-33
NPS
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Invacare Corporation
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About Invacare Corporation's Brand
Invacare Corporation (NYSE: IVC), headquartered in Elyria, Ohio,
Brand at a Glance
73%
Customer Loyalty
2.3/5
Product Quality
2.4/5
Pricing
2.4/5
Customer Service
Invacare Corporation NPS
Invacare Corporation's Net Promoter Score (NPS) is a -33 with 27% Promoters, 13% Passives, and 60% Detractors. Net Promoter Score tracks whether Invacare Corporation's customers would recommend using the product based on a scale of -100 to 100.
Invacare Corporation Overall NPS
| 27% | Promoters |
|---|---|
| 13% | Passives |
| 60% | Detractors |
Invacare Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 0 | Dec 2021 | 0 |
Mar 2022 25 | Mar 2022 | 25 |
Apr 2022 17 | Apr 2022 | 17 |
Jun 2022 -1 | Jun 2022 | -1 |
Sep 2022 -13 | Sep 2022 | -13 |
Jan 2023 -22 | Jan 2023 | -22 |
Mar 2023 -30 | Mar 2023 | -30 |
Sep 2023 -18 | Sep 2023 | -18 |
Nov 2023 -17 | Nov 2023 | -17 |
Apr 2025 -24 | Apr 2025 | -24 |
Oct 2025 -29 | Oct 2025 | -29 |
Nov 2025 -34 | Nov 2025 | -34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Invacare Corporation NPS by Gender
Male customers rated Invacare Corporation's NPS 50 points higher than Female customers.
Male
0
Invacare Corporation's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
-50
Invacare Corporation's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Invacare Corporation NPS by Ethnicity
Invacare Corporation's NPS was rated -40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
Invacare Corporation NPS by Usage
Invacare Corporation's NPS was rated 0 points by customers who have used Invacare Corporation's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 0 | Over 10 Years | 0 |
Invacare Corporation Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Invacare Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Invacare Corporation Customer Loyalty Score by Gender
Female customers rated Invacare Corporation's Customer Loyalty score 30% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Invacare Corporation.
Male
70%
Yes
Female
100%
Yes
Invacare Corporation Customer Loyalty Score by Ethnicity
Invacare Corporation's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Invacare Corporation.
100
out of 100
Caucasian
Invacare Corporation Customer Loyalty Score by Usage
Invacare Corporation's Customer Loyalty score was rated 100% by customers who have used Invacare Corporation's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Invacare Corporation Product Quality
2.3/5
Invacare Corporation has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Invacare Corporation Product Information
Invacare Corporation’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Analytics
Hardware and Devices
Travel
Quick Insights into Invacare Corporation Product Quality
Invacare Corporation's Product Quality score was rated highest by customers who have used Invacare Corporation's products/services for Over 10 Years, and rated lowest by Female customers.
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Ranked Invacare Corporation Product Quality the Highest
Ranked Invacare Corporation Product Quality the Lowest
Invacare Corporation Product Quality Score by Gender
Male customers rated Invacare Corporation's Product Quality score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Invacare Corporation.
Male
2.3/5
Female
1.6/5
Invacare Corporation Product Quality Score by Ethnicity
Invacare Corporation's Product Quality score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Invacare Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Invacare Corporation Product Quality Score by Usage
Invacare Corporation's Product Quality score was rated 3.1 stars by customers who have used Invacare Corporation's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Invacare Corporation Pricing
Invacare Corporation ROI & Value For Money
2.4/5
Invacare Corporation has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Invacare Corporation's overall ROI score rated by its users and customers.
Quick Insights into Invacare Corporation ROI
Invacare Corporation's ROI score was rated highest by customers who have used Invacare Corporation's products/services for Over 10 Years, and rated lowest by Female customers.
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Ranked Invacare Corporation ROI the Highest
Ranked Invacare Corporation ROI the Lowest
Invacare Corporation ROI Score by Gender
Male customers rated Invacare Corporation's ROI score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Invacare Corporation.
Male
2.3/5
Female
1.5/5
Invacare Corporation ROI Score by Ethnicity
Invacare Corporation's ROI score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Invacare Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Invacare Corporation ROI Score by Usage
Invacare Corporation's ROI score was rated 2.8 stars by customers who have used Invacare Corporation's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Invacare Corporation Customer Satisfaction (CSAT)
Invacare Corporation Customer Satisfaction (CSAT) Score
40 / 100
Invacare Corporation has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
10%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Invacare Corporation Customer Satisfaction
Invacare Corporation's Customer Satisfaction score was rated highest by customers who have used Invacare Corporation's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Invacare Corporation's Customer Satisfaction.
Ranked Invacare Corporation Customer Satisfaction the Highest
Invacare Corporation Customer Satisfaction Score by Gender
Invacare Corporation's Customer Satisfaction score was rated 25 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Invacare Corporation.
25 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
Invacare Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Invacare Corporation's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Invacare Corporation.
50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Invacare Corporation Customer Satisfaction Score by Usage
Invacare Corporation's Customer Satisfaction score was rated 67 points by customers who have used Invacare Corporation's products/services for Over 10 Years.
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Invacare Corporation Customer Service
2.4/5
Invacare Corporation has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Invacare Corporation's Customer Service
Address
ONE INVACARE WAY, Elyria, OH
Website
http://invacare.com/cgi-bin/imhqprd
Phone Number
4403263464
Quick Insights into Invacare Corporation Customer Service
Invacare Corporation's Customer Service score was rated highest by customers who have used Invacare Corporation's products/services for Over 10 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Invacare Corporation's Customer Service score.
Ranked Invacare Corporation Customer Service the Highest
Ranked Invacare Corporation Customer Service the Lowest
Invacare Corporation Customer Service Score by Gender
Male customers rated Invacare Corporation's Customer Service score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Invacare Corporation.
Male
2.5/5
Female
1.6/5
Invacare Corporation Customer Service Score by Ethnicity
Invacare Corporation's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Invacare Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Invacare Corporation Customer Service Score by Usage
Invacare Corporation's Customer Service score was rated 3.1 stars by customers who have used Invacare Corporation's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Invacare Corporation as an Employer
2.2/5
Invacare Corporation has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Invacare Corporation
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Invacare Corporation scored a -33 for Net Promoter Score and a -52 for Employee Net Promoter Score. NPS gauges how likely a customer of Invacare Corporation would recommend the brand to a friend. ENPS measures how likely Invacare Corporation employees would recommend working at Invacare Corporation to a friend.
Net Promoter Score
-33
NPS Score
| 27% | Promoters |
|---|---|
| 13% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-52
eNPS Score
| 24% | Promoters |
|---|---|
| 0% | Passive |
| 76% | Detractors |
