36
NPS
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Innospec
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About Innospec's Brand
Innospec Inc is a global specialty chemicals company with over 900 employees in 20 countries and sales.
Brand at a Glance
74%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
Innospec NPS
Innospec's Net Promoter Score (NPS) is a 36 with 57% Promoters, 22% Passives, and 21% Detractors. Net Promoter Score tracks whether Innospec's customers would recommend using the product based on a scale of -100 to 100.
Innospec Overall NPS
| 57% | Promoters |
|---|---|
| 22% | Passives |
| 21% | Detractors |
Innospec NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -50 | Apr 2020 | -50 |
Jun 2022 -66 | Jun 2022 | -66 |
Nov 2022 -50 | Nov 2022 | -50 |
Dec 2022 -20 | Dec 2022 | -20 |
Feb 2023 0 | Feb 2023 | 0 |
Mar 2023 -15 | Mar 2023 | -15 |
Sep 2023 0 | Sep 2023 | 0 |
Oct 2023 11 | Oct 2023 | 11 |
May 2024 20 | May 2024 | 20 |
Jul 2024 33 | Jul 2024 | 33 |
Feb 2025 30 | Feb 2025 | 30 |
Apr 2025 36 | Apr 2025 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Innospec NPS by Gender
Innospec's NPS was rated 67 by Male customers on Comparably.
Male
67
Innospec's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Innospec's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Innospec Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Innospec users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Innospec Customer Loyalty Score by Gender
Innospec's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Innospec Product Quality
3.7/5
Innospec has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Innospec Product Information
Innospec’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.innospecinc.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Mining and Metals
Quick Insights into Innospec Product Quality
Innospec's Product Quality score was rated highest by Male customers.
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Ranked Innospec Product Quality the Highest
Innospec Product Quality Score by Gender
Innospec's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Innospec Pricing
Innospec ROI & Value For Money
3.8/5
Innospec has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Innospec ROI
Innospec's ROI score was rated highest by Male customers.
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Ranked Innospec ROI the Highest
Innospec ROI Score by Gender
Innospec's ROI score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Innospec Customer Satisfaction (CSAT)
Innospec Customer Satisfaction (CSAT) Score
78 / 100
Innospec has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
33%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Innospec Customer Satisfaction
Innospec's Customer Satisfaction score was rated highest by Male customers.
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Ranked Innospec Customer Satisfaction the Highest
Innospec Customer Satisfaction Score by Gender
Innospec's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Innospec.
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Innospec Customer Service
3.6/5
Innospec has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Innospec's Customer Service
Address
8375 S. Willow Street, Littleton, CO
Website
http://www.innospecinc.com/
Phone Number
303-792-5554
Quick Insights into Innospec Customer Service
Innospec's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Innospec's Customer Service score.
Ranked Innospec Customer Service the Highest
Innospec Customer Service Score by Gender
Innospec's Customer Service score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Innospec.
Male
4.5/5
Female
N/A
Innospec as an Employer
3.4/5
Innospec has a 3.4/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Innospec scored a 36 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Innospec would recommend the brand to a friend. ENPS measures how likely Innospec employees would recommend working at Innospec to a friend.
Net Promoter Score
36
NPS Score
| 57% | Promoters |
|---|---|
| 22% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 43% | Promoters |
|---|---|
| 9% | Passive |
| 48% | Detractors |
