In Home Support Services Employee Reviews
Out of 155 In Home Support Services employee reviews, 65% were positive. The remaining 35% were constructive reviews with the goal of helping In Home Support Services improve their work culture. The Customer Support team, with 66% positive reviews, reports the best experience at In Home Support Services compared to all other departments at the company. The Operations team offered the most constructive feedback, with 48% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
helping providers when they have an issue regarding payment for hours worked.
Review from Customer Support Dept
Unclear how to answer. There needs to be more communication and actual checking into peoples cases.
Review from Customer Support Dept
Its really hard to get a hold of anyone on the phone, if I need help with anything or need a question answered. I have waited on hold & then either disconnected or forced to leave a message, & they don’t always call back. You must call repeatedl
Review from Operations Dept
Get involved. Contact their workers. Maybe even call back every now and then. A hand to help research any way to help our clients would be nice. We are constantly alone in caring for our clients
Review from Customer Support Dept
Connecting with their professional nurses
Why do you feel undervalued and what would make you feel better about your compensation?
Yes, I do! I would feel better if the organization as a while treated its providers better, appreciated and cared about.
Review from Customer Support Dept
I care for a persons life and get paid less than minimum wage.
Review from Customer Support Dept
Caregiving is an important job but it is horribly compensated and most people wouldn't do it because the pay is horrible
Review from Customer Support Dept
The work can be very taxing, and the pay is below minimum wage. The union had to fight to get basics like sick pay.
Review from Operations Dept
We are paid less than any other AIDS in the state
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Being more respectful and open to communication
Review from Customer Support Dept
We don't work with anyone
Review from Customer Support Dept
We need to work on creating a info site. Where we can leave instructions on how or what we tried and how we finally achieved our goal
to communicate better about patient
Review from Operations Dept
Have meetings and make people go
Review from Operations Dept
What needs to change to make the company culture better?
Nothing can be changed unless management changes
Review from Operations Dept
We are taking care of clients that are disabled and/or dying. It can be emotionally and physically hard.
Review from Operations Dept
Being at the actual office is stressful. But working with the client is amazing.
Review from Customer Support Dept
What would you improve about your company's interview process?
Actually hold interviews so u know what people are doing
Review from Operations Dept
What's going wrong and how can it be improved?
The client is unbearable and not very nice. I would like a new client but its hard to get a switch although the company calls all the time
Review from Customer Support Dept
Clients are rude, being paid fairly could help dealing with
Review from Operations Dept
Work ethic and communication roles not being lived up to
Review from Customer Support Dept
more employee care and better pay
Review from Customer Support Dept
The state and federal gov't are constantly trying to reduce our numbers or shut us down completely. We are one of a limited number of options for the disabled to stay in their homes.
Review from Operations Dept
What would you most like to see improved at your company?
More hours for myself and others
Review from Customer Support Dept
I would like to see workers get proper compensation for work done
I feel like we should get a faster pay especially during the holidays
That we could choose more clients.