-50
NPS
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Brand Page
iDesign
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About iDesign's Brand
iDesign partners with universities to build, grow, and support online and blended course and program offerings.
Brand at a Glance
55%
Customer Loyalty
3.1/5
Product Quality
2/5
Pricing
2.5/5
Customer Service
iDesign NPS
iDesign's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether iDesign's customers would recommend using the product based on a scale of -100 to 100.
iDesign Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
iDesign NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 0 | Jan 2023 | 0 |
Apr 2023 -50 | Apr 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
iDesign Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of iDesign users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
iDesign Product Quality
3.1/5
iDesign has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock iDesign's overall Product Quality score rated by its users and customers.
iDesign Product Information
iDesign’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.idesignedu.org
- Company Size
- 51-200 Employees
Industry
Education
iDesign Pricing
iDesign ROI & Value For Money
2/5
iDesign has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock iDesign's overall ROI score rated by its users and customers.
iDesign Customer Satisfaction (CSAT)
iDesign Customer Satisfaction (CSAT) Score
50 / 100
iDesign has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
iDesign Customer Service
2.5/5
iDesign has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock iDesign's overall Customer Service score rated by its users and customers.
About iDesign's Customer Service
Address
311 N. Market St, Suite 200, Dallas, TX 75202
Website
http://www.idesignedu.org
iDesign's Social Links
iDesign as an Employer
4.7/5
iDesign has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
iDesign scored a -50 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of iDesign would recommend the brand to a friend. ENPS measures how likely iDesign employees would recommend working at iDesign to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
