-34
NPS
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Brand Page
Ikan
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About Ikan's Brand
Ikan is a countertop unit that allows you to keep track of groceries you'll need on your next trip.
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Ikan NPS
Ikan's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Ikan's customers would recommend using the product based on a scale of -100 to 100.
Ikan Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Ikan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Aug 2021 0 | Aug 2021 | 0 |
Nov 2024 -33 | Nov 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ikan Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Ikan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ikan Product Quality
2.2/5
Ikan has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Ikan's overall Product Quality score rated by its users and customers.
Ikan Product Information
Ikan’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.ikan.net
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Content
Ikan Pricing
Ikan ROI & Value For Money
2.7/5
Ikan has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Ikan's overall ROI score rated by its users and customers.
Ikan Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ikan Customer Service
2.7/5
Ikan has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Ikan's overall Customer Service score rated by its users and customers.
About Ikan's Customer Service
Address
2001 West Main St., Suite 255, Stamford, CT
Website
http://www.ikan.net
Consumer vs. Employees
Ikan scored a -34 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Ikan would recommend the brand to a friend. ENPS measures how likely Ikan employees would recommend working at Ikan to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
