100
NPS
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INTEGRITY
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About INTEGRITY's Brand
Integrity is a one-of-a-kind insurtech company, using data, technology and a human touch to deliver a better insurance experience. Our singular purpose is to help people protect their life, health and wealth so they can make the most of what life brings.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
INTEGRITY NPS
INTEGRITY's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether INTEGRITY's customers would recommend using the product based on a scale of -100 to 100.
INTEGRITY Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
INTEGRITY NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 100 | Dec 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
INTEGRITY Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of INTEGRITY users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
INTEGRITY Product Quality
5/5
INTEGRITY has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock INTEGRITY's overall Product Quality score rated by its users and customers.
INTEGRITY Product Information
INTEGRITY’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Insurance
INTEGRITY Pricing
INTEGRITY ROI & Value For Money
5/5
INTEGRITY has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock INTEGRITY's overall ROI score rated by its users and customers.
INTEGRITY Customer Satisfaction (CSAT)
INTEGRITY Customer Satisfaction (CSAT) Score
100 / 100
INTEGRITY has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
INTEGRITY Customer Service
5/5
INTEGRITY has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock INTEGRITY's overall Customer Service score rated by its users and customers.
About INTEGRITY's Customer Service
Address
1445 Ross Ave, Dallas, TX 75202
Website
https://www.integritymarketing.com/
INTEGRITY's Social Links
INTEGRITY as an Employer
4.8/5
INTEGRITY has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
INTEGRITY scored a 100 for Net Promoter Score and a 38 for Employee Net Promoter Score. NPS gauges how likely a customer of INTEGRITY would recommend the brand to a friend. ENPS measures how likely INTEGRITY employees would recommend working at INTEGRITY to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
38
eNPS Score
| 58% | Promoters |
|---|---|
| 22% | Passive |
| 20% | Detractors |
