-100
NPS
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Independence Realty Trust
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About Independence Realty Trust's Brand
Independence Realty Trust is a publicly traded real estate investment trust which owns and manages apartment communities.
Brand at a Glance
100%
Customer Loyalty
2/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Independence Realty Trust NPS
Independence Realty Trust's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Independence Realty Trust's customers would recommend using the product based on a scale of -100 to 100.
Independence Realty Trust Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Independence Realty Trust NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Dec 2025 -100 | Dec 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Independence Realty Trust Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Independence Realty Trust users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Independence Realty Trust Product Quality
2/5
Independence Realty Trust has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Independence Realty Trust's overall Product Quality score rated by its users and customers.
Independence Realty Trust Product Information
Independence Realty Trust’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://www.irtliving.com
- Company Size
- 201-500 Employees
Industry
Commercial Real Estate
Real Estate
Independence Realty Trust Pricing
Independence Realty Trust ROI & Value For Money
1.5/5
Independence Realty Trust has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Independence Realty Trust's overall ROI score rated by its users and customers.
Independence Realty Trust Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Independence Realty Trust Customer Service
1.5/5
Independence Realty Trust has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Independence Realty Trust's overall Customer Service score rated by its users and customers.
About Independence Realty Trust's Customer Service
Address
230 W Monroe St, Chicago, IL 60606
Website
http://www.irtliving.com
Independence Realty Trust as an Employer
4.3/5
Independence Realty Trust has a 4.3/5 stars for its overall company culture rated by their employees
top
50%
CEO of Independence Realty Trust
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Independence Realty Trust scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Independence Realty Trust would recommend the brand to a friend. ENPS measures how likely Independence Realty Trust employees would recommend working at Independence Realty Trust to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
