20
NPS
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Interstate Restoration
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About Interstate Restoration's Brand
Interstate Restoration LLC provides emergency response restoration services.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3.4/5
Customer Service
Interstate Restoration NPS
Interstate Restoration's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Interstate Restoration's customers would recommend using the product based on a scale of -100 to 100.
Interstate Restoration Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Interstate Restoration NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
Feb 2024 100 | Feb 2024 | 100 |
Sep 2025 50 | Sep 2025 | 50 |
Jan 2026 20 | Jan 2026 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Interstate Restoration Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Interstate Restoration users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Interstate Restoration Product Quality
3.2/5
Interstate Restoration has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Interstate Restoration's overall Product Quality score rated by its users and customers.
Interstate Restoration Product Information
Interstate Restoration’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Business Services
Real Estate
Construction
Interstate Restoration Pricing
Interstate Restoration ROI & Value For Money
3/5
Interstate Restoration has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Interstate Restoration's overall ROI score rated by its users and customers.
Interstate Restoration Customer Satisfaction (CSAT)
Interstate Restoration Customer Satisfaction (CSAT) Score
50 / 100
Interstate Restoration has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Interstate Restoration Customer Service
3.4/5
Interstate Restoration has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Interstate Restoration's overall Customer Service score rated by its users and customers.
About Interstate Restoration's Customer Service
Address
3401 Quorum Drive, Suite 300, Fort Worth, TX
Website
http://www.interstaterestoration.com/
Phone Number
(800)622-6433
Interstate Restoration as an Employer
4.2/5
Interstate Restoration has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Interstate Restoration scored a 20 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Interstate Restoration would recommend the brand to a friend. ENPS measures how likely Interstate Restoration employees would recommend working at Interstate Restoration to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
