100
NPS
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Ingenious Med
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About Ingenious Med's Brand
Ingenious Med develops and delivers inpatient practice management information systems in the United States.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Ingenious Med NPS
Ingenious Med's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Ingenious Med's customers would recommend using the product based on a scale of -100 to 100.
Ingenious Med Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Ingenious Med NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2026 100 | Jul 2026 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ingenious Med Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ingenious Med users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ingenious Med Product Quality
4/5
Ingenious Med has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Ingenious Med's overall Product Quality score rated by its users and customers.
Ingenious Med Product Information
Ingenious Med’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.ingeniousmed.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Healthcare
SaaS
Ingenious Med Pricing
Ingenious Med ROI & Value For Money
5/5
Ingenious Med has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ingenious Med's overall ROI score rated by its users and customers.
Ingenious Med Customer Satisfaction (CSAT)
Ingenious Med Customer Satisfaction (CSAT) Score
100 / 100
Ingenious Med has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ingenious Med Customer Service
5/5
Ingenious Med has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ingenious Med's overall Customer Service score rated by its users and customers.
About Ingenious Med's Customer Service
Address
400 Galleria Pkwy, Suite 1600, Atlanta, GA
Website
http://www.ingeniousmed.com
Phone Number
404-815-0862
Ingenious Med as an Employer
2.5/5
Ingenious Med has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Ingenious Med scored a 100 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Ingenious Med would recommend the brand to a friend. ENPS measures how likely Ingenious Med employees would recommend working at Ingenious Med to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
