InsideTrack FAQs

Check power connection to Monitor. Both at wall outlet and to base of Monitor.

Check VGA connection from computer to monitor. (reseat connector at both ends)

As a reminder, all personal meeting rooms have been upgraded and your account will now accept up to 50 attendees. If you are finding you will be hosting a meeting that will go beyond that number, you can request to use the Zoom Large Meeting or Webinar accounts through Zendesk.

The Zoom Large Meeting room has a capacity of 250 and functions the same as your personal Zoom meeting room

The Zoom Webinar has a capacity of 500. Please note that in the Webinar, only the host and panelists can be heard and seen, the attendees will not have this ability.

Ready to schedule your meeting? Please submit a Zendesk ticket and Facilities will help get the room scheduled and then send you the confirmation and instructions.

Heres what you can expect:

Drop the dropdown, select the Facilities form

Under Facilities Request Type, select the Zoom Large/Webinar Request option

Fill in the blanks for the requested information: Name of Meeting, Date of Meeting, Time of Meeting

What type of meeting is this? You will identify if you want the Large Meeting Room or the Webinar account.

Who is the Moderator? This is the person who we will send the meeting access information to and who will be expected to open the meeting. The moderator can be you or another member of your team. The moderator is the person who will start your meeting

Would you like Facilities to start your meeting? Facilities can be on hand to start your meeting in a Zoom Room or if you are needing to record, can start the meeting from the Zoom account and then assign the identified Moderator as the host.

What room have you reserved for this meeting? Identify the Zoom Room you reserved in the Outlook calendar system.

If you would like to record your meeting, you will need to log into the Large Meeting and Webinar accounts and then start the meeting from here.

If you do not need to record, then you can just input the Meeting ID into the Zoom Room iPad Controller.

Please submit a Zendesk ticket with any questions, concerns, or issues.

1. Submit a Facilities ticket and choose "Business Card Order" from the request types.

2. Make sure you fill out all applicable fields.

3. If you will need your cards by a certain date for a campus visit or event, please make sure to include the date needed by. If you do not include a date, we will include your cards in our next order, which may take around a month.

The link to request new tools from marketing is here:

http://www.surveygizmo.com/s3/2550370/Marketing-Request-Form

Please use this link forALL new requestsand add a requested due date. This allows us to track requests, prioritize, and properly allocate resources.

Please reach out to IT for the ITK wifi passwords.

Try rebooting your system first. Many Windows problems can be resolved with a reboot.

If it is still slow after a reboot, try minimizing the amount of programs you have open and if it still is slow, put in a Helpdesk ticket.

Zoom Room Instructions

Turn on TV

Put the TV input on HDMI 1

You should see the Zoom Room home screen

If not, from the iPad click the Zoom Room app

Pick up the iPad Controller and unplug charging connector

The iPad will control the camera, screen sharing, and display

**After use, please plug in the white cord so the iPad can charge. **

How do I start an already scheduled meeting?

Select Join (from iPad Zoom app) and enter the meeting ID.

**If you need to record your meeting, you must sign in via your laptop so you are assigned as the host. You will then select record on your computer. You can then connect by following the above instructions.

How do I call another Zoom Room or person?

Click on Meet Now from the iPad Controller.

Select Invite and Select the room(s) or contact(s) you would like to call.

ClickInvite to invite your participants to join an instant meeting

How Do I Receive A Call?

You will receive a notification that aconference room is calling you.

On the iPad Controller, select Accept, or Decline.

If you do not see this option, make sure the iPad Zoom Room app is running

How Do I Share Screen?

After logged into your meeting, select Share Content on Ipad

On your laptop, type in the website given- this will connect your laptop to the meeting room (without video or audio backfeed). Now you can share your computer screen with the room and virtual attendees.

Helpful hints

To adjust the camera, select Camera Control. Zoom in or out with the + or -, or steer the camera up/down, left/right.

You can mute audio or stop video from the iPad controller.

If the TV is asking for a password, leave blank and hit ok

Is the iPad asking for a password? Use 123456.

To upload your photo in Zoom, sign in via Okta or go to https://zoom.us.

Under My Profile, you will see Change under where your photo will go.

Select Change and upload your headshot saved on your computer.

There are"floater" desks available for anyone who has a laptop.

Submit a Facilities ticket if:

If you are planning an extended office visit.

Are worried that there will not be enough space.

If you would like to be seated near your team.

If you need to check outa loaner laptop:

Search for and open the Shared Outlook calendars for the loaner laptops for the building.

Reserve the loaner laptop in the same way you would reserve a room.

Ask IT for a headset or mouse.

Congrats on your anniversary!

On the month of your tenure, your recognition swag will be distributed directly to you at the office Cake Drop.If you arenot present at the Cake Drop, your recognition items will be distributed by a Facilities team member.

For offices withouta Cake Drop, the items will be delivered near the beginning of each month.

If you have not received your swag during the month of your anniversary, please submit a Facilities ticket and we will look into it.

Please fill out a Facilities ticket and we will work with you on a case by case basis. In addition, there is petty cash in PDX, NASH, and SF. You must have a hard receipt and we can reimburse you up to $50 from petty cash.

Some locations will let us do a credit card authorization over the phone to pay for your event.

Great question!

The main number is (415)243-4440.

Call InsideTrack's main number: (415)243-4440

Press 4 for employment verification. The caller will be asked to leave a voicemail.

Submit a time off request through ADP. Then discuss the request with your manager.

Please submit a Facilitiesticket, select event category and fill out the form. Be sure toinclude the following information:

Date and time of event

Number of attendees

Desired food/beverage (including any dietary restrictions)

Amount budgeted for the event

Department to charge

We want to encourage all employees to work comfortably whether they are working out of the office, their home or the corner coffee shop. We ask that all employees use their best judgment and dress appropriately at all times. This change supports the agile, flexible work environment we are continuing to foster and develop over time. Please expect that you many beasked to dress more business casual during clients visits or other events.

If you have any questions, please do not hesitate to reach out to your Operations Director, Ruth White or Joe Donato.

In the upper right hand corner, click on Submit a request.

Choose what department to send your request to (Facilities, IT, Catalyst, etc).

Complete the identified fields

Phone for all offices: (415) 243-4440

San Francisco

1620 Montgomery Street, Suite 230San Francisco, CA 94111Fax: (415) 243-4458

*When faxing you must first dial a 6-area code- number

Portland

121 SW Salmon Street, Suite 800Portland, OR 97204

Fax:Ricoh 1: 503-715-5225Ricoh 2: 503-241-8486

Nashville

222 2nd Ave N, Suite 200Nashville, TN 37201

Fax:615-844-2757

Naperville

1200 E. Diehl RoadNaperville, IL60563

Facilities staff is available do an assessment of your ergonomic needs. Submit a ticket with your availability in the office for this to take place.

You may check out surplus ergonomic keyboards and mice through: IT Equipment Checkout Sheet

InsideTrack does not offer an ergonomic home set up at this time. That is the responsibility of the employee.

Throughout each office we offer standing desk options, ergonomic mice, ergonomic keyboards, and a variety of seating.

When you sit down at a station check monitor and chair height.Here are some basic tips on Ergonomics:

Mouse from your elbow, not from your wrist.

First off, let's figure out if it is snowing in Portland. Check this out: http://www.isitsnowinginpdx.com/

Unless an emergency closing is announced, all employees are expected to report to work. However, all employees are urged to use their own discretion in deciding whether they can commute safely to work. When an emergency closing has not been declared, employees who do not report to work because of inclement weather have the following options:

If you are able/set-up to work from home, the expectation is that you will work as normal

Use vacation hours to be paid for hours not worked (paid time)

Take leave without pay (unpaid time), or

Work with your manager to potentially make-up missed hours later this week, including potentially working this coming Saturday, if possible/needed

In the event of severe weather or a natural disaster that prevents employees from safely traveling to and from work, you must notify your manager by phone or text message within 30 minutes of your normal or scheduled start time. At that time, let your manager know your plans to work from home, commute in to the office, or take the day off using one of the options above.

If there is an office closure: If the weather becomes severe and our building is closed, then the company will officially close our office and employees will be paid for their normal scheduled work hours. If this rare situation arises, employees should choose from the drop down on their timecard the Administrative hours for the non-worked hours tomorrow and these hours will be paid. However, if the office is closed and you are equipped and able to work from home, you will be expected to work as normal.

Check out this Zoom Site: https://support.zoom.us/hc/en-us/categories/200101697-PC-MAC-Linux

Samanage is a cloud based asset management system. If you are seeing it in your Okta applications there is nothing you need to do there it is there for the IT department.

Download the instruction guide:

Download the instruction guide:

Unplug from USB port and plug back in to different port.

Make sure to wait for the computer to recognize the device on the new port.

Try rebooting your computer and put in a helpdesk ticket if still not working.

Download the instruction guide:

Yes, The engineering team has built Zoom functionality into Slack. Type`/zoom`to return your personal meeting URL. Type`/zoom new`to start a brand new instant meeting. Please keep in mind this functionality will only work if your email in your Slack and Zoom accounts is the same. Post any problems in the #engineering Have fun!

Turn off computer immediately.

Call IT and have coworker put in a helpdesk ticket.

Check out the attached document to learn about what you can do when you are a participant in a meeting.

Name of list: (not including @insidetrack.com)

A list of members to be included on list.

Add the above info into an IT ticket

Check out this link: https://na23.salesforce.com/a1u16000000yv82

Once you find a course you want to take, move to "My Trainings" then launch from there. You can stop a course and save and pick up where you left off.

Make sure volume is up and speakers or headset are not muted.

Try a reboot. (This usually fixes Audio issues.)

Make sure your lock on the docking station is disengaged. You can find the locking lever on the right side of the docking station. Just make sure to slide the lock towards the rear of the dock to unlock.

Have a coworker put in a Helpdesk ticket or you can call IT directly. (Jeffry Fleischer: 503-821-7053, Greg Choisser: 615-844-2754, Jay Swiglo: 503-821-7104

Download the instruction guide: