2
NPS
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iBASEt
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About iBASEt's Brand
iBASEt is a leading provider of high-tech software solutions and services.
Brand at a Glance
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
iBASEt NPS
iBASEt's Net Promoter Score (NPS) is a 2 with 40% Promoters, 22% Passives, and 38% Detractors. Net Promoter Score tracks whether iBASEt's customers would recommend using the product based on a scale of -100 to 100.
iBASEt Overall NPS
| 40% | Promoters |
|---|---|
| 22% | Passives |
| 38% | Detractors |
iBASEt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 2 | Aug 2020 | 2 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
iBASEt NPS by Usage
iBASEt's NPS was rated the highest by customers who have used iBASEt's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -19 | Less than 1 Year | -19 |
5 to 10 Years 21 | 5 to 10 Years | 21 |
iBASEt Product Quality
3.8/5
iBASEt has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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iBASEt Product Information
iBASEt serves markets in the United States, Europe, Canada, and India. iBASEt supports Web devices and offers products for medium and large sized businesses.
iBASEt’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.ibaset.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
French
Product Type
Manufacturing & Engineering Software
Manufacturing Execution Software
Production Scheduling Software
iBASEt Pricing
iBASEt ROI & Value For Money
3.7/5
iBASEt has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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iBASEt Pricing Plans
iBASEt has a pricing structure that accommodates medium and large businesses.
Who Uses iBASEt?
Medium Businesses
Large Enterprises
iBASEt Customer Service
3.7/5
iBASEt has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About iBASEt's Customer Service
Address
27442 Portola Pkwy, Suite 300, Foothill Ranch, CA 92610
Website
http://www.ibaset.com/
Phone Number
9495982600
iBASEt as an Employer
2.2/5
iBASEt has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
iBASEt scored a 2 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of iBASEt would recommend the brand to a friend. ENPS measures how likely iBASEt employees would recommend working at iBASEt to a friend.
Net Promoter Score
2
NPS Score
| 40% | Promoters |
|---|---|
| 22% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
