5
NPS
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Indegene
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About Indegene's Brand
Indegene helps global healthcare organizations address complex challenges by seamlessly integrating analytics, technology, operations and medical expertise. Indegene helps clients drive outcomes, revenue and productivity improvements by making giant leaps in digital transformation, customer engagement, health reform, healthcare cost reduction, and health outcomes improvement. Indegene has a global footprint with offices in North America, Europe, China and India
Brand at a Glance
77%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Indegene NPS
Indegene's Net Promoter Score (NPS) is a 5 with 45% Promoters, 15% Passives, and 40% Detractors. Net Promoter Score tracks whether Indegene's customers would recommend using the product based on a scale of -100 to 100.
Indegene Overall NPS
| 45% | Promoters |
|---|---|
| 15% | Passives |
| 40% | Detractors |
Indegene NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 25 | Nov 2022 | 25 |
Dec 2022 11 | Dec 2022 | 11 |
Feb 2023 20 | Feb 2023 | 20 |
Jun 2023 27 | Jun 2023 | 27 |
Nov 2023 33 | Nov 2023 | 33 |
Dec 2023 38 | Dec 2023 | 38 |
Feb 2024 29 | Feb 2024 | 29 |
Mar 2024 20 | Mar 2024 | 20 |
May 2024 12 | May 2024 | 12 |
Jun 2024 5 | Jun 2024 | 5 |
Mar 2025 0 | Mar 2025 | 0 |
May 2025 5 | May 2025 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Indegene Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Indegene users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Indegene Product Quality
3.4/5
Indegene has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Indegene Product Information
Indegene’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.indegene.com/
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare, Hospitals and Medicine
Indegene Pricing
Indegene ROI & Value For Money
3.6/5
Indegene has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Indegene Customer Satisfaction (CSAT)
Indegene Customer Satisfaction (CSAT) Score
67 / 100
Indegene has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
6%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Indegene Customer Service
3.6/5
Indegene has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Indegene's Customer Service
Address
Aspen Block G4, 3rd Floor, Manyata Embassy Business Park Outer Ring Road, Nagawara Bengaluru 560 045, 560 045 India
Website
http://www.indegene.com/
Indegene's Social Links
Indegene as an Employer
4.1/5
Indegene has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Indegene scored a 5 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Indegene would recommend the brand to a friend. ENPS measures how likely Indegene employees would recommend working at Indegene to a friend.
Net Promoter Score
5
NPS Score
| 45% | Promoters |
|---|---|
| 15% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 34% | Promoters |
|---|---|
| 27% | Passive |
| 39% | Detractors |
