-62
NPS
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Impact Networking
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About Impact Networking's Brand
Impact Networking provides strategic creative, document management, backfile scanning, and many other services.
Brand at a Glance
54%
Customer Loyalty
2.9/5
Product Quality
2.6/5
Pricing
2.4/5
Customer Service
Impact Networking NPS
Impact Networking's Net Promoter Score (NPS) is a -62 with 16% Promoters, 6% Passives, and 78% Detractors. Net Promoter Score tracks whether Impact Networking's customers would recommend using the product based on a scale of -100 to 100.
Impact Networking Overall NPS
| 16% | Promoters |
|---|---|
| 6% | Passives |
| 78% | Detractors |
Impact Networking NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
Oct 2023 -88 | Oct 2023 | -88 |
Feb 2024 -70 | Feb 2024 | -70 |
Mar 2024 -75 | Mar 2024 | -75 |
Apr 2024 -78 | Apr 2024 | -78 |
May 2024 -78 | May 2024 | -78 |
Jul 2024 -67 | Jul 2024 | -67 |
Sep 2024 -57 | Sep 2024 | -57 |
Sep 2025 -60 | Sep 2025 | -60 |
Feb 2026 -62 | Feb 2026 | -62 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Impact Networking NPS by Gender
Impact Networking's NPS was rated -57 by Male customers on Comparably.
Male
-57
Impact Networking's NPS was rated -57 by Male customers on Comparably.
14%
Promoters
15%
Passives
71%
Detractors
Female
N/A
Impact Networking's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Impact Networking NPS by Ethnicity
Impact Networking's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Impact Networking NPS by Usage
Impact Networking's NPS was rated -100 points by customers who have used Impact Networking's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Impact Networking Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Impact Networking users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Impact Networking Customer Loyalty Score by Gender
Impact Networking's Customer Loyalty score was rated 61 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Impact Networking.
Male
61%
Yes
Female
N/A
Yes
Impact Networking Customer Loyalty Score by Ethnicity
Impact Networking's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Impact Networking.
64
out of 100
Caucasian
Impact Networking Customer Loyalty Score by Usage
Impact Networking's Customer Loyalty score was rated 10% by customers who have used Impact Networking's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Impact Networking Product Quality
2.9/5
Impact Networking has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Impact Networking Product Information
Impact Networking’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.impactmybiz.com/
- Company Size
- 501-1,000 Employees
Quick Insights into Impact Networking Product Quality
Impact Networking's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Impact Networking's Product Quality.
Ranked Impact Networking Product Quality the Highest
Impact Networking Product Quality Score by Gender
Impact Networking's Product Quality score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Impact Networking.
Male
2/5
Female
N/A
Impact Networking Product Quality Score by Ethnicity
Impact Networking's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Impact Networking.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Impact Networking Product Quality Score by Usage
Impact Networking's Product Quality score was rated 1.8 stars by customers who have used Impact Networking's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Impact Networking Pricing
Impact Networking ROI & Value For Money
2.6/5
Impact Networking has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into Impact Networking ROI
Impact Networking's ROI score was rated highest by Male customers.
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Ranked Impact Networking ROI the Highest
Impact Networking ROI Score by Gender
Impact Networking's ROI score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Impact Networking.
Male
1.8/5
Female
N/A
Impact Networking ROI Score by Ethnicity
Impact Networking's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Impact Networking.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Impact Networking ROI Score by Usage
Impact Networking's ROI score was rated 1.8 stars by customers who have used Impact Networking's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Impact Networking Customer Satisfaction (CSAT)
Impact Networking Customer Satisfaction (CSAT) Score
36 / 100
Impact Networking has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
15%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Impact Networking Customer Satisfaction
Impact Networking's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Impact Networking's Customer Satisfaction.
Ranked Impact Networking Customer Satisfaction the Highest
Impact Networking Customer Satisfaction Score by Gender
Impact Networking's Customer Satisfaction score was rated 20 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Impact Networking.
20 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 60% |
Impact Networking Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Impact Networking's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Impact Networking.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
80%
Impact Networking Customer Satisfaction Score by Usage
Impact Networking's Customer Satisfaction score was rated 0 points by customers who have used Impact Networking's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Impact Networking Customer Service
2.4/5
Impact Networking has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Impact Networking's Customer Service
Address
150 North Michigan Avenue, Suite 2110, Chicago, IL
Website
http://www.impactmybiz.com/
Phone Number
(847) 918-9476
Quick Insights into Impact Networking Customer Service
Impact Networking's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Impact Networking's Customer Service score.
Ranked Impact Networking Customer Service the Highest
Impact Networking Customer Service Score by Gender
Impact Networking's Customer Service score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Impact Networking.
Male
1.6/5
Female
N/A
Impact Networking Customer Service Score by Ethnicity
Impact Networking's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Impact Networking.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Impact Networking Customer Service Score by Usage
Impact Networking's Customer Service score was rated 1.5 stars by customers who have used Impact Networking's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Impact Networking as an Employer
2.8/5
Impact Networking has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Impact Networking scored a -62 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of Impact Networking would recommend the brand to a friend. ENPS measures how likely Impact Networking employees would recommend working at Impact Networking to a friend.
Net Promoter Score
-62
NPS Score
| 16% | Promoters |
|---|---|
| 6% | Passive |
| 78% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 27% | Promoters |
|---|---|
| 10% | Passive |
| 63% | Detractors |
