2
NPS
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Inspire Brands
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About Inspire Brands' Brand
Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 32,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, Rusty Taco and SONIC Drive-In restaurants worldwide.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Inspire Brands NPS
Inspire Brands's Net Promoter Score (NPS) is a 2 with 46% Promoters, 10% Passives, and 44% Detractors. Net Promoter Score tracks whether Inspire Brands's customers would recommend using the product based on a scale of -100 to 100.
Inspire Brands Overall NPS
| 46% | Promoters |
|---|---|
| 10% | Passives |
| 44% | Detractors |
Inspire Brands NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 5 | May 2024 | 5 |
Jun 2024 7 | Jun 2024 | 7 |
Aug 2024 5 | Aug 2024 | 5 |
Sep 2024 5 | Sep 2024 | 5 |
Nov 2024 5 | Nov 2024 | 5 |
Jan 2025 2 | Jan 2025 | 2 |
Apr 2025 4 | Apr 2025 | 4 |
May 2025 2 | May 2025 | 2 |
Jan 2026 1 | Jan 2026 | 1 |
Feb 2026 3 | Feb 2026 | 3 |
Apr 2026 -1 | Apr 2026 | -1 |
May 2026 1 | May 2026 | 1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Inspire Brands NPS by Gender
Female customers rated Inspire Brands's NPS 49 points higher than Male customers.
Male
-32
Inspire Brands's NPS was rated -32 by Male customers on Comparably.
31%
Promoters
6%
Passives
63%
Detractors
Female
17
Inspire Brands's NPS was rated 17 by Female customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Inspire Brands NPS by Ethnicity
Inspire Brands's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other 34 | Other | 34 |
Inspire Brands NPS by Age
Inspire Brands's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Inspire Brands NPS by Usage
Inspire Brands's NPS was rated the highest by customers who have used Inspire Brands's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -40 | 2 to 5 Years | -40 |
5 to 10 Years -17 | 5 to 10 Years | -17 |
Over 10 Years -20 | Over 10 Years | -20 |
Inspire Brands Customer Reviews
Out of the 3 Inspire Brands customer reviews 2 were positive and 1 was constructive. Inspire Brands customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Inspire Brands Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Inspire Brands users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Inspire Brands Customer Loyalty Score by Gender
Female customers rated Inspire Brands's Customer Loyalty score 24% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Inspire Brands.
Male
61%
Yes
Female
85%
Yes
Inspire Brands Customer Loyalty Score by Ethnicity
Inspire Brands's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Inspire Brands.
70
out of 100
Caucasian
46
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
70
out of 100
Other
Inspire Brands Customer Loyalty Score by Age
Inspire Brands's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Inspire Brands.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 40% | 26-30 | 40% |
36-40 40% | 36-40 | 40% |
51-55 100% | 51-55 | 100% |
Inspire Brands Customer Loyalty Score by Usage
Inspire Brands's Customer Loyalty score was rated the highest by customers who have used Inspire Brands's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Inspire Brands Customer Loyalty Score by Industry
Inspire Brands's Customer Loyalty score was rated 46% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Inspire Brands Product Quality
3.5/5
Inspire Brands has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Inspire Brands Product Information
Inspire Brands’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Inspire Brands's product the highest.
- Company Size
- 5,001-10,000 Employees
Industry
Restaurants
Quick Insights into Inspire Brands Product Quality
Inspire Brands's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Inspire Brands' Product Quality.
Ranked Inspire Brands Product Quality the Highest
Ranked Inspire Brands Product Quality the Lowest
Inspire Brands Product Quality Score by Gender
Female customers rated Inspire Brands's Product Quality score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Inspire Brands.
Male
3.1/5
Female
3.6/5
Inspire Brands Product Quality Score by Ethnicity
Inspire Brands's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Inspire Brands.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
African American/Black 2.9 | African American/Black | 2.9 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 4.1 | Other | 4.1 |
Inspire Brands Product Quality Score by Age
Inspire Brands's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Inspire Brands.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.3 | 26-30 | 3.3 |
36-40 2.8 | 36-40 | 2.8 |
51-55 2.6 | 51-55 | 2.6 |
Inspire Brands Product Quality Score by Usage
Inspire Brands's Product Quality score was rated the highest by customers who have used Inspire Brands's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Inspire Brands Product Quality Score by Industry
Inspire Brands's Product Quality score was rated 2.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Inspire Brands Pricing
Inspire Brands ROI & Value For Money
3.4/5
Inspire Brands has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Inspire Brands' overall ROI score rated by its users and customers.
Inspire Brands Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Inspire Brands ROI
Inspire Brands's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked Inspire Brands ROI the Highest
Ranked Inspire Brands ROI the Lowest
Inspire Brands ROI Score by Gender
Female customers rated Inspire Brands's ROI score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Inspire Brands.
Male
2.7/5
Female
3.9/5
Inspire Brands ROI Score by Ethnicity
Inspire Brands's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Inspire Brands.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 2.9 | African American/Black | 2.9 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 4.3 | Other | 4.3 |
Inspire Brands ROI Score by Age
Inspire Brands's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Inspire Brands.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 2.8 | 26-30 | 2.8 |
36-40 3.2 | 36-40 | 3.2 |
51-55 2.5 | 51-55 | 2.5 |
Inspire Brands ROI Score by Usage
Inspire Brands's ROI score was rated the highest by customers who have used Inspire Brands's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Inspire Brands ROI Score by Industry
Inspire Brands's ROI score was rated 2.2 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Inspire Brands Customer Satisfaction (CSAT)
Inspire Brands Customer Satisfaction (CSAT) Score
60 / 100
Inspire Brands has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
25%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
10%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Inspire Brands Customer Satisfaction
Inspire Brands's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Inspire Brands's products/services for Over 10 Years.
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Ranked Inspire Brands Customer Satisfaction the Highest
Ranked Inspire Brands Customer Satisfaction the Lowest
Inspire Brands Customer Satisfaction Score by Gender
Female customers rated Inspire Brands's Customer Satisfaction score 14 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Inspire Brands.
46 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 27% | |
Very Dissatisfied | 20% |
60 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 40% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Inspire Brands Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Inspire Brands' Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Inspire Brands.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
22%
Very Dissatisfied
22%
CSAT according to African American/Black
Inspire Brands' Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Inspire Brands.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
40%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Inspire Brands' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Inspire Brands.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Inspire Brands' Customer Satisfaction (CSAT) score was rated 66% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Inspire Brands.
66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
Inspire Brands Customer Satisfaction Score by Age
Inspire Brands's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Inspire Brands.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 66% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 51-55 | 33% |
Inspire Brands Customer Satisfaction Score by Usage
Inspire Brands's Customer Satisfaction score was rated the highest by customers who have used Inspire Brands's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Inspire Brands Customer Satisfaction Score by Industry
Inspire Brands's Customer Satisfaction score was rated 40 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Inspire Brands Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 40,
"stars": 0,
"csatScore": 40,
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}Inspire Brands Customer Service
3.4/5
Inspire Brands has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Inspire Brands' overall Customer Service score rated by its users and customers.
About Inspire Brands's Customer Service
Address
1155 Perimeter Center West 12th Floor, Atlanta, GA 30338
Website
https://inspirebrands.com/about-us/
Inspire Brands's Social Links
Quick Insights into Inspire Brands Customer Service
Inspire Brands's Customer Service score was rated highest by Other customers, and rated lowest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Inspire Brands' Customer Service score.
Ranked Inspire Brands Customer Service the Highest
Ranked Inspire Brands Customer Service the Lowest
Inspire Brands Customer Service Score by Gender
Female customers rated Inspire Brands's Customer Service score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Inspire Brands.
Male
2.8/5
Female
3.7/5
Inspire Brands Customer Service Score by Ethnicity
Inspire Brands's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Inspire Brands.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
African American/Black 2.9 | African American/Black | 2.9 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 4.1 | Other | 4.1 |
Inspire Brands Customer Service Score by Age
Inspire Brands's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Inspire Brands.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 2.8 | 26-30 | 2.8 |
36-40 3.4 | 36-40 | 3.4 |
51-55 1.8 | 51-55 | 1.8 |
Inspire Brands Customer Service Score by Usage
Inspire Brands's Customer Service score was rated the highest by customers who have used Inspire Brands's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Inspire Brands Customer Service Score by Industry
Inspire Brands's Customer Service score was rated 2.4 stars by Tech industry customers.
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Inspire Brands as an Employer
2.5/5
Inspire Brands has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Inspire Brands scored a 2 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Inspire Brands would recommend the brand to a friend. ENPS measures how likely Inspire Brands employees would recommend working at Inspire Brands to a friend.
Net Promoter Score
2
NPS Score
| 46% | Promoters |
|---|---|
| 10% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 25% | Promoters |
|---|---|
| 16% | Passive |
| 59% | Detractors |
