-18
NPS
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Isle of Capri Casinos
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About Isle of Capri Casinos' Brand
"Isle of Capri Casinos provide gaming facilities and related dining, lodging and entertainment facilities."
Brand at a Glance
77%
Customer Loyalty
2.6/5
Product Quality
2.7/5
Pricing
3/5
Customer Service
Isle of Capri Casinos CMO
Isle of Capri Casinos NPS
Isle of Capri Casinos's Net Promoter Score (NPS) is a -18 with 27% Promoters, 28% Passives, and 45% Detractors. Net Promoter Score tracks whether Isle of Capri Casinos's customers would recommend using the product based on a scale of -100 to 100.
Isle of Capri Casinos Overall NPS
| 27% | Promoters |
|---|---|
| 28% | Passives |
| 45% | Detractors |
Isle of Capri Casinos NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
May 2022 50 | May 2022 | 50 |
Aug 2022 66 | Aug 2022 | 66 |
Sep 2023 25 | Sep 2023 | 25 |
Dec 2023 0 | Dec 2023 | 0 |
Jul 2024 -17 | Jul 2024 | -17 |
Apr 2025 -29 | Apr 2025 | -29 |
Jul 2025 -33 | Jul 2025 | -33 |
Mar 2026 -30 | Mar 2026 | -30 |
Apr 2026 -18 | Apr 2026 | -18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Isle of Capri Casinos NPS by Gender
Isle of Capri Casinos's NPS was rated -34 by Female customers on Comparably.
Female
-34
Isle of Capri Casinos's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Isle of Capri Casinos's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Isle of Capri Casinos Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Isle of Capri Casinos users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Isle of Capri Casinos Customer Loyalty Score by Gender
Isle of Capri Casinos's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Isle of Capri Casinos Product Quality
2.6/5
Isle of Capri Casinos has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Isle of Capri Casinos Product Information
Isle of Capri Casinos’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://islecorp.com
- Company Size
- 5,001-10,000 Employees
Industry
Travel
Quick Insights into Isle of Capri Casinos Product Quality
Isle of Capri Casinos's Product Quality score was rated highest by Female customers.
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Ranked Isle of Capri Casinos Product Quality the Highest
Isle of Capri Casinos Product Quality Score by Gender
Isle of Capri Casinos's Product Quality score was rated 3.1 by Female customers on Comparably.
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Female
3.1/5
Male
N/A
Isle of Capri Casinos Pricing
Isle of Capri Casinos ROI & Value For Money
2.7/5
Isle of Capri Casinos has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Isle of Capri Casinos ROI
Isle of Capri Casinos's ROI score was rated highest by Female customers.
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Ranked Isle of Capri Casinos ROI the Highest
Isle of Capri Casinos ROI Score by Gender
Isle of Capri Casinos's ROI score was rated 2.5 by Female customers on Comparably.
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Female
2.5/5
Male
N/A
Isle of Capri Casinos Customer Satisfaction (CSAT)
Isle of Capri Casinos Customer Satisfaction (CSAT) Score
60 / 100
Isle of Capri Casinos has an overall Customer Satisfaction score of 60 rated by its users and customers.
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Very Satisfied
30%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Isle of Capri Casinos Customer Satisfaction
Isle of Capri Casinos's Customer Satisfaction score was rated highest by Female customers.
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Ranked Isle of Capri Casinos Customer Satisfaction the Highest
Isle of Capri Casinos Customer Satisfaction Score by Gender
Isle of Capri Casinos's Customer Satisfaction score was rated 67 by Female customers on Comparably.
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67 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Isle of Capri Casinos Customer Service
3/5
Isle of Capri Casinos has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Isle of Capri Casinos's Customer Service
Address
Saint Louis, MO
Website
http://islecorp.com
Quick Insights into Isle of Capri Casinos Customer Service
Isle of Capri Casinos's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Isle of Capri Casinos' Customer Service score.
Ranked Isle of Capri Casinos Customer Service the Highest
Isle of Capri Casinos Customer Service Score by Gender
Isle of Capri Casinos's Customer Service score was rated 3.3 by Female customers on Comparably.
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Female
3.3/5
Male
N/A
Isle of Capri Casinos as an Employer
Consumer vs. Employees
Isle of Capri Casinos scored a -18 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Isle of Capri Casinos would recommend the brand to a friend. ENPS measures how likely Isle of Capri Casinos employees would recommend working at Isle of Capri Casinos to a friend.
Net Promoter Score
-18
NPS Score
| 27% | Promoters |
|---|---|
| 28% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 35% | Promoters |
|---|---|
| 36% | Passive |
| 29% | Detractors |
