-89
NPS
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InTown Suites
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About InTown Suites' Brand
InTown offers lodging and accommodation services.
Brand at a Glance
68%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
InTown Suites NPS
InTown Suites's Net Promoter Score (NPS) is a -89 with 4% Promoters, 3% Passives, and 93% Detractors. Net Promoter Score tracks whether InTown Suites's customers would recommend using the product based on a scale of -100 to 100.
InTown Suites Overall NPS
| 4% | Promoters |
|---|---|
| 3% | Passives |
| 93% | Detractors |
InTown Suites NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2025 -88 | Mar 2025 | -88 |
Apr 2025 -88 | Apr 2025 | -88 |
May 2025 -90 | May 2025 | -90 |
Jun 2025 -90 | Jun 2025 | -90 |
Jul 2025 -90 | Jul 2025 | -90 |
Aug 2025 -90 | Aug 2025 | -90 |
Sep 2025 -90 | Sep 2025 | -90 |
Oct 2025 -90 | Oct 2025 | -90 |
Dec 2025 -90 | Dec 2025 | -90 |
Jan 2026 -90 | Jan 2026 | -90 |
Mar 2026 -90 | Mar 2026 | -90 |
Apr 2026 -90 | Apr 2026 | -90 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
InTown Suites NPS by Gender
Male customers rated InTown Suites's NPS 3 points higher than Female customers.
Male
-87
InTown Suites's NPS was rated -87 by Male customers on Comparably.
4%
Promoters
5%
Passives
91%
Detractors
Female
-90
InTown Suites's NPS was rated -90 by Female customers on Comparably.
3%
Promoters
4%
Passives
93%
Detractors
InTown Suites NPS by Ethnicity
InTown Suites's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -87 | Caucasian | -87 |
Hispanic or Latino -91 | Hispanic or Latino | -91 |
African American/Black -84 | African American/Black | -84 |
Other -96 | Other | -96 |
InTown Suites NPS by Age
InTown Suites's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
InTown Suites NPS by Usage
InTown Suites's NPS was rated the highest by customers who have used InTown Suites's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -92 | Less than 1 Year | -92 |
1 to 2 Years -79 | 1 to 2 Years | -79 |
2 to 5 Years -92 | 2 to 5 Years | -92 |
5 to 10 Years -80 | 5 to 10 Years | -80 |
Over 10 Years -100 | Over 10 Years | -100 |
InTown Suites Customer Reviews
Out of the 16 InTown Suites customer reviews 5 were positive and 11 were constructive. InTown Suites customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
InTown Suites Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of InTown Suites users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
InTown Suites Customer Loyalty Score by Gender
Male customers rated InTown Suites's Customer Loyalty score 13% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of InTown Suites.
Male
78%
Yes
Female
65%
Yes
InTown Suites Customer Loyalty Score by Ethnicity
InTown Suites's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of InTown Suites.
71
out of 100
Caucasian
67
out of 100
Hispanic or Latino
71
out of 100
African American/Black
67
out of 100
Other
InTown Suites Customer Loyalty Score by Age
InTown Suites's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of InTown Suites.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
26-30 72% | 26-30 | 72% |
31-35 70% | 31-35 | 70% |
36-40 74% | 36-40 | 74% |
41-45 74% | 41-45 | 74% |
46-50 67% | 46-50 | 67% |
51-55 85% | 51-55 | 85% |
56-60 63% | 56-60 | 63% |
61-65 74% | 61-65 | 74% |
66+ 46% | 66+ | 46% |
InTown Suites Customer Loyalty Score by Usage
InTown Suites's Customer Loyalty score was rated the highest by customers who have used InTown Suites's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
InTown Suites Customer Loyalty Score by Industry
InTown Suites's Customer Loyalty score was rated the highest by Consumer Services industry customers, and the lowest by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
InTown Suites Product Quality
1.5/5
InTown Suites has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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InTown Suites Product Information
InTown Suites’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated InTown Suites's product the highest. Reviewers from the Business and Consumer Services industry rated InTown Suites the lowest at 1.5.
- Website
- http://intownsuites.com/
- Company Size
- 51-200 Employees
Industry
Tech
Travel
Quick Insights into InTown Suites Product Quality
InTown Suites's Product Quality score was rated highest by customers ages 66+, and rated lowest by customers from the Retail industry.
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Ranked InTown Suites Product Quality the Highest
Ranked InTown Suites Product Quality the Lowest
InTown Suites Product Quality Score by Gender
InTown Suites's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of InTown Suites.
Male
1.5/5
Female
1.5/5
InTown Suites Product Quality Score by Ethnicity
InTown Suites's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of InTown Suites.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
InTown Suites Product Quality Score by Age
InTown Suites's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of InTown Suites.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.7 | 56-60 | 1.7 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
InTown Suites Product Quality Score by Usage
InTown Suites's Product Quality score was rated 1.5 stars by customers who have used InTown Suites's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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InTown Suites Product Quality Score by Industry
InTown Suites's Product Quality score was rated the highest by Construction industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
InTown Suites Pricing
InTown Suites ROI & Value For Money
1.5/5
InTown Suites has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock InTown Suites' overall ROI score rated by its users and customers.
InTown Suites Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from InTown Suites.
Quick Insights into InTown Suites ROI
InTown Suites's ROI score was rated highest by customers ages 66+, and rated lowest by customers from the Retail industry.
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Ranked InTown Suites ROI the Highest
Ranked InTown Suites ROI the Lowest
InTown Suites ROI Score by Gender
InTown Suites's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of InTown Suites.
Male
1.5/5
Female
1.5/5
InTown Suites ROI Score by Ethnicity
InTown Suites's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of InTown Suites.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
InTown Suites ROI Score by Age
InTown Suites's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of InTown Suites.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.9 | 56-60 | 1.9 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2 | 66+ | 2 |
InTown Suites ROI Score by Usage
InTown Suites's ROI score was rated 1.5 stars by customers who have used InTown Suites's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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InTown Suites ROI Score by Industry
InTown Suites's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Retail industry customers.
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InTown Suites Customer Satisfaction (CSAT)
InTown Suites Customer Satisfaction (CSAT) Score
7 / 100
InTown Suites has an overall Customer Satisfaction score of 7 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
4%
Satisfied
3%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
14%
Very Dissatisfied
72%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into InTown Suites Customer Satisfaction
InTown Suites's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by customers who have used InTown Suites's products/services for Over 10 Years.
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Ranked InTown Suites Customer Satisfaction the Highest
Ranked InTown Suites Customer Satisfaction the Lowest
InTown Suites Customer Satisfaction Score by Gender
Male customers rated InTown Suites's Customer Satisfaction score 1 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of InTown Suites.
6 / 100
MaleVery Satisfied | 4% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 11% | |
Very Dissatisfied | 72% |
5 / 100
FemaleVery Satisfied | 4% | |
|---|---|---|
Satisfied | 1% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 14% | |
Very Dissatisfied | 77% |
InTown Suites Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
InTown Suites' Customer Satisfaction (CSAT) score was rated 8% according to Caucasian users and customers.
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8 / 100
Very Satisfied
5%
Satisfied
3%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
8%
Very Dissatisfied
81%
CSAT according to Hispanic or Latino
InTown Suites' Customer Satisfaction (CSAT) score was rated 18% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of InTown Suites.
18 / 100
Very Satisfied
9%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
73%
CSAT according to African American/Black
InTown Suites' Customer Satisfaction (CSAT) score was rated 6% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of InTown Suites.
6 / 100
Very Satisfied
6%
Satisfied
0%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
13%
Very Dissatisfied
75%
CSAT according to Other
InTown Suites' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of InTown Suites.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
26%
Very Dissatisfied
63%
InTown Suites Customer Satisfaction Score by Age
InTown Suites's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of InTown Suites.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 0% | |||||||||||||||
| 26-30 | 0% | |||||||||||||||
| 31-35 | 17% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 5% | |||||||||||||||
| 46-50 | 9% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 18% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 20% |
InTown Suites Customer Satisfaction Score by Usage
InTown Suites's Customer Satisfaction score was rated the highest by customers who have used InTown Suites's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
InTown Suites Customer Satisfaction Score by Industry
InTown Suites's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Hospitality industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "InTown Suites Customer Satisfaction Score by Industry",
"text": "InTown Suites's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Hospitality industry customers.",
"bars": [
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 17,
"stars": 0,
"csatScore": 17,
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"scoreClassName": "",
"scoreLabel": 17
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "InTown Suites's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Construction",
"groupId": 510,
"score": 18,
"stars": 0,
"csatScore": 18,
"text": "InTown Suites's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 18
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "InTown Suites's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "InTown Suites's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 14
},
{
"label": "Hospitality",
"groupId": 523,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "InTown Suites's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Retail",
"groupId": 559,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "InTown Suites's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 17
}
]
}InTown Suites Customer Service
1.5/5
InTown Suites has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About InTown Suites's Customer Service
Address
Kennesaw, GA
Website
http://intownsuites.com/
Quick Insights into InTown Suites Customer Service
InTown Suites's Customer Service score was rated highest by customers ages 56-60, and rated lowest by customers from the Retail industry.
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Ranked InTown Suites Customer Service the Highest
Ranked InTown Suites Customer Service the Lowest
InTown Suites Customer Service Score by Gender
InTown Suites's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of InTown Suites.
Male
1.5/5
Female
1.5/5
InTown Suites Customer Service Score by Ethnicity
InTown Suites's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of InTown Suites.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
InTown Suites Customer Service Score by Age
InTown Suites's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of InTown Suites.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.9 | 56-60 | 1.9 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
InTown Suites Customer Service Score by Usage
InTown Suites's Customer Service score was rated 1.5 stars by customers who have used InTown Suites's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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InTown Suites Customer Service Score by Industry
InTown Suites's Customer Service score was rated the highest by Consumer Services industry customers, and the lowest by Retail industry customers.
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InTown Suites as an Employer
2.6/5
InTown Suites has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
InTown Suites scored a -89 for Net Promoter Score and a -44 for Employee Net Promoter Score. NPS gauges how likely a customer of InTown Suites would recommend the brand to a friend. ENPS measures how likely InTown Suites employees would recommend working at InTown Suites to a friend.
Net Promoter Score
-89
NPS Score
| 4% | Promoters |
|---|---|
| 3% | Passive |
| 93% | Detractors |
Employee Net Promoter Score
-44
eNPS Score
| 23% | Promoters |
|---|---|
| 10% | Passive |
| 67% | Detractors |
