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NPS
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Brand Page
Indigo Slate
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About Indigo Slate's Brand
Brand at a Glance
74%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Indigo Slate NPS
Indigo Slate's Net Promoter Score (NPS) is a 0 with 44% Promoters, 12% Passives, and 44% Detractors. Net Promoter Score tracks whether Indigo Slate's customers would recommend using the product based on a scale of -100 to 100.
Indigo Slate Overall NPS
| 44% | Promoters |
|---|---|
| 12% | Passives |
| 44% | Detractors |
Indigo Slate NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 0 | May 2020 | 0 |
Jun 2020 -50 | Jun 2020 | -50 |
Nov 2021 0 | Nov 2021 | 0 |
Jul 2022 25 | Jul 2022 | 25 |
Apr 2023 -17 | Apr 2023 | -17 |
Dec 2023 -1 | Dec 2023 | -1 |
Feb 2025 -13 | Feb 2025 | -13 |
Apr 2025 0 | Apr 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Indigo Slate Customer Reviews
Out of the 2 Indigo Slate customer reviews 2 were positive and 0 were constructive. Indigo Slate customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Indigo Slate Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Indigo Slate users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Indigo Slate Product Quality
3.7/5
Indigo Slate has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Indigo Slate Product Information
Indigo Slate’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.indigoslate.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Business Services
Indigo Slate Pricing
Indigo Slate ROI & Value For Money
3.6/5
Indigo Slate has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Indigo Slate Customer Satisfaction (CSAT)
Indigo Slate Customer Satisfaction (CSAT) Score
83 / 100
Indigo Slate has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Indigo Slate Customer Service
3.5/5
Indigo Slate has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Indigo Slate's Customer Service
Address
Bellevue, WA
Website
http://www.indigoslate.com
Indigo Slate as an Employer
Consumer vs. Employees
Indigo Slate scored a 0 for Net Promoter Score and a -63 for Employee Net Promoter Score. NPS gauges how likely a customer of Indigo Slate would recommend the brand to a friend. ENPS measures how likely Indigo Slate employees would recommend working at Indigo Slate to a friend.
Net Promoter Score
0
NPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-63
eNPS Score
| 14% | Promoters |
|---|---|
| 9% | Passive |
| 77% | Detractors |
