-75
NPS
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i9 Sports
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About i9 Sports' Brand
i9 Sports® provides age-appropriate instruction that is fun for kids & convenient for parents. It’s The Way Youth Sports Should Be®.
Brand at a Glance
74%
Customer Loyalty
1.6/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
i9 Sports NPS
i9 Sports's Net Promoter Score (NPS) is a -75 with 7% Promoters, 11% Passives, and 82% Detractors. Net Promoter Score tracks whether i9 Sports's customers would recommend using the product based on a scale of -100 to 100.
i9 Sports Overall NPS
| 7% | Promoters |
|---|---|
| 11% | Passives |
| 82% | Detractors |
i9 Sports NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -70 | Aug 2023 | -70 |
Sep 2023 -51 | Sep 2023 | -51 |
Oct 2023 -54 | Oct 2023 | -54 |
Jan 2024 -57 | Jan 2024 | -57 |
Feb 2024 -60 | Feb 2024 | -60 |
Apr 2024 -69 | Apr 2024 | -69 |
Jun 2024 -70 | Jun 2024 | -70 |
Aug 2024 -70 | Aug 2024 | -70 |
Oct 2024 -71 | Oct 2024 | -71 |
Nov 2024 -74 | Nov 2024 | -74 |
Apr 2025 -74 | Apr 2025 | -74 |
Feb 2026 -75 | Feb 2026 | -75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
i9 Sports NPS by Gender
Female customers rated i9 Sports's NPS 16 points higher than Male customers.
Male
-100
i9 Sports's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-84
i9 Sports's NPS was rated -84 by Female customers on Comparably.
8%
Promoters
0%
Passives
92%
Detractors
i9 Sports NPS by Ethnicity
i9 Sports's NPS was rated -80 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
i9 Sports NPS by Age
i9 Sports's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
i9 Sports NPS by Usage
i9 Sports's NPS was rated the highest by customers who have used i9 Sports's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -60 | 1 to 2 Years | -60 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
i9 Sports Customer Reviews
Out of the 5 i9 Sports customer reviews 1 was positive and 4 were constructive. i9 Sports customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
i9 Sports Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of i9 Sports users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
i9 Sports Customer Loyalty Score by Gender
Female customers rated i9 Sports's Customer Loyalty score 38% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of i9 Sports.
Male
40%
Yes
Female
78%
Yes
i9 Sports Customer Loyalty Score by Ethnicity
i9 Sports's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of i9 Sports.
64
out of 100
Caucasian
i9 Sports Customer Loyalty Score by Age
i9 Sports's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of i9 Sports.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 82% | 31-35 | 82% |
41-45 64% | 41-45 | 64% |
i9 Sports Customer Loyalty Score by Usage
i9 Sports's Customer Loyalty score was rated the highest by customers who have used i9 Sports's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
i9 Sports Product Quality
1.6/5
i9 Sports has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
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i9 Sports Product Information
i9 Sports’s product quality score is a 1.6 out of 5 as rated by its users and customers.
- Website
- http://www.i9sports.com
- Company Size
- 11-50 Employees
Industry
Recreational Facilities and Services
Quick Insights into i9 Sports Product Quality
i9 Sports's Product Quality score was rated highest by customers who have used i9 Sports's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked i9 Sports' Product Quality.
Ranked i9 Sports Product Quality the Highest
Ranked i9 Sports Product Quality the Lowest
i9 Sports Product Quality Score by Gender
i9 Sports's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of i9 Sports.
Male
1.5/5
Female
1.5/5
i9 Sports Product Quality Score by Ethnicity
i9 Sports's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of i9 Sports.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
i9 Sports Product Quality Score by Age
i9 Sports's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of i9 Sports.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
41-45 1.6 | 41-45 | 1.6 |
i9 Sports Product Quality Score by Usage
i9 Sports's Product Quality score was rated the highest by customers who have used i9 Sports's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
i9 Sports Pricing
i9 Sports ROI & Value For Money
1.5/5
i9 Sports has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock i9 Sports' overall ROI score rated by its users and customers.
Quick Insights into i9 Sports ROI
i9 Sports's ROI score was rated highest by customers who have used i9 Sports's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked i9 Sports ROI the Highest
Ranked i9 Sports ROI the Lowest
i9 Sports ROI Score by Gender
i9 Sports's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of i9 Sports.
Male
1.5/5
Female
1.5/5
i9 Sports ROI Score by Ethnicity
i9 Sports's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of i9 Sports.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
i9 Sports ROI Score by Age
i9 Sports's ROI score was rated 1.5 stars by customers ages 31-35 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of i9 Sports.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
i9 Sports ROI Score by Usage
i9 Sports's ROI score was rated 1.5 stars by customers who have used i9 Sports's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
i9 Sports Customer Satisfaction (CSAT)
i9 Sports Customer Satisfaction (CSAT) Score
14 / 100
i9 Sports has an overall Customer Satisfaction score of 14 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
7%
Satisfied
7%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
19%
Very Dissatisfied
63%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into i9 Sports Customer Satisfaction
i9 Sports's Customer Satisfaction score was rated highest by customers who have used i9 Sports's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked i9 Sports' Customer Satisfaction.
Ranked i9 Sports Customer Satisfaction the Highest
Ranked i9 Sports Customer Satisfaction the Lowest
i9 Sports Customer Satisfaction Score by Gender
Female customers rated i9 Sports's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of i9 Sports.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
8 / 100
FemaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 75% |
i9 Sports Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
i9 Sports' Customer Satisfaction (CSAT) score was rated 10% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of i9 Sports.
10 / 100
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
80%
i9 Sports Customer Satisfaction Score by Age
i9 Sports's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of i9 Sports.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 41-45 | 20% |
i9 Sports Customer Satisfaction Score by Usage
i9 Sports's Customer Satisfaction score was rated the highest by customers who have used i9 Sports's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
i9 Sports Customer Service
1.5/5
i9 Sports has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About i9 Sports's Customer Service
Address
9410 Camden Field Parkway, Riverview, FL 33578
Website
http://www.i9sports.com
Phone Number
8133242000
i9 Sports's Social Links
Quick Insights into i9 Sports Customer Service
i9 Sports's Customer Service score was rated highest by customers who have used i9 Sports's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked i9 Sports' Customer Service score.
Ranked i9 Sports Customer Service the Highest
Ranked i9 Sports Customer Service the Lowest
i9 Sports Customer Service Score by Gender
i9 Sports's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of i9 Sports.
Male
1.5/5
Female
1.5/5
i9 Sports Customer Service Score by Ethnicity
i9 Sports's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of i9 Sports.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
i9 Sports Customer Service Score by Age
i9 Sports's Customer Service score was rated 1.5 stars by customers ages 31-35 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of i9 Sports.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
i9 Sports Customer Service Score by Usage
i9 Sports's Customer Service score was rated 1.5 stars by customers who have used i9 Sports's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
i9 Sports as an Employer
3.8/5
i9 Sports has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
i9 Sports scored a -75 for Net Promoter Score and a 74 for Employee Net Promoter Score. NPS gauges how likely a customer of i9 Sports would recommend the brand to a friend. ENPS measures how likely i9 Sports employees would recommend working at i9 Sports to a friend.
Net Promoter Score
-75
NPS Score
| 7% | Promoters |
|---|---|
| 11% | Passive |
| 82% | Detractors |
Employee Net Promoter Score
74
eNPS Score
| 87% | Promoters |
|---|---|
| 0% | Passive |
| 13% | Detractors |
