11
NPS
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Ironshore
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About Ironshore's Brand
"Ironshore provides aviation, environmental risk, healthcare, marine, property insurance and services."
Brand at a Glance
60%
Customer Loyalty
3.7/5
Product Quality
3.1/5
Pricing
3.7/5
Customer Service
Ironshore NPS
Ironshore's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Ironshore's customers would recommend using the product based on a scale of -100 to 100.
Ironshore Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
Ironshore NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Aug 2022 50 | Aug 2022 | 50 |
Sep 2023 60 | Sep 2023 | 60 |
Nov 2024 33 | Nov 2024 | 33 |
Dec 2024 29 | Dec 2024 | 29 |
Apr 2026 13 | Apr 2026 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ironshore Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Ironshore users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ironshore Product Quality
3.7/5
Ironshore has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Ironshore's overall Product Quality score rated by its users and customers.
Ironshore Product Information
Ironshore’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://ironshore.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Insurance
Ironshore Pricing
Ironshore ROI & Value For Money
3.1/5
Ironshore has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Ironshore Customer Satisfaction (CSAT)
Ironshore Customer Satisfaction (CSAT) Score
43 / 100
Ironshore has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ironshore Customer Service
3.7/5
Ironshore has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Ironshore's Customer Service
Address
Boston, MA United States of America
Website
http://ironshore.com/
Ironshore as an Employer
3.9/5
Ironshore has a 3.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Ironshore scored a 11 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Ironshore would recommend the brand to a friend. ENPS measures how likely Ironshore employees would recommend working at Ironshore to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 40% | Promoters |
|---|---|
| 10% | Passive |
| 50% | Detractors |
