In Home Support Services Employee Reviews
Out of 155 In Home Support Services employee reviews, 65% were positive. The remaining 35% were constructive reviews with the goal of helping In Home Support Services improve their work culture. The Customer Support team, with 66% positive reviews, reports the best experience at In Home Support Services compared to all other departments at the company. The Operations team offered the most constructive feedback, with 48% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
They are encouraging and tried to give you resources to help
They are always supportive to their employees
Review from Customer Support Dept
i love the communication and trust we have together.
Review from Customer Support Dept
I've never met them but they're mostly always very nice
Review from Customer Support Dept
Being able to work respectfully with the client one on one
What does the leadership team need to get better at?
helping providers when they have an issue regarding payment for hours worked.
Review from Customer Support Dept
Unclear how to answer. There needs to be more communication and actual checking into peoples cases.
Review from Customer Support Dept
Its really hard to get a hold of anyone on the phone, if I need help with anything or need a question answered. I have waited on hold & then either disconnected or forced to leave a message, & they don’t always call back. You must call repeatedl
Review from Operations Dept
Get involved. Contact their workers. Maybe even call back every now and then. A hand to help research any way to help our clients would be nice. We are constantly alone in caring for our clients
Review from Customer Support Dept
Connecting with their professional nurses
What is the best part about your compensation package?
Insurance payment for miles and various things.
Review from Customer Support Dept
the benefits from the clients i work witht hey
Review from Customer Support Dept
I domt have to do too much when it comes to putting in my hours
Review from Customer Support Dept
The best part about compensation packaging is you get it the very next day with no trouble just by putting your up to date address.
Paid sick leave and fluycuating schedule
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Yes, I do! I would feel better if the organization as a while treated its providers better, appreciated and cared about.
Review from Customer Support Dept
I care for a persons life and get paid less than minimum wage.
Review from Customer Support Dept
Caregiving is an important job but it is horribly compensated and most people wouldn't do it because the pay is horrible
Review from Customer Support Dept
The work can be very taxing, and the pay is below minimum wage. The union had to fight to get basics like sick pay.
Review from Operations Dept
We are paid less than any other AIDS in the state
Review from Customer Support Dept
What are some of the best things about your team?
We work together to get the job done.
Review from Customer Support Dept
Since I do in-home caregiving, the clients are the best since there are the true consumers of the "products" of my service to them.
Review from Customer Support Dept
they arent afraid to voice their opinions
Review from Customer Support Dept
That I dont have to meet up with anyone before work
Review from Customer Support Dept
Positive reciprocity within the workplace
What do your coworkers need to improve and how could you work together better?
Being more respectful and open to communication
Review from Customer Support Dept
We don't work with anyone
Review from Customer Support Dept
We need to work on creating a info site. Where we can leave instructions on how or what we tried and how we finally achieved our goal
to communicate better about patient
Review from Operations Dept
Have meetings and make people go
Review from Operations Dept
What is most positive about the culture and environment at your company?
They are diverse and care about you and everyone.
Review from Customer Support Dept
again, since it is a job-based in the homes of the consumers/clients, it depends on day today, but over all it is positive as long as the clients are happy and healthy.
Review from Customer Support Dept
the clients are beautiful people
Review from Customer Support Dept
Everything about the ihss company
Review from Customer Support Dept
The cultural diversity as well as varied age ranges
What needs to change to make the company culture better?
Nothing can be changed unless management changes
Review from Operations Dept
We are taking care of clients that are disabled and/or dying. It can be emotionally and physically hard.
Review from Operations Dept
Being at the actual office is stressful. But working with the client is amazing.
Review from Customer Support Dept
What did you like most about the interview process?
I liked the way that they are down to earth
Review from Customer Support Dept
It was several years ago, and not like typical interviewing processes. since in my case, I already personally knew most of my clients, it was a matter of the consumer telling the organization who they chose to be their in-home caregiver.
Review from Customer Support Dept
it wasnt too uptight or cold
Review from Customer Support Dept
It was a group thing.
Review from Customer Support Dept
It was very easy for me
Review from Customer Support Dept
What would you improve about your company's interview process?
Actually hold interviews so u know what people are doing
Review from Operations Dept
What makes you most happy at work?
My client and the other family members
Review from Customer Support Dept
Seeing my clients well taken care of by myself is that the entire system of prover/client dynamics stays positive, via my ability to earn a liveable income. when that balance shifts, it can become hard to stay happy at work.
Review from Customer Support Dept
being with my clients makes mehappy
Review from Customer Support Dept
Helping others in their time of need
What makes me happy everyday at work or on my way to work is seeing the elders face light up with a smile or a bright laugh. I also like to be giving while im at work it makes me feel at eaze.
What's going wrong and how can it be improved?
The client is unbearable and not very nice. I would like a new client but its hard to get a switch although the company calls all the time
Review from Customer Support Dept
Clients are rude, being paid fairly could help dealing with
Review from Operations Dept
Work ethic and communication roles not being lived up to
Review from Customer Support Dept
more employee care and better pay
Review from Customer Support Dept
The state and federal gov't are constantly trying to reduce our numbers or shut us down completely. We are one of a limited number of options for the disabled to stay in their homes.
Review from Operations Dept
What do you like best about your company?
Always supportive and quick to resolve incidents
I like the fact that my company is flexible
We work our own schedule.
What would you most like to see improved at your company?
More hours for myself and others
Review from Customer Support Dept
I would like to see workers get proper compensation for work done
I feel like we should get a faster pay especially during the holidays
That we could choose more clients.