-100
NPS
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Brand Page
Indigo Golf Partners
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About Indigo Golf Partners' Brand
Indigo Golf Partners , a division of Troon, creates fun and enjoyable experiences while consistently achieving desired objectives and financial returns for our partners. We believe golf is for everyone and our unwavering vision is to be the best operator in the history of golf.
Brand at a Glance
100%
Customer Loyalty
2.4/5
Product Quality
2.1/5
Pricing
2/5
Customer Service
Indigo Golf Partners NPS
Indigo Golf Partners's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Indigo Golf Partners's customers would recommend using the product based on a scale of -100 to 100.
Indigo Golf Partners Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Indigo Golf Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Dec 2023 -100 | Dec 2023 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
Nov 2024 -100 | Nov 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Indigo Golf Partners Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Indigo Golf Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Indigo Golf Partners Product Quality
2.4/5
Indigo Golf Partners has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Indigo Golf Partners' overall Product Quality score rated by its users and customers.
Indigo Golf Partners Product Information
Indigo Golf Partners’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- https://www.indigogolf.com/
- Company Size
- 1,001-5,000 Employees
Industry
Hospitality
Indigo Golf Partners Pricing
Indigo Golf Partners ROI & Value For Money
2.1/5
Indigo Golf Partners has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Indigo Golf Partners Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Indigo Golf Partners Customer Service
2/5
Indigo Golf Partners has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Indigo Golf Partners's Customer Service
Address
12700 Sunrise Valley Dr Suite 300, Reston, VA 20191
Website
https://www.indigogolf.com/
Phone Number
703-761-1444
Indigo Golf Partners's Social Links
Indigo Golf Partners as an Employer
2.2/5
Indigo Golf Partners has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Indigo Golf Partners scored a -100 for Net Promoter Score and a -48 for Employee Net Promoter Score. NPS gauges how likely a customer of Indigo Golf Partners would recommend the brand to a friend. ENPS measures how likely Indigo Golf Partners employees would recommend working at Indigo Golf Partners to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-48
eNPS Score
| 26% | Promoters |
|---|---|
| 0% | Passive |
| 74% | Detractors |
