Ibex Global Claimed Company
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My experience has been awful at this company. There are tons of issues with the systems and you're given a workload that is not equivalent to your pay. They advertise as retention representative or customer service but you can expect to take calls for 5+ departments but you're only paid for one.
What are some of the best things about your team?
The best things about my coworkers is they are the only ones who help and they understand.
What is most positive about the culture and environment at your company?
The ONLY positive about my work environment is a few of my coworkers and my direct manager.
What did you like most about the interview process?
The interview was great because it's the equivalent of an army recruiter giving you rays of sunshine to join them.
Why do you feel undervalued and what would make you feel better about your compensation?
I feel undervalued because I'm exploited. I'm not allowed to disconnect calls when customers are verbally abusive, the system is always having issues, I've begged for a different schedule but seniority doesn't matter. They accommodate newer employees but not the tenured ones who have stuck it out.
What's going wrong and how can it be improved?
Literally everything. We need more pay if they want us to take calls for 5+ departments or they can lighten the workload. The system needs to be fixed to do our job effectively. We need to stop being wrote up for things out of control. The blackout days need to come to an end.
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