10
NPS
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Inspirato
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About Inspirato's Brand
Inspirato is a leading luxury hospitality company that provides its 10,000+ members access to hundreds of curated vacation options.
Brand at a Glance
77%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Inspirato NPS
Inspirato's Net Promoter Score (NPS) is a 10 with 46% Promoters, 18% Passives, and 36% Detractors. Net Promoter Score tracks whether Inspirato's customers would recommend using the product based on a scale of -100 to 100.
Inspirato Overall NPS
| 46% | Promoters |
|---|---|
| 18% | Passives |
| 36% | Detractors |
Inspirato NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -8 | Mar 2023 | -8 |
Apr 2023 -7 | Apr 2023 | -7 |
Sep 2023 -2 | Sep 2023 | -2 |
Oct 2023 0 | Oct 2023 | 0 |
Nov 2023 0 | Nov 2023 | 0 |
Jan 2024 1 | Jan 2024 | 1 |
Feb 2024 5 | Feb 2024 | 5 |
Mar 2024 6 | Mar 2024 | 6 |
Apr 2024 4 | Apr 2024 | 4 |
May 2024 5 | May 2024 | 5 |
Aug 2024 7 | Aug 2024 | 7 |
Feb 2025 10 | Feb 2025 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Inspirato NPS by Gender
Inspirato's NPS was rated -9 by both Female and Male customers on Comparably.
Male
-9
Inspirato's NPS was rated -9 by Male customers on Comparably.
36%
Promoters
19%
Passives
45%
Detractors
Female
-9
Inspirato's NPS was rated -9 by Female customers on Comparably.
36%
Promoters
19%
Passives
45%
Detractors
Inspirato NPS by Ethnicity
Inspirato's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -21 | Caucasian | -21 |
African American/Black 34 | African American/Black | 34 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Inspirato NPS by Age
Inspirato's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Inspirato NPS by Usage
Inspirato's NPS was rated the highest by customers who have used Inspirato's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -20 | 2 to 5 Years | -20 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Inspirato Customer Reviews
Out of the 5 Inspirato customer reviews 4 were positive and 1 was constructive. Inspirato customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Inspirato Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Inspirato users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Inspirato Customer Loyalty Score by Gender
Female customers rated Inspirato's Customer Loyalty score 17% higher than Male customers.
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Male
75%
Yes
Female
92%
Yes
Inspirato Customer Loyalty Score by Ethnicity
Inspirato's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Inspirato.
81
out of 100
Caucasian
100
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
Inspirato Customer Loyalty Score by Age
Inspirato's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Inspirato.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
41-45 100% | 41-45 | 100% |
46-50 70% | 46-50 | 70% |
56-60 70% | 56-60 | 70% |
Inspirato Customer Loyalty Score by Usage
Inspirato's Customer Loyalty score was rated the highest by customers who have used Inspirato's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Inspirato Product Quality
3.3/5
Inspirato has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Inspirato Product Information
Inspirato’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.inspirato.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Real Estate
Social
Travel
Quick Insights into Inspirato Product Quality
Inspirato's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers ages 41-45.
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Ranked Inspirato Product Quality the Highest
Ranked Inspirato Product Quality the Lowest
Inspirato Product Quality Score by Gender
Male customers rated Inspirato's Product Quality score 0.7 stars higher than Female customers.
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Male
3.5/5
Female
2.8/5
Inspirato Product Quality Score by Ethnicity
Inspirato's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Inspirato.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Inspirato Product Quality Score by Age
Inspirato's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Inspirato.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.3 | 31-35 | 4.3 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.3 | 46-50 | 2.3 |
56-60 2.3 | 56-60 | 2.3 |
Inspirato Product Quality Score by Usage
Inspirato's Product Quality score was rated the highest by customers who have used Inspirato's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Inspirato Pricing
Inspirato ROI & Value For Money
3.2/5
Inspirato has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Inspirato ROI
Inspirato's ROI score was rated highest by customers ages 31-35, and rated lowest by customers ages 56-60.
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Ranked Inspirato ROI the Highest
Ranked Inspirato ROI the Lowest
Inspirato ROI Score by Gender
Male customers rated Inspirato's ROI score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Inspirato.
Male
3.4/5
Female
2.9/5
Inspirato ROI Score by Ethnicity
Inspirato's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Inspirato.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Inspirato ROI Score by Age
Inspirato's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Inspirato.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.8 | 31-35 | 4.8 |
41-45 2.8 | 41-45 | 2.8 |
46-50 2 | 46-50 | 2 |
56-60 1.8 | 56-60 | 1.8 |
Inspirato ROI Score by Usage
Inspirato's ROI score was rated the highest by customers who have used Inspirato's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Inspirato Customer Satisfaction (CSAT)
Inspirato Customer Satisfaction (CSAT) Score
52 / 100
Inspirato has an overall Customer Satisfaction score of 52 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
9%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
8%
Very Dissatisfied
26%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Inspirato Customer Satisfaction
Inspirato's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked Inspirato's Customer Satisfaction.
Ranked Inspirato Customer Satisfaction the Highest
Ranked Inspirato Customer Satisfaction the Lowest
Inspirato Customer Satisfaction Score by Gender
Male customers rated Inspirato's Customer Satisfaction score 15 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Inspirato.
60 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 20% | |
Very Dissatisfied | 10% |
45 / 100
FemaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 0% | |
Very Dissatisfied | 46% |
Inspirato Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Inspirato's Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
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43 / 100
Very Satisfied
36%
Satisfied
7%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
7%
Very Dissatisfied
36%
CSAT according to African American/Black
Inspirato's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
Inspirato's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Inspirato.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
Inspirato Customer Satisfaction Score by Age
Inspirato's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Inspirato.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 67% |
Inspirato Customer Satisfaction Score by Usage
Inspirato's Customer Satisfaction score was rated the highest by customers who have used Inspirato's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Inspirato Customer Service
3.1/5
Inspirato has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Inspirato's Customer Service
Address
1637 Wazee Street, Denver, CO
Website
http://www.inspirato.com
Phone Number
(303)867-7713
Quick Insights into Inspirato Customer Service
Inspirato's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked Inspirato's Customer Service score.
Ranked Inspirato Customer Service the Highest
Ranked Inspirato Customer Service the Lowest
Inspirato Customer Service Score by Gender
Male customers rated Inspirato's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Inspirato.
Male
3.3/5
Female
2.7/5
Inspirato Customer Service Score by Ethnicity
Inspirato's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Inspirato.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Inspirato Customer Service Score by Age
Inspirato's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Inspirato.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.1 | 46-50 | 2.1 |
56-60 2.3 | 56-60 | 2.3 |
Inspirato Customer Service Score by Usage
Inspirato's Customer Service score was rated the highest by customers who have used Inspirato's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Inspirato as an Employer
4.5/5
Inspirato has a 4.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Inspirato scored a 10 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Inspirato would recommend the brand to a friend. ENPS measures how likely Inspirato employees would recommend working at Inspirato to a friend.
Net Promoter Score
10
NPS Score
| 46% | Promoters |
|---|---|
| 18% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 43% | Promoters |
|---|---|
| 25% | Passive |
| 32% | Detractors |
