EMPLOYEE
PARTICIPANTS
47
TOTAL
RATINGS
1004
...

In Home Support Services Employee Reviews

Out of 154 In Home Support Services employee reviews, 65% were positive. The remaining 35% were constructive reviews with the goal of helping In Home Support Services improve their work culture. The Customer Support team, with 66% positive reviews, reports the best experience at In Home Support Services compared to all other departments at the company. The Operations team offered the most constructive feedback, with 48% of that department's reviews constructive in nature.

What do you like best about the leadership team?

Leadership Reviews

They are always supportive to their employees

Review from Customer Support Dept

i love the communication and trust we have together.

Review from Customer Support Dept

I've never met them but they're mostly always very nice

Review from Customer Support Dept

Being able to work respectfully with the client one on one

There is no real leadership when you work for IHSS. The local union, SEIU, tries but fails to do anything for IHSS workers.

Review from Customer Support Dept

What does the leadership team need to get better at?

Leadership Reviews

helping providers when they have an issue regarding payment for hours worked.

Review from Customer Support Dept

Unclear how to answer. There needs to be more communication and actual checking into peoples cases.

Review from Customer Support Dept

Its really hard to get a hold of anyone on the phone, if I need help with anything or need a question answered. I have waited on hold & then either disconnected or forced to leave a message, & they don’t always call back. You must call repeatedl

Review from Operations Dept

Get involved. Contact their workers. Maybe even call back every now and then. A hand to help research any way to help our clients would be nice. We are constantly alone in caring for our clients

Review from Customer Support Dept

Connecting with their professional nurses

What is the best part about your compensation package?

Compensation Reviews

Insurance payment for miles and various things.

Review from Customer Support Dept

the benefits from the clients i work witht hey

Review from Customer Support Dept

The best part about compensation packaging is you get it the very next day with no trouble just by putting your up to date address.

Paid sick leave and fluycuating schedule

Review from Operations Dept

I domt have to do too much when it comes to putting in my hours

Review from Customer Support Dept

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

Caregiving is an important job but it is horribly compensated and most people wouldn't do it because the pay is horrible

Review from Customer Support Dept

The work can be very taxing, and the pay is below minimum wage. The union had to fight to get basics like sick pay.

Review from Operations Dept

We are paid less than any other AIDS in the state

Review from Customer Support Dept

I care for a persons life and get paid less than minimum wage.

Review from Customer Support Dept

Yes, I do! I would feel better if the organization as a while treated its providers better, appreciated and cared about.

Review from Customer Support Dept

What are some of the best things about your team?

Team Reviews

We work together to get the job done.

Review from Customer Support Dept

they arent afraid to voice their opinions

Review from Customer Support Dept

That I dont have to meet up with anyone before work

Review from Customer Support Dept

Positive reciprocity within the workplace

Since I do in-home caregiving, the clients are the best since there are the true consumers of the "products" of my service to them.

Review from Customer Support Dept

What do your coworkers need to improve and how could you work together better?

Team Reviews

Being more respectful and open to communication

Review from Customer Support Dept

We don't work with anyone

Review from Customer Support Dept

We need to work on creating a info site. Where we can leave instructions on how or what we tried and how we finally achieved our goal

to communicate better about patient

Review from Operations Dept

Have meetings and make people go

Review from Operations Dept

What is most positive about the culture and environment at your company?

Environment Reviews

They are diverse and care about you and everyone.

Review from Customer Support Dept

the clients are beautiful people

Review from Customer Support Dept

Everything about the ihss company

Review from Customer Support Dept

The cultural diversity as well as varied age ranges

again, since it is a job-based in the homes of the consumers/clients, it depends on day today, but over all it is positive as long as the clients are happy and healthy.

Review from Customer Support Dept

What needs to change to make the company culture better?

Environment Reviews

Nothing can be changed unless management changes

Review from Operations Dept

We are taking care of clients that are disabled and/or dying. It can be emotionally and physically hard.

Review from Operations Dept

Being at the actual office is stressful. But working with the client is amazing.

Review from Customer Support Dept

What did you like most about the interview process?

Interviews Reviews

I liked the way that they are down to earth

Review from Customer Support Dept

It was several years ago, and not like typical interviewing processes. since in my case, I already personally knew most of my clients, it was a matter of the consumer telling the organization who they chose to be their in-home caregiver.

Review from Customer Support Dept

it wasnt too uptight or cold

Review from Customer Support Dept

It was very easy for me

Review from Customer Support Dept

It was a group thing.

Review from Customer Support Dept

What would you improve about your company's interview process?

Interviews Reviews

Actually hold interviews so u know what people are doing

Review from Operations Dept

What makes you most happy at work?

Outlook Reviews

My client and the other family members

Review from Customer Support Dept

Seeing my clients well taken care of by myself is that the entire system of prover/client dynamics stays positive, via my ability to earn a liveable income. when that balance shifts, it can become hard to stay happy at work.

Review from Customer Support Dept

being with my clients makes mehappy

Review from Customer Support Dept

Helping others in their time of need

What makes me happy everyday at work or on my way to work is seeing the elders face light up with a smile or a bright laugh. I also like to be giving while im at work it makes me feel at eaze.

What's going wrong and how can it be improved?

Outlook Reviews

The client is unbearable and not very nice. I would like a new client but its hard to get a switch although the company calls all the time

Review from Customer Support Dept

Clients are rude, being paid fairly could help dealing with

Review from Operations Dept

Work ethic and communication roles not being lived up to

Review from Customer Support Dept

more employee care and better pay

Review from Customer Support Dept

The state and federal gov't are constantly trying to reduce our numbers or shut us down completely. We are one of a limited number of options for the disabled to stay in their homes.

Review from Operations Dept

What do you like best about your company?

Outlook Reviews

Always supportive and quick to resolve incidents

I like the fact that my company is flexible

We work our own schedule.

What would you most like to see improved at your company?

Outlook Reviews

More hours for myself and others

Review from Customer Support Dept

I would like to see workers get proper compensation for work done

I feel like we should get a faster pay especially during the holidays

That we could choose more clients.

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