyperverse's customers would recommend using the product based on a scale of -100 to 100.
Hyperverse Overall NPS
| 54% | Promoters |
|---|---|
| 8% | Passives |
| 38% | Detractors |
Hyperverse NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 49 | Dec 2021 | 49 |
Jan 2022 66 | Jan 2022 | 66 |
Apr 2022 59 | Apr 2022 | 59 |
May 2022 50 | May 2022 | 50 |
Jun 2022 46 | Jun 2022 | 46 |
Jul 2022 44 | Jul 2022 | 44 |
Sep 2022 37 | Sep 2022 | 37 |
Dec 2022 40 | Dec 2022 | 40 |
Mar 2023 32 | Mar 2023 | 32 |
Jul 2023 28 | Jul 2023 | 28 |
Oct 2023 21 | Oct 2023 | 21 |
May 2024 17 | May 2024 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hyperverse NPS by Gender
Hyperverse's NPS was rated -42 by Male customers on Comparably.
Male
-42
Hyperverse's NPS was rated -42 by Male customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
Female
N/A
Hyperverse's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Hyperverse NPS by Usage
Hyperverse's NPS was rated -34 points by customers who have used Hyperverse's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
Hyperverse Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Hyperverse users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hyperverse Customer Loyalty Score by Gender
Hyperverse's Customer Loyalty score was rated 61 by Male customers on Comparably.
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Male
61%
Yes
Female
N/A
Yes
Hyperverse Customer Loyalty Score by Usage
Hyperverse's Customer Loyalty score was rated 40% by customers who have used Hyperverse's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Hyperverse Product Quality
3.4/5
Hyperverse has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Hyperverse Product Information
Hyperverse’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Quick Insights into Hyperverse Product Quality
Hyperverse's Product Quality score was rated highest by Male customers.
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Ranked Hyperverse Product Quality the Highest
Hyperverse Product Quality Score by Gender
Hyperverse's Product Quality score was rated 2.7 by Male customers on Comparably.
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Male
2.7/5
Female
N/A
Hyperverse Product Quality Score by Usage
Hyperverse's Product Quality score was rated 2.1 stars by customers who have used Hyperverse's products/services for 1 to 2 Years.
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Hyperverse Pricing
Hyperverse ROI & Value For Money
3.3/5
Hyperverse has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Hyperverse ROI
Hyperverse's ROI score was rated highest by Male customers.
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Ranked Hyperverse ROI the Highest
Hyperverse ROI Score by Gender
Hyperverse's ROI score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Hyperverse ROI Score by Usage
Hyperverse's ROI score was rated 2.1 stars by customers who have used Hyperverse's products/services for 1 to 2 Years.
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Hyperverse Customer Satisfaction (CSAT)
Hyperverse Customer Satisfaction (CSAT) Score
50 / 100
Hyperverse has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
5%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hyperverse Customer Satisfaction
Hyperverse's Customer Satisfaction score was rated highest by Male customers.
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Ranked Hyperverse Customer Satisfaction the Highest
Hyperverse Customer Satisfaction Score by Gender
Hyperverse's Customer Satisfaction score was rated 28 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Hyperverse.
28 / 100
MaleVery Satisfied | 28% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 29% | |
Dissatisfied | 29% | |
Very Dissatisfied | 14% |
Hyperverse Customer Satisfaction Score by Usage
Hyperverse's Customer Satisfaction score was rated 17 points by customers who have used Hyperverse's products/services for 1 to 2 Years.
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Hyperverse Customer Service
3.3/5
Hyperverse has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Hyperverse's Customer Service
Address
New York,
Quick Insights into Hyperverse Customer Service
Hyperverse's Customer Service score was rated highest by Male customers.
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Ranked Hyperverse Customer Service the Highest
Hyperverse Customer Service Score by Gender
Hyperverse's Customer Service score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hyperverse.
Male
2.3/5
Female
N/A
Hyperverse Customer Service Score by Usage
Hyperverse's Customer Service score was rated 1.9 stars by customers who have used Hyperverse's products/services for 1 to 2 Years.
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Hyperverse as an Employer
Consumer vs. Employees
Hyperverse scored a 16 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Hyperverse would recommend the brand to a friend. ENPS measures how likely Hyperverse employees would recommend working at Hyperverse to a friend.
Net Promoter Score
16
NPS Score
| 54% | Promoters |
|---|---|
| 8% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
