13
NPS
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Brand Page
ICANN
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About ICANN's Brand
ICANN (pronounced eye-can) is the Internet Corporation for Assigned Names and Numbers. It's a non-profit corporation that was created in
Brand at a Glance
79%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
ICANN NPS
ICANN's Net Promoter Score (NPS) is a 13 with 42% Promoters, 29% Passives, and 29% Detractors. Net Promoter Score tracks whether ICANN's customers would recommend using the product based on a scale of -100 to 100.
ICANN Overall NPS
| 42% | Promoters |
|---|---|
| 29% | Passives |
| 29% | Detractors |
ICANN NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Jun 2022 0 | Jun 2022 | 0 |
Sep 2022 -33 | Sep 2022 | -33 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 0 | Jan 2023 | 0 |
Apr 2023 0 | Apr 2023 | 0 |
Jan 2024 13 | Jan 2024 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ICANN Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of ICANN users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ICANN Product Quality
3.7/5
ICANN has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock ICANN's overall Product Quality score rated by its users and customers.
ICANN Product Information
ICANN’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.icann.org
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Enterprise
Small Business Services
ICANN Pricing
ICANN ROI & Value For Money
3.4/5
ICANN has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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ICANN Customer Satisfaction (CSAT)
ICANN Customer Satisfaction (CSAT) Score
83 / 100
ICANN has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ICANN Customer Service
3.5/5
ICANN has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About ICANN's Customer Service
Address
4676 Admiralty Way, Suite 330, Marina Del Rey, CA
Website
http://www.icann.org
Phone Number
3108238649
ICANN as an Employer
4.2/5
ICANN has a 4.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
ICANN scored a 13 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of ICANN would recommend the brand to a friend. ENPS measures how likely ICANN employees would recommend working at ICANN to a friend.
Net Promoter Score
13
NPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 56% | Promoters |
|---|---|
| 6% | Passive |
| 38% | Detractors |
