100
NPS
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Inova Payroll
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About Inova Payroll's Brand
Inova Payroll is a payroll service provider which provides payroll, human resource (HR), tax filing, and related services for companies.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Inova Payroll NPS
Inova Payroll's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Inova Payroll's customers would recommend using the product based on a scale of -100 to 100.
Inova Payroll Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Inova Payroll NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Inova Payroll Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Inova Payroll users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Inova Payroll Product Quality
4.1/5
Inova Payroll has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Inova Payroll's overall Product Quality score rated by its users and customers.
Inova Payroll Product Information
Inova Payroll’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.inovapayroll.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
FinTech
Inova Payroll Pricing
Inova Payroll ROI & Value For Money
4.1/5
Inova Payroll has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Inova Payroll's overall ROI score rated by its users and customers.
Inova Payroll Customer Satisfaction (CSAT)
Inova Payroll Customer Satisfaction (CSAT) Score
100 / 100
Inova Payroll has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Inova Payroll Customer Service
4.1/5
Inova Payroll has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Inova Payroll's overall Customer Service score rated by its users and customers.
About Inova Payroll's Customer Service
Address
Suite 204, 176 Thompson Lane, Nashville, TN
Website
http://www.inovapayroll.com
Phone Number
888.244.6106
Inova Payroll as an Employer
4.3/5
Inova Payroll has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Inova Payroll scored a 100 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of Inova Payroll would recommend the brand to a friend. ENPS measures how likely Inova Payroll employees would recommend working at Inova Payroll to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
