-67
NPS
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iPic Theaters
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About iPic Theaters' Brand
iPic presents an entertainment escape from the everyday; it’s a great way to enjoy multiple experiences under one roof with friends, family and colleagues.
Brand at a Glance
76%
Customer Loyalty
2.1/5
Product Quality
1.9/5
Pricing
1.8/5
Customer Service
iPic Theaters NPS
iPic Theaters's Net Promoter Score (NPS) is a -67 with 14% Promoters, 5% Passives, and 81% Detractors. Net Promoter Score tracks whether iPic Theaters's customers would recommend using the product based on a scale of -100 to 100.
iPic Theaters Overall NPS
| 14% | Promoters |
|---|---|
| 5% | Passives |
| 81% | Detractors |
iPic Theaters NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -33 | Dec 2021 | -33 |
Sep 2022 -50 | Sep 2022 | -50 |
Feb 2023 -60 | Feb 2023 | -60 |
Mar 2023 -71 | Mar 2023 | -71 |
Apr 2023 -77 | Apr 2023 | -77 |
May 2023 -69 | May 2023 | -69 |
Aug 2023 -71 | Aug 2023 | -71 |
Sep 2023 -63 | Sep 2023 | -63 |
Oct 2023 -60 | Oct 2023 | -60 |
Dec 2023 -64 | Dec 2023 | -64 |
Nov 2024 -65 | Nov 2024 | -65 |
Jul 2025 -67 | Jul 2025 | -67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
iPic Theaters NPS by Gender
Female customers rated iPic Theaters's NPS 20 points higher than Male customers.
Male
-100
iPic Theaters's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-80
iPic Theaters's NPS was rated -80 by Female customers on Comparably.
10%
Promoters
0%
Passives
90%
Detractors
iPic Theaters NPS by Ethnicity
iPic Theaters's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
Other -100 | Other | -100 |
iPic Theaters NPS by Age
iPic Theaters's NPS was rated -100 points by customers ages 31-35 and customers ages 51-55 on Comparably.
iPic Theaters NPS by Usage
iPic Theaters's NPS was rated the highest by customers who have used iPic Theaters's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
iPic Theaters Customer Reviews
Out of the 2 iPic Theaters customer reviews 1 was positive and 1 was constructive. iPic Theaters customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
iPic Theaters Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of iPic Theaters users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
iPic Theaters Customer Loyalty Score by Gender
Female customers rated iPic Theaters's Customer Loyalty score 49% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of iPic Theaters.
Male
33%
Yes
Female
82%
Yes
iPic Theaters Customer Loyalty Score by Ethnicity
iPic Theaters's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of iPic Theaters.
89
out of 100
Caucasian
40
out of 100
Other
iPic Theaters Customer Loyalty Score by Age
iPic Theaters's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of iPic Theaters.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
51-55 100% | 51-55 | 100% |
iPic Theaters Customer Loyalty Score by Usage
iPic Theaters's Customer Loyalty score was rated the highest by customers who have used iPic Theaters's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
iPic Theaters Product Quality
2.1/5
iPic Theaters has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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iPic Theaters Product Information
iPic Theaters’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- https://www.ipic.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Quick Insights into iPic Theaters Product Quality
iPic Theaters's Product Quality score was rated highest by customers who have used iPic Theaters's products/services for 2 to 5 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked iPic Theaters' Product Quality.
Ranked iPic Theaters Product Quality the Highest
Ranked iPic Theaters Product Quality the Lowest
iPic Theaters Product Quality Score by Gender
iPic Theaters's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of iPic Theaters.
Male
1.5/5
Female
1.5/5
iPic Theaters Product Quality Score by Ethnicity
iPic Theaters's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of iPic Theaters.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
iPic Theaters Product Quality Score by Age
iPic Theaters's Product Quality score was rated 1.5 stars by customers ages 31-35 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of iPic Theaters.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
iPic Theaters Product Quality Score by Usage
iPic Theaters's Product Quality score was rated the highest by customers who have used iPic Theaters's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
iPic Theaters Pricing
iPic Theaters ROI & Value For Money
1.9/5
iPic Theaters has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Quick Insights into iPic Theaters ROI
iPic Theaters's ROI score was rated highest by customers who have used iPic Theaters's products/services for 2 to 5 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked iPic Theaters' ROI score.
Ranked iPic Theaters ROI the Highest
Ranked iPic Theaters ROI the Lowest
iPic Theaters ROI Score by Gender
iPic Theaters's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of iPic Theaters.
Male
1.5/5
Female
1.5/5
iPic Theaters ROI Score by Ethnicity
iPic Theaters's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of iPic Theaters.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
iPic Theaters ROI Score by Age
iPic Theaters's ROI score was rated 1.5 stars by customers ages 31-35 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of iPic Theaters.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
iPic Theaters ROI Score by Usage
iPic Theaters's ROI score was rated the highest by customers who have used iPic Theaters's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
iPic Theaters Customer Satisfaction (CSAT)
iPic Theaters Customer Satisfaction (CSAT) Score
20 / 100
iPic Theaters has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
5%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
20%
Very Dissatisfied
55%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into iPic Theaters Customer Satisfaction
iPic Theaters's Customer Satisfaction score was rated highest by customers who have used iPic Theaters's products/services for 2 to 5 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked iPic Theaters' Customer Satisfaction.
Ranked iPic Theaters Customer Satisfaction the Highest
Ranked iPic Theaters Customer Satisfaction the Lowest
iPic Theaters Customer Satisfaction Score by Gender
Female customers rated iPic Theaters's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of iPic Theaters.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 75% |
10 / 100
FemaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 30% | |
Very Dissatisfied | 60% |
iPic Theaters Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
iPic Theaters' Customer Satisfaction (CSAT) score was rated 12% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of iPic Theaters.
12 / 100
Very Satisfied
12%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
63%
CSAT according to Other
iPic Theaters' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of iPic Theaters.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
iPic Theaters Customer Satisfaction Score by Age
iPic Theaters's Customer Satisfaction score was rated 0 points by customers ages 31-35 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of iPic Theaters.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 51-55 | 0% |
iPic Theaters Customer Satisfaction Score by Usage
iPic Theaters's Customer Satisfaction score was rated the highest by customers who have used iPic Theaters's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
iPic Theaters Customer Service
1.8/5
iPic Theaters has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About iPic Theaters's Customer Service
Address
433 Plaza Real, Suite 335, Boca Raton, FL 33432
Website
https://www.ipic.com/
Phone Number
5614306391
Quick Insights into iPic Theaters Customer Service
iPic Theaters's Customer Service score was rated highest by customers who have used iPic Theaters's products/services for 2 to 5 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked iPic Theaters' Customer Service score.
Ranked iPic Theaters Customer Service the Highest
Ranked iPic Theaters Customer Service the Lowest
iPic Theaters Customer Service Score by Gender
iPic Theaters's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of iPic Theaters.
Male
1.5/5
Female
1.5/5
iPic Theaters Customer Service Score by Ethnicity
iPic Theaters's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of iPic Theaters.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
iPic Theaters Customer Service Score by Age
iPic Theaters's Customer Service score was rated 1.5 stars by customers ages 31-35 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of iPic Theaters.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
iPic Theaters Customer Service Score by Usage
iPic Theaters's Customer Service score was rated 1.5 stars by customers who have used iPic Theaters's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
iPic Theaters as an Employer
2.4/5
iPic Theaters has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
iPic Theaters scored a -67 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of iPic Theaters would recommend the brand to a friend. ENPS measures how likely iPic Theaters employees would recommend working at iPic Theaters to a friend.
Net Promoter Score
-67
NPS Score
| 14% | Promoters |
|---|---|
| 5% | Passive |
| 81% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 17% | Promoters |
|---|---|
| 9% | Passive |
| 74% | Detractors |
