17
NPS
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Intermex
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About Intermex's Brand
Intermex is a leading processor of money transfer services in the U.S. to Latin America corridor.
Brand at a Glance
76%
Customer Loyalty
3.7/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
Intermex NPS
Intermex's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Intermex's customers would recommend using the product based on a scale of -100 to 100.
Intermex Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Intermex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
Apr 2023 25 | Apr 2023 | 25 |
Sep 2023 40 | Sep 2023 | 40 |
May 2024 17 | May 2024 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Intermex Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Intermex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Intermex Product Quality
3.7/5
Intermex has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Intermex's overall Product Quality score rated by its users and customers.
Intermex Product Information
Intermex’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://intermexonline.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Intermex Pricing
Intermex ROI & Value For Money
3.2/5
Intermex has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Intermex's overall ROI score rated by its users and customers.
Intermex Customer Satisfaction (CSAT)
Intermex Customer Satisfaction (CSAT) Score
50 / 100
Intermex has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Intermex Customer Service
3.4/5
Intermex has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Intermex's overall Customer Service score rated by its users and customers.
About Intermex's Customer Service
Address
Intermex Wire Transfer, 9480 South Dixie Highway, Miami, FL
Website
http://intermexonline.com/
Phone Number
(305) 671-8000
Intermex as an Employer
2.5/5
Intermex has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Intermex scored a 17 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Intermex would recommend the brand to a friend. ENPS measures how likely Intermex employees would recommend working at Intermex to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 30% | Promoters |
|---|---|
| 0% | Passive |
| 70% | Detractors |
