100
NPS
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Ingrain
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About Ingrain's Brand
Ingrain delivers near real-time precise measurements of physical properties of reservoir rocks and drill cuttings.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.7/5
Pricing
5/5
Customer Service
Ingrain NPS
Ingrain's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Ingrain's customers would recommend using the product based on a scale of -100 to 100.
Ingrain Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Ingrain NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Feb 2024 100 | Feb 2024 | 100 |
Jun 2024 100 | Jun 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ingrain Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ingrain users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ingrain Product Quality
4.5/5
Ingrain has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ingrain's overall Product Quality score rated by its users and customers.
Ingrain Product Information
Ingrain’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.ingrainrocks.com/
- Company Size
- 201-500 Employees
Industry
Tech
Energy
Enterprise
On Demand
Ingrain Pricing
Ingrain ROI & Value For Money
4.7/5
Ingrain has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Ingrain's overall ROI score rated by its users and customers.
Ingrain Customer Satisfaction (CSAT)
Ingrain Customer Satisfaction (CSAT) Score
100 / 100
Ingrain has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ingrain Customer Service
5/5
Ingrain has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ingrain's overall Customer Service score rated by its users and customers.
About Ingrain's Customer Service
Address
3733 Westheimer Rd. 2nd Floor, Houston, TX
Website
http://www.ingrainrocks.com/
Phone Number
713-993-9795
Ingrain as an Employer
3.7/5
Ingrain has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ingrain scored a 100 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Ingrain would recommend the brand to a friend. ENPS measures how likely Ingrain employees would recommend working at Ingrain to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
