0
NPS
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Integer Group
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About Integer Group's Brand
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Integer Group NPS
Integer Group's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Integer Group's customers would recommend using the product based on a scale of -100 to 100.
Integer Group Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Integer Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Aug 2022 33 | Aug 2022 | 33 |
Dec 2022 50 | Dec 2022 | 50 |
Jan 2023 20 | Jan 2023 | 20 |
Apr 2024 17 | Apr 2024 | 17 |
Feb 2025 -1 | Feb 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Integer Group Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Integer Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Integer Group Product Quality
3.8/5
Integer Group has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Integer Group's overall Product Quality score rated by its users and customers.
Integer Group Product Information
Integer Group’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://integer.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Integer Group Pricing
Integer Group ROI & Value For Money
3.8/5
Integer Group has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Integer Group Customer Satisfaction (CSAT)
Integer Group Customer Satisfaction (CSAT) Score
83 / 100
Integer Group has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Integer Group Customer Service
3.8/5
Integer Group has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Integer Group's overall Customer Service score rated by its users and customers.
About Integer Group's Customer Service
Website
https://integer.com/
Integer Group as an Employer
2.4/5
Integer Group has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Integer Group scored a 0 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Integer Group would recommend the brand to a friend. ENPS measures how likely Integer Group employees would recommend working at Integer Group to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 13% | Promoters |
|---|---|
| 17% | Passive |
| 70% | Detractors |
