100
NPS
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Brand Page
Institutional Investor
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About Institutional Investor's Brand
Institutional Investor operates as a business-to-business publishing company focused on the international finance.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Institutional Investor CMO
Institutional Investor NPS
Institutional Investor's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Institutional Investor's customers would recommend using the product based on a scale of -100 to 100.
Institutional Investor Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Institutional Investor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 100 | Jul 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Institutional Investor Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Institutional Investor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Institutional Investor Product Quality
5/5
Institutional Investor has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Institutional Investor's overall Product Quality score rated by its users and customers.
Institutional Investor Product Information
Institutional Investor’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Institutional Investor Pricing
Institutional Investor ROI & Value For Money
5/5
Institutional Investor has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Institutional Investor's overall ROI score rated by its users and customers.
Institutional Investor Customer Satisfaction (CSAT)
Institutional Investor Customer Satisfaction (CSAT) Score
100 / 100
Institutional Investor has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Institutional Investor Customer Service
5/5
Institutional Investor has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Institutional Investor's overall Customer Service score rated by its users and customers.
About Institutional Investor's Customer Service
Address
New York City, NY
Website
http://www.institutionalinvestor.com
Phone Number
(212) 224-3235
Consumer vs. Employees
Institutional Investor scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Institutional Investor would recommend the brand to a friend. ENPS measures how likely Institutional Investor employees would recommend working at Institutional Investor to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
