-100
NPS
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In The Swim
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About In The Swim's Brand
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
In The Swim NPS
In The Swim's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether In The Swim's customers would recommend using the product based on a scale of -100 to 100.
In The Swim Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
In The Swim NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -100 | Aug 2023 | -100 |
Jun 2026 -100 | Jun 2026 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
In The Swim Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of In The Swim users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
In The Swim Product Quality
1.5/5
In The Swim has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock In The Swim's overall Product Quality score rated by its users and customers.
In The Swim Product Information
In The Swim’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.intheswim.com
- Company Size
- 201-500 Employees
In The Swim Pricing
In The Swim ROI & Value For Money
1.5/5
In The Swim has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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In The Swim Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
In The Swim Customer Service
1.5/5
In The Swim has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock In The Swim's overall Customer Service score rated by its users and customers.
About In The Swim's Customer Service
Website
http://www.intheswim.com
In The Swim as an Employer
2.8/5
In The Swim has a 2.8/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
In The Swim scored a -100 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of In The Swim would recommend the brand to a friend. ENPS measures how likely In The Swim employees would recommend working at In The Swim to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
