34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Intertrust Technologies
Marketing or Exec? Claim Your Free Account
About Intertrust Technologies' Brand
Intertrust invents technologies that provides digital security, data privacy, trusted computing, and rights management.
Brand at a Glance
53%
Customer Loyalty
3.5/5
Product Quality
3.1/5
Pricing
3.5/5
Customer Service
Intertrust Technologies NPS
Intertrust Technologies's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Intertrust Technologies's customers would recommend using the product based on a scale of -100 to 100.
Intertrust Technologies Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Intertrust Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
Aug 2022 33 | Aug 2022 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Intertrust Technologies Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Intertrust Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Intertrust Technologies Product Quality
3.5/5
Intertrust Technologies has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Intertrust Technologies' overall Product Quality score rated by its users and customers.
Intertrust Technologies Product Information
Intertrust Technologies’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.intertrust.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Intertrust Technologies Pricing
Intertrust Technologies ROI & Value For Money
3.1/5
Intertrust Technologies has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Intertrust Technologies' overall ROI score rated by its users and customers.
Intertrust Technologies Customer Satisfaction (CSAT)
Intertrust Technologies Customer Satisfaction (CSAT) Score
66 / 100
Intertrust Technologies has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Intertrust Technologies Customer Service
3.5/5
Intertrust Technologies has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Intertrust Technologies' overall Customer Service score rated by its users and customers.
About Intertrust Technologies's Customer Service
Address
920 Stewart Drive, Suite 100, Sunnyvale, CA
Website
http://www.intertrust.com
Phone Number
(408)616-1600
Intertrust Technologies as an Employer
2.2/5
Intertrust Technologies has a 2.2/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of Intertrust Technologies
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Intertrust Technologies scored a 34 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Intertrust Technologies would recommend the brand to a friend. ENPS measures how likely Intertrust Technologies employees would recommend working at Intertrust Technologies to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
