-100
NPS
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Idexcel
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About Idexcel's Brand
"Idexcel provider of IT services, solutions and products focused on emerging technologies."
Brand at a Glance
73%
Customer Loyalty
2.3/5
Product Quality
2.3/5
Pricing
2.3/5
Customer Service
Idexcel NPS
Idexcel's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Idexcel's customers would recommend using the product based on a scale of -100 to 100.
Idexcel Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Idexcel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Dec 2020 -100 | Dec 2020 | -100 |
Feb 2021 -100 | Feb 2021 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Idexcel Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Idexcel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Idexcel Product Quality
2.3/5
Idexcel has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Idexcel's overall Product Quality score rated by its users and customers.
Idexcel Product Information
Idexcel’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- www.idexcel.com/
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
Idexcel Pricing
Idexcel ROI & Value For Money
2.3/5
Idexcel has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Idexcel's overall ROI score rated by its users and customers.
Idexcel Customer Satisfaction (CSAT)
Idexcel Customer Satisfaction (CSAT) Score
100 / 100
Idexcel has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Idexcel Customer Service
2.3/5
Idexcel has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Idexcel's overall Customer Service score rated by its users and customers.
About Idexcel's Customer Service
Address
Herndon, VA
Website
www.idexcel.com/
Idexcel as an Employer
3.2/5
Idexcel has a 3.2/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Idexcel scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Idexcel would recommend the brand to a friend. ENPS measures how likely Idexcel employees would recommend working at Idexcel to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
