issuu FAQs | Comparably
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issuu FAQs

issuu's Frequently Asked Questions page is a central hub where its customers can always go to with their most common questions. These are the 197 most popular questions issuu receives.

Frequently Asked Questions About issuu

  • In the event you forgot your password or someone has left the company and you need to gain access to your company's Issuu account, please follow these simple instructions to request a new password.

    Click Idon'tremember my password below the sign in button at the bottom of the page.

    Enter your email or username.

    Email: Make sure the email you enter is the email you used to create the account. If any other email is used, an email will not be sent and you will be unable to reset the password.

    User Name: If youcan'tremember your email, you can also enter your Issuu username. If youcan'tremember your username, you can find it in the URL of any of your publications on Issuu.

    Check your email. After you enter your email or username, an email will be sent to your Issuu-associated email address. Click Set a new password, and you will be redirected to a page where you can enter a new password.

    4. You will now be automatically logged into Issuu with an updated password.

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  • Logging into your Collaborate account requires an issuu account, so if you are having password problems, youll need to reset the password on your issuu account.

    To do this, youll need the email address you registered with or your account username (which is located at the end of your profile link, www.issuu.com/username ).

    Please see I forgot my password for more information on resetting your account password.

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  • As a publisher, embedding publication allows you to determine the size, appearance and sharing capabilities of your content, giving you a control over how your work is displayed to readers.

    Publishers have more customization options when setting up embeds for their website, CMS, blog or social channels.

    NOTE:TheEmbed feature is not available on ourBasicplan. It is available only on our paid plans - Starter, Premium and Optimum. Users on Basic plan will not have the ability to create embeds.

    If you are on the Basic plan,GET EMBED CODE button is disabled.

    this guide

    If you are aBasic plan user, your existingEmbedswill not be working anymore fromNovember 25, 2019.This means if publications are embedded on your website, then embeds will be greyed out for readers and they will be sent to Issuu.com in order to read your publications.

    NOTE:To be able to continue using our Issuu Embed feature for your content, you will need to upgrade your account.

    This article explains how to customize and embed your Issuu publications:

    For All Paid Publishers

    Go to Publications from side Navigation Menu and select the publication you want to embed

    Under Share, select EMBED ON WEBSITE and it will open an embed widget

    Adjust styling options (Seeto learn more about different customization options)

    TIP: As you change different variables, your Embed Reader preview will automatically update.

    ClickGET EMBED CODE

    NOTE: You can not save old custom embed style anymore. So whenever you want to edit your embed, you need to create a NEW custom embed style.

    Add embed code to your website, CMS, blog or social channel

    NOTE: If your Publication is under Draft, then you will not be able to get Embed Code until you Publish your content.

    NOTE: We do not offer licensing, hosting or downloading of our software on any servers other than our own.

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  • Available Plans

    Basic Plan

    Upload anunlimited number of Public content but only one Unlisted content

    Share your Publication on social media

    Each Publication can be up to 500 pages and 100MB in size

    NOTE: Search Engine Optimization value and Ranking is not provided on theBasicplan. It is availableonly on our paid plans - Starter, Premium and Optimum. Users on Basic plan will not be on the top of search results on Issuu.

    Please read article for more information, Issuu Search Engine Optimization (SEO) Overview.

    Starter Plan

    All features of Basic Plan

    Shareable Full-Screen Reader with Basic Settings

    Customize Issuu Reader with Basic Settings

    Search Engine Optimization value and Ranking

    Premium Plan (Most Commonly Purchased)

    All features of Starter Plan

    Sell your Publications using Digital Sales

    Customize the look and feel of your Issuu Reader to match your brand and your website

    Embed videos in your Publication

    Content level and Page level Statistics

    Download Statistics

    All banner ads are removed from your content

    Allow download for Readers

    Bulk upload option

    Enable auto-detection of links

    Schedule publications to publish later

    Group feature - 3 Users

    API access - 10 uploads/month

    Each Publication can be up to 5000 pages and 500MB in size

    Optimum Plan

    All features of Premium Plan

    Full access to the Issuu Collaborate (Please explore more information on Issuu Collaborate here )

    Unlimited number of Unlisted publications

    Group feature - 25 Users

    API access - Unlimited

    Each Publication can be up to 5000 pages and 2GB in size

    NOTE:You can easily compare all features provided by each plan on our Pricing Page.

    Monthly Vs. Annual Subscriptions

    Issuu provides the flexibility to pay Monthly or Annually for all our paid plans except (Basic)

    TIP: You can save 10% by paying Annually instead of Monthly.

    New Issuu users can select Monthly or Annual on the top left corner of our Pricing Page (see image below)

    14 day free trial

    Existing Issuu users can find more information about switching between Annual and Monthly here.

    TIP: If you are a new user, we highly recommend that you take advantage of our, because it is only available for new users.

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  • If you are unable to upload a content and getting an error message

    For example:There was a problem registering your file, Error Id: da585a0630974a6897d9712e0a761d2a etc.

    Please follow these steps:

    Use a different browser or computer. We suggest to use the latest version of Chrome or Firefox.

    Your network might be behind a proxy or firewall, which blocks certain requests. Try to disable proxy/firewall or use a different network.

    If you are using an antivirus software, try to disable it. Antiviruses often act similar to proxies and might block or change certain network requests.

    Supported Browsers

    Issuu works on latest two versions of all major browsers like:

    Safari

    Chrome

    Firefox

    Opera

    Edge

    NOTE: Issuu also supports Internet Explorer 11 but some features might not work perfectly on it.

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  • This article provides solution to common problems with conversion, links, fonts, text and layout when uploading your content to Issuu platform.

    NOTE: You also need to follow article: Preparing Documents for Upload to learn more about basic document requirements.

    Problems with Conversion

    If conversion fails, one or more of your pages might be too complex (in other words, they contain too many vector objects). To troubleshoot, follow these steps:

    Identify these complex pages by observing which ones load slowly in a PDF reader

    Remove these pages and upload a test to see if conversion succeeds

    Simplify the design of the complex pages or flatten them to bitmap graphics

    NOTE: It is hard to see on the page if there are detailed vector graphics. It is normally the design program does when you add too many things on the page. You can try to generate your PDF as optimized for web or linear PDF. This can be achieved via the print dialog.

    NOTE: If you are using InDesign to create your content, download this Issuu Export Preset to ensure during the export process, your PDF is Issuu-ready.

    Problems with Links

    To ensure your links are working properly:

    Add long links before upload

    Links should have prefix with either www. or http(s)://

    Make sure links in the text are not separated by line breaks or placed directly next to non-link characters (add a blank space on each side of the link/email-address)

    If your links are displayed in the wrong place, export your document to view on the screen (not for print)

    If you are turning full pages into links e.g. for full-page ads, make sure the link area is smaller than the actual page. The best approach is to leave space for a margin around your link area

    Problems with Fonts

    Make sure your fonts are embedded in the document you upload by exporting with fonts.

    NOTE: Your document might look correct in a desktop PDF reader because the reader will automatically use the correct fonts available on the local computer. However, Issuu may need to substitute the missing fonts with different ones if you do not export the correct fonts. We will not be able to do font rendering or text extraction.

    NOTE: Never use ligatures in your document. These would have rendering problems on Issuu.

    Problems with Text

    If your page does not have crisp text, please ensure that:

    You do not have any images/graphics overlapping in the text. This includes semi- or full-transparent images/graphics. For example, putting text under the transparent part of an image of a circle, might cause trouble with how the text looks. To fix this, please re-arrange the layers in your document so the text is on top (even when the text is not visibly overlapped by anything).

    You do not export your text as outlines

    If you are uploading a PDF document, text is selectable when you open the document in Adobe Reader. If the text is not selectable, it is an indication that it will not be rendered crisp on Issuu

    The text is inserted as text, and not as an image (for example as an advertisement). If it is inserted as an image, the text will not always be as crisp when zoomed in as in the original document

    You only include visible layers in the output PDF (see https://help.issuu.com/hc/en-us/articles/204815468-Exporting-from-InDesign-to-issuu-Ready-PDFs )

    If you are still experiencing issues, turn secondary content (like advertisement) into images. If the problem we encountered while processing a page was in this secondary content, turning it into an image will allow the rest of the content to be rendered with crisp text.

    Problem with Layout

    If you have problems with text, images or another part of your layout, please see below steps:

    Try a different PDF version (e.g. v 1.3) or a different PDF printer

    Replace your vector graphics with bitmaps

    If your text is bleeding through, you are using an unsupported layout feature (e.g. soft masks). Please use a different layout feature or replace that page/item with bitmap graphics

    If images are not showing, they are probably inserted in the content using unsupported features (e.g. frames/forms), so try to simplify or flatten your layout

    If Nothing Works

    As a final attempt, try re-saving your PDF in Preview for Mac (or similar software on a PC), as it can sometimes remove unknown errors. If you want to upload a Word document or Powerpoint presentation, try exporting to PDF before uploading.

    If you are still having issues, click Submit a Request to contact Issuu Customer Support.

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  • In some U.S. states we are required to add sales tax to the price of the paid subscription plans. If you reside in a tax applicable U.S state, the exact tax percentage is determined based on the billing address and will be shown upon checkout after you have entered in your billing address.

    Example screenshot of the checkout flow in a US state with a

    Sales Tax of 9% applied to the annual Premium plan

    Tax Exemption

    If you are atax exempt organization, please submit a requestwhich is mentioned at the bottom of this page with the following information, so we can set you up in our system.

    Copy of your tax exemption certificate

    NOTE:Make sure tax exemption certificate includes your organization type, address and taxexempt number.

    When you contact us, your account must have a valid payment method added to it, in order for us to register you as tax exempt in our system.

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  • We are constantly working to streamline the publishing process and thats why were taking it another step further. Were excited to announce that the Issuu Story Cloud can now connect to your Dropbox and Google Drive. You can upload your content from Dropbox and Google Driveto the Issuu Story Cloud.

    Please follow below steps for uploading content using Dropbox and Google Drive.

    1. Login to your Issuu account,select theUPLOADiconorclickADD CONTENTbuttonfrom Side Navigation Menu (This will take you to the Publishing Workspace)

    2. Choose from Your Device/Dropbox/Google Drive to upload your file

    Re-uploading Content

    To Upload from Dropbox

    Select Dropbox to upload file

    Login to Dropbox (If you are already logged into Dropbox, it will directly take you to your account)

    Select file to upload

    To Upload from Google drive

    Select Google Drive to upload file

    Login to your email account from which you want to upload file (If you are already logged into your email account, it will directly take you to your drive)

    Select file to upload

    Please read articles for more information, Uploading Content on Issuu and .

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  • Visual Story Shelf Video Player on Document Page

    For all Basic/Free plan users, the See More section of the document page will be shown with Issuus Visual Story Video Player that features Visual Stories created by Issuus publishers and selected by Issuus editorial team.

    help center articles

    We created this to highlight and feature Issuu Stories. Each Visual Story we feature drives Issuu readers back to the publication that it was made from! If you would like to learn how to create Issuu Visual Stories visit our .

    If you are making Visual Stories and would like to get featured in the See More Visual Story video player email tag @issuu in your Instagram story for us to see and well reach out if we want you featured!

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  • If you are interested in a form of refund for our service, Issuu is currently observing -- but is not obligated to honor -- refund requests up to 30 days after charge is made. However, if you have already disputed the charge with your bank or filed a chargeback, we will not be able to honorany refund requests related to the charge.

    As Issuu is a self-service platform, it is ultimately each individual's or company's responsibility to keep track of all paid subscriptions and cancel them if no longer in use.

    With any paid Issuu subscription, the subscription renews automatically at the end of your billing cycle, and the payment source on your account will be charged automatically. This is clearly stated when you confirm payment after adding a service to your account.

    To prevent future charges, downgrade your account to our Basic (free) plan before your next recurring payment date.

    NOTE: We do send a renewal reminder email for all annual plans 30 days prior to your renewal charge. We send this email to the primary and billing emails listed on your account.

    Deleting Your Account With a Paid Plan

    Unfortunately, deleting your account with Issuu doesnt prompt an automatic refund. If you would like a refund, please submit a refund request.

    TIP:Since we cannot guarantee a refund, we highly suggest that you do not delete your account with Issuu onceyou'vebeen charged. If we are unable to honor your refund, we would at least like your Issuu account -- that you have already paid for -- to be available to you.

    Credit

    In certain situations, you can be issued credit back to your Issuu account. The credit will be applied to future invoices, so you will not be charged. However, you will be charged during the next billing cycle after you run out of credit.

    Partial Refunds

    We may also offer partial or prorated refunds. In other words, we can refund the remaining amount from when your account was first charged, rather than a full refund. If we decide to offer a partial refund, we will gladly offer an explanation once we reply to your refund request.

    Unauthorized Charges

    If you believe you received an unauthorized charge from Issuu, please explore the possible scenarios here before reporting the charge to us.

    Downgrading Your Plan

    To downgrade to our Basic (free) plan, please see cancel subscription for more help.

    Submitting a Refund Request

    You can Submit a Request from the bottom of this article. When submitting a ticket, please fill out I have a billing question

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  • Issuu provides with a great feature of creating shareable Article Stories directly from your content and give your audience a focused and quick look about whats inside your Publication. By selecting and sharing individual Stories, you can update your social media calendar with fresh content and highlight exclusive features or articles that will grab the attention of readers.

    Stories give readers a better sense of whats inside your content beyond just the cover.

    Creating Article Stories for Content

    1. Go to Publicationsfrom Side Navigation Menu and select CREATE ARTICLE STORY icon in-front of the publication

    here

    2. Select pages for your Article Story and clickGO TO EDITOR

    3.You will be redirected to Article Story Editor

    1. Assets : The pages that you have selected will automatically populate on the left side. On the right side, you have the option to customize your headlines, bylines, featured image and more. You can add all detected segments as well as delete, split, merge or move paragraphs and images

    2.Settings : Here you can addtitle, description and category

    Adding a title, description and category will improve the discovery of your content in Search Engines (SEO). Your story will get Auto generated title which you can edit here.

    3. Preview :Here you can preview your story in mobile optimized format.You can find tips

    4. Click on SAVE or PUBLISH

    When you click on SAVE your story will appear in Article Story List under DRAFTS in Publisher Homepage.

    When you click onPUBLISH, your story will be published and you will see below screen where you can copy story link and share on different social platforms as well as you can create more Article Stories or Visual Stories.

    NOTE: When you open publication in Publication Workspace and click on CREATE and go to MOBILE tab, you will the status of your Article Stories that you have created for specific publication.

    When people read your story on a mobile device, they will see this enhanced mobile optimized version. If they read the Story on desktop, it will open your Issuu content on the first page of the Story.NOTE:If you want to create a Story from content you have listed for sale, the pages that aren't included in the preview will be blurry. To update the preview pages (visible pages of the Issuu content), go to theMONETIZEand reselect the preview spreads.

    Sharing Article Stories

    1. You can share Article Stories on different social platforms once it is published.

    2. When you go to Article Stories from Side Navigation Menu in Publisher Homepage, you can share stories by clickingSHARE icon

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  • It is important to understand that a reader has two ways to read uploaded content on Issuu.

    1. On Issuu website - www.issuu.com

    2. On your website or blog page using our embed feature

    On www.issuu.com publishers on our Basic and Starter plan will continue to have the banner ads running beside their content. In the example below the banner ad promoting Prosperworks is visible.

    Optimum

    In the example below another ad is running under the content:

    You can remove banner ads by upgrading to our Premium or Optimum plans.

    Note -Read More, Popular Now, See More will always remain on the screen, no matter what the plan is when a reader is reading content via www.issuu.com.

    When readers are on your website or blog, you can remove advertisements,Read More, Popular Now, See More by using our Full Screen Shareable Reader feature.

    Each document when uploaded is assigned a URL. Follow these instructions:

    1. Click your Publication

    2. Go to the content you want to send or embed as full screen and look for EMBED ON WEBSITE

    3. Click on get code

    4. Click on link/URL

    You can use this URL to embed in your website or blog or simply send to your readers in email or share on social media.

    This is how the content look will look like in full screen mode:

    The Full Screen Shareable Reader is available on our Starter, Premium and plans.

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  • There are two different ways to access your individual content level statistics:

    Through your Publication List

    via Account Level Statistics (Premium and Optimum users)

    Through your Publications List

    1. Go to Publicationsfrom Side Navigation Menu and select publication whose statistics you want to view

    2. Click Measureto view statistics for the specific publication

    via Account Level Statistics (Premium and Optimum users)

    Under Account Level Statistics, locate ALL PUBLICATIONS in the middle of the page. By clicking on particular content you will be able to see its statistics.

    View Article
  • Many people discover Issuu content by searching on Google, Bing or Yahoo search engines. Search engine optimization (SEO) is a way of increasing the visibility of your content in search results. This article discusses what Issuu does to improve the SEO of your content and what actions you can take as a Publisher to optimize your content for your searches.

    NOTE: Search Engine Optimization value is provided only on our paid plans Starter, Premium and Optimum. Users on Basic/Freeplan will not be on the top of search results on Issuu.

    Text Extraction

    When your content is uploaded to Issuu, we extract and expose all of the text within the content so that search engines can better understand whats inside. This means that the link to your content will be displayed more often in relevant search results.

    Relevancy

    Suggested content which is below or to the side of your content helps readers to get more exposure from search engines. It also signals search engines that both your content and its related content are relevant to each other, improving the chances of those documents ranking in search results.

    Trust

    With more than 30 million uploads, 100 million monthly uniques and an enormous network of content shared and embedded across the internet, Issuu is the worlds largest digital publishing and discovery platform. All content uploaded to Issuu get an SEO boost just by being on the platform something you can not get on any other digital publishing site.

    How You Can Improve SEO

    Optimized Text

    Before you publish, make sure that the text inside your content is selected as a vector, not an image. We do not perform optical character recognition (OCR) on images, so this is crucial.

    Title and Description

    To make sure your Issuu profile display name, description and website URL are up-to-date, add detailed and specific titles and descriptions to your content. This helps tremendously with SEO. For example:

    Niseyknits Fall 2016 Knitwear Lookbook is a better title than Lookbook 16

    New for 2016!Handmade scarves, hats, mittens and baby blankets by popular Etsy seller Niseyknits is a good description because it includes specific details about whats inside the content.

    Relevant Links and Content

    Search engines look for quality content that people find valuable. They are smart enough to detect signals that show when your content is crammed with spammy, duplicate, keyword-stuffed text and links.

    In your content, only add links that would be relevant to the content and your readers. Examples include linking to your own site and social accounts, to an online shop or to an advertiser.

    Sharing and Embedding

    Be sure to link and embed your content on your site, blog and social channels. Use your website, social channels and marketing emails to encourage readers to share your latest work. This adds quality and relevancy to your content.

    Troubleshooting SEO Issues

    Not in Search Results

    If you have just uploaded your content, it can take some time before search engines index it. Additionally, while we make all public content available to crawl, search engines may choose not to index content if it does not seem relevant. To help search engines get to your content faster, follow the tips listed above, and start sharing your content right away.

    Low Search Ranking

    SEO is competitive. It is probably not realistic for your content to rank on the first page for popular terms like Beyoncor generic terms likeDogs. To help search engines evaluate the relevancy of your Issuu content, follow the tips listed above remember: the more specific your content and description, the better is the search result!.

    Outranked by issuu.com

    Issuu.com has excellent search equity, which means your content on Issuu is listed above your own website in search results. This might seem undesirable, but it is actually good after all, the important thing is getting your content in front of your audience. If you put relevant links in your content, share your work by embedding in your website and clearly showcase your profile name and URL on Issuu, it will be easy for readers to follow you outside Issuu.

    Unlisted Content Showing Up

    Unlisted documents are not shared with Google and other search engines. If you discover an unlisted/private Issuu document in search results, it is because someone has shared the link on another site or social channel. You can delete your content and re-upload with a different file name to remove it from search results, as detailed here.

    Embedded Content Not Helping Rankings

    Search engines will see the content which is inside an embedded document on issuu.com, not on your site or blog. This is because the actual content (text, articles, images) is not included in the embed code it is only hosted on Issuu.

    You can optimize the rest of your website content and metadata to signal search engines that the page is relevant to what is inside your content.

    View Article
  • You can tailor your readers' experience by applying our Issuu embed feature to your website. It gives you an opportunity to see - how your Issuu content appears on your website or blog with plenty of options to customize such as size, background color, logo and more. Embedding is a great way to engage your readers and appeal to new audience.

    NOTE: Embed feature is not available on Basic/Free plan anymore. It is available only on our paid plans - Starter, Premium and Optimum. So, users on Basic plan will not have the ability to create embeds.

    If you are on Basic/Free plan,GET EMBED CODE button is disabled.

    ShareableFull-Screen Reader

    If you are aBasicplan user, your existingEmbedswill not be working anymore fromNovember 25, 2019.This means if publications are embedded on your website, then embeds will be greyed out for readers and they will be sent toIssuu.comin order to read your publications.

    NOTE:To be able to continue using our Issuu Embed feature for your content, you will need to upgrade your account.

    See this guide to get more information aboutaccessing embed widget.

    Basic Settings

    Following customization options are available on all paid plans Starter, Premium and Optimum:

    1. Responsiveness and size

    Change the size of the embed. If you select the RESPONSIVE WIDTHbutton, the embed will be mobile friendly.

    2. Background Color

    Change the background color of your embed when it is not in full-screen mode.

    You will see a color palette extracted according to cover page of your publication.

    3. Start page

    Choose the starting page of the publication.

    4. Page Layout - Single/double page spread

    You have the ability to set the publication to be viewed as either a single or doublepage spread.

    5. Autoflip Pages

    To turn pages of your publication automatically, selectAutoflip Pages.

    NOTE:As you change different variables, your Embed Reader preview will automatically update.

    Advanced Settings

    Further customization options are available only onPremium/Optimum plans:

    1.Remove Issuu branding

    Select this option to remove "Powered by Issuu" below the embedded reader.

    2.Promote your publications

    Select this option to show your other publications as suggestions.Related publications are automatically removed from embeds and .With this setting you have the ability to suggest your last fourPublications that are uploaded.

    3. Hide share button

    If you want to prohibit sharing, you can hide share button.

    Fullscreen Settings:

    4. Background color

    You can change background color in the full-screen reader.

    5. Logo

    You have an option to add your own company logo in your embed, effectivelybringing more focus to your business.

    NOTE: Logo images are shown only in full-screen and on shareablefull-screen page.

    6. Background image

    You can also add a background image. You can either choose to have the picturestart from the top left or have it stretched out.

    NOTE: Background images are shown only in full-screen and on shareable full-screen page.

    NOTE: Images and logos must be hosted online only in .JPG or .PNG format.

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  • Once you create Visual Story, you can share it on Social Media in different ways.

    To share Visual Story:

    Copy and Share Story Link

    Share on Social Media - Facebook, Twitter, Email, Instagram

    To share on Instagram

    Click on Instagram Story

    Scan the QR code with QR Code Reader on you mobile (NOTE: You need to download QR Code Reader on your mobile in order to scan QR code of Visual Story.)

    This is how it will look on your phone

    4.Click on Open in Issuu

    5.You will see below screen

    NOTE: Pleasemake sure you are logged in to the same Issuu account in mobile app from where you have created this story on desktop.

    From here you can:

    Copy the AMP link to send in email or promote on social media

    Clicking Instagram Story -- you'll be able to send the first panel (page) to Instagram and then add the rest of your pages after

    You can Download the videos. You'll get 6 mp4 videos saved to your camera roll. From your camera roll, you can open your Instagram and upload your 6 mp4 videos to your stories per normal

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  • Once you sign up for Issuu account, you are just a few steps away from publishing your content to a large audience. Use our Drafting feature to preview and prepare your document for uploading.

    Drafting Your Content

    1. Login to your Issuu account,select theUPLOADiconorclickADD CONTENTbuttonfrom Side Navigation Menu (This will take you to the Publishing Workspace)

    2. Choose from Your Device/Dropbox/Google Drive to upload your file

    PUBLISHED

    3. Once you have selected a file, it will go through different steps of the conversion process. When your file is fully converted you can see how your content will appear in the Issuu reader

    4. Your content is now saved as a draft and will be available for editing. All drafts can be found in your DRAFTS

    NOTE:You have to combine all pages to form a single PDF before uploading to Issuu.You cannot combine pages once you have uploaded files to Issuu.

    To Upload from Dropbox

    Select Dropbox to upload file

    Login to Dropbox (If you are already logged into Dropbox, it will directly take you to your account)

    Select file to upload

    To Upload from Google drive

    Select Google Drive to upload file

    Login to your email account from which you want to upload file (If you are already logged into your email account, it will directly take you to your drive)

    Select file to upload

    Publish Your Content

    While you are waiting for your content to convert it's time to fill out information for the content:

    TITLE - a title is required for the work to be published

    DESCRIPTION - a description is optional, however adding a detailed title and description will help with SEO

    TYPE - tell us what type of content you're publishing

    BACKDATE - setting a backdate will affect the order of your content on your Publication List and on your profile page

    DETECTED LINKS - as part of the Premium and Optimum subscriptions you can enable detected links. Learn more about what type of links can be detected here

    AVAILABILITY - here you need to choose if you want to make your contentPUBLIC, so it's available everywhere on the web,UNLISTED, which means that only readers with the link can see the content, orSCHEDULE your content to be published later if you're a Premium or Optimum subscriber. If you schedule your content, until it gets published it will be accessible under SCHEDULED.

    DOWNLOADS - with a Premium or Optimum subscription you can make your content downloadable on Issuu.com and in your embeds

    ADVERTISEMENTS - all banner ads will not be shown beside your content on Issuu.com or in our apps if you're subscribed to the Premium or Optimum subscription

    Once you have finalized your selections, click PUBLISH NOW to publish and youwill see your beautiful Issuu publication! All your published contents are available in section under Publications.

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  • On your Collaborate home page, you can create and edit titles and find all tasks that you need regarding features and functionality.Each title can have several publications (or editions) under it.

    To get started, click the New Title button, give it a name and click Create Title.

    The top left drop-down menu in Collaborates navigation bar allows you to switch between different titles (including the ones you own or are invited to collaborate on).

    Create a publication

    Once you have created a title, you can add publications toit by clicking the New Publication button.

    Heres what to do when creating a publication:

    Give it a Name.

    Set a Deadline. The deadline will be the default deadline for all articles, ads and layout in that publication.

    Choose a Layout. The layout can be single pages (such as a stack of papers stapled together) or facing pages(like you see in a typical magazine, bound at the spine and featuring two-page spreads).

    Choose if you want to use a previous publication as a publication template. This will copy the existing flatplan including articles and ads, but not the content. At this time, Collaborate is unable to store custom templates.

    Finish by clicking Create Publication.

    You can access all your publications created for a specific title in the top-level navigation.

    View Article
  • While preparing documents for upload, here are some guidelines to avoid conversion problems and to ensure that your file is correctly formatted for upload.

    Basic Document Requirements

    Document Size (Content Upload Limit)

    There is no limit on the number of documents you can upload to your Issuu account as long as the content is set to Public. However, if you want to set your content to Unlisted, every Issuu plan comes with a limited number of free Unlisteddocuments. Once you reach that limit, you can subscribe to one of our Unlistedcontent packages.

    Please see article for more information: Reaching the Unlisted Content Limit.

    However, there is a limit on the size of the document per upload for both Public and Unlisted content and the document size depends on the plan you choose.

    Free, Starter and legacy Pro Plans: 500 pages per upload, up to 100MB in size

    Legacy Plus Plan: 500 pages per upload, up to 250MB in size

    Premium and Optimum Plans: 5000 pages per upload, up to 500MB in size

    NOTE: Legacy Pro and Legacy Plus plans are no longer available for new users.

    Page Dimension

    The Issuu reading experience is responsive, and will adapt to various screen sizesfrom desktops to mobile devices. This means that you can upload a document with any page dimensions. You can always upload your document as a draft which givesyou the opportunity to check that how your publication will appear before you publish iton Issuu.

    Single Page Spreads

    If you upload your document with single-page spreads, our system will automaticallyconvert it to 2-page spreads. If you upload your content with 2-page spreads, it willshow up on Issuu as 4 pages.

    Accepted File Format

    Our most highly recommended file format is PDF, but we understand the need forothers.Issuu supported file format include:

    Word .doc,.docx

    PowerPoint .ppt

    OpenOffice .ods,.odp

    WordPerfect .wpd

    Rich Text Format .rtf

    It is also important to take following points into consideration while preparing documents for upload:

    Make sure your document will open without problems in a desktop reader (e.g. Acrobat Reader or Preview)

    Remember that Issuuconversion system takes only the 1st 50 characters of a filename to construct the publication's URL.

    Make sure your file is not password protected

    Make sure user access is not restricted

    It should allow printing and copying.

    Image resolution can be up to 150 dpi. Higher resolutions will be scaled down to suit web usage

    If you have added links, then export the document as Interactive PDF

    NOTE: If you are using InDesign to create your content, you can download this Issuu Export Preset and add it to your presets to ensure that during the export process, your PDF is Issuu-ready. If you encounter upload problems, refer to this guide.

    Happy Uploading!

    View Article
  • 1. How do I upload my content?

    2. What is the content upload limit?

    3. How can I change my Issuu account username/Web address?

    4. How can I change my document name in the document URL?

    5.How can I delete my content?

    6. How can I change my Issuu email address and account details?

    7. Where can I update my billing information? (Payment method, Billing address, Billing email)

    8. How can I download my invoice as PDF?

    9. How can I keep a track of number of documents downloaded in Statistics?

    10. How can I remove advertisements related to my content?

    11. Where can I read my purchased content?

    12. How can I download Statistics of my content?

    13. How do I cancel my subscription?

    14. How to download content?

    15. How can I remove my personal information from a document which I have not published?

    16. How can I login to a Group account?

    17. How do I merge my pages into one document?

    18. How can I embed my own Publication?

    19.What type of Payment methods are accepted by Issuu?

    20. How do I sign up for a free trial?

    21. Can I order printed copies of Publications?

    22. What will happen to my Publications if I cancel or downgrade my subscription?

    23. What should I do if Idon'twant to wait for 14 days trial period and directlygo for a Plan that I have selected?

    24.Why my Publication is showing 4 page-spread instead of 2 page-spread?

    25. If I add links in my content through Add Links and Media feature, should I be able to see links in the downloaded version of the content?

    26. How do I sign up as a Publisher?

    27. Where can I find all Adobe Magazine Templates on Issuu?

    28. Why my Publication is showing Pending Safe Mode Revie tag?

    1.How do I upload content on Issuu?

    From your Publisher Homepage, select the UPLOADicon Pending Safe Mode Review or click ADD CONTENTbutton from Side Navigation Menu

    Click SELECT FILE TO UPLOAD or simply drag your file into the box

    Once you've selected a file, it will go through different stepsof the conversion process. When your file is fully converted you can see how your content will appear in the Issuu reader

    Please see article for more information, Drafting, Uploading and Publishing as well as Preparing Documents for Upload.

    2. What is the content upload limit?

    Currently, there is no limit on the number of documents you can upload to your Issuu account as long as the content is set to Public. However, if you want to set your content to Unlisted, every Issuu plan comes with a limited number of free Unlisted documents. Once you reach that limit, you can subscribe to one of our Unlisted content packages.

    NOTE: There is a limit on the size of each document you upload for both Public and Unlisted content.

    Document Size

    Free, Starter and legacy Pro Plans: 500 pages per document up to 100MB in size

    Legacy Plus Plan: 500 pages per document, up to 250MB in size

    Premium and Optimum Plans: 5000 pages per document, up to 500MB in size

    Please see article for more information, Preparing Documents for Upload and Reaching the Unlisted Content Limit.

    3. How can I change my Issuu account username/Web address?

    Unfortunately, at this time it is not possible to change your Issuu account username and therefore, you can not change your web address, because your username appears in the web address.

    For example - issuu.com/username

    A workaround would be to create a new account, re-upload all your publications to the new account and delete your old account.

    NOTE: When setting up new account, please make sure to use the email sign up option, as this will allow you to manually choose a new username. Any statistics associated with publications on the old account will not be transferred to the new account when you re-upload the publications.

    Please see article for more information, Changing Account Username.

    4. How can I change my document name in the document URL?

    If you want a new document URL, you have to change the file name of the content on your computer, upload the content as a new document on Issuu and then delete the old content with the old URL from your Issuu account (if you want to).

    NOTE: Deleting content will also delete statistics of the content.

    After uploading the document on Issuu, the document name, that displays in the document URL is same as the document name on your computer. Therefore, before uploading content on Issuu, make sure that the title of your content is how you would like to appear in the Issuu URL.

    5. How can I delete my content?

    Click Publications from Side Navigation Menu

    Find the content you want to delete and click the DELETE icon/button

    A dialog box will pop-up and you will be asked to confirm the document deletion.You will have to select DELETE to remove the document from your Issuu account.

    NOTE: Once the content has been deleted, it cannot be recovered. You can upload the same document again, but it will not carry the statistics of the previously uploaded version.

    6. How can I change my Issuu email address and account details?

    Login to issuu.com, hover over your profile photo in the top right-hand corner andSelect ACCOUNT SETTINGS from the dropdown menu

    Go to bottom of the page to PERSONAL INFORMATION tab and update youraccount details. To change your email address Click to set a new email

    In the pop up window, set your new email address and click on SET NEW EMAIL

    A confirmation email is now sent to your new email address

    Open the new email account in a new tab, under the same window, where you arestill logged in with your Issuu account. Click on Confirm email address button

    NOTE: After changing your email address, a confirmation email will be sent to the new email address. Click the link in the email to confirm the change. You have to be signed in to your Issuu account, while clicking the confirmation link. Otherwise, the email change will not be confirmed.

    7. Where can I update my billing information? (Payment method, Billing address, Billing email)

    Login to your issuu account, hover over your profile photo in the top right-hand corner and select ACCOUNT SETTINGS from the dropdown menu

    Under the BILLING tab, select the link for the item you would like to change

    On the overlay that appears, add your new billing information and chooseSUBMIT

    NOTE: If the overlay screen does not appear, check to make sure you don't have a pop-up blocker activated. If so, change the settings to allow pop-ups from issuu.com.

    Please see article for more information, Updating your billing information.

    8. How can I download my invoice as PDF?

    Login to your Issuu Account

    Hover over your profile photo in the top right-hand corner and select ACCOUNT SETTINGS from the dropdown menu

    Click on BILLING tab from the horizontal menu

    Click on the invoice from Your invoice history

    Click on PRINT icon and then SAVE button to download invoice as PDF

    9. How can I keep a track of number of documents downloaded in Statistics?

    Unfortunately, at this time, we do not keep track of the number of times a document has been Downloaded. However, we are happy to put this down as a feature request.

    10. How can I remove advertisements related to my content?

    It is important to understand that there are two reading experiences.

    1. Issuu website ( www.issuu.com )

    On www.issuu.com, If you are on our Basic or Starter plan, advertisements willdisplay above, below or next to your content. However, these advertisements canbe removed by upgrading to either our Premium or Optimum plan.

    NOTE: Read More, Popular Now, See More are not advertisements and will always remain on the screen, no matter what plan you are on.

    2. Your Website or Blog page using our embed feature

    When readers are directed to your Website or Blog, you can remove advertisements, Read More, Popular Now, See More by using our Full Screen Shareable Reader feature.

    Each document when uploaded is assigned a URL. Follow below instructions to customize your publication -

    Click Publications from Side Navigation Menu

    Select the content you want to share or embed as full screen

    UnderShare,selectEMBED ON WEBSITE (It will open an Embed Widget)

    Customise the content as per your desire (You can remove Powered by issuu, Show your other publications as suggestions, Hide the share button)

    Click on GET CODE

    You can use this URL to embed in your website or blog or you can simply send thisURL to readers or share on social media.

    The Full Screen Shareable Reader is available on our Starter, Premium and Optimum plans.

    11. Where can I read my purchased content?

    Once you have purchased a publication from www.issuu.com, you can read it oneither www.issuu.com or on iOS or Android mobile apps.

    Follow the instructions below to find your purchased content -

    Login to your account

    Hover over READ and click Purchases

    NOTE: In Issuu app, click on your profile picture, and under your profile, click Purchases. Make sure your Issuu app is up to date for the best experience.

    Please see article for more information, Where to Read Purchased Content.

    12. How can I download Statistics of my content?

    With a Premium or Optimum plan, you can download statistics for individual documents. Access the statistics of particular content and click the DOWNLOAD button to download lifetime statistics for the content.

    Under Basic or Starter plan, you can only access all-time statistics for all your content, and they cannot be downloaded.

    Please see article for more information, How to Download Statistics.

    13. How do I cancel my subscription?

    If you want to cancel your paid subscription, you must downgrade to our Basic (free) plan. To downgrade to Basic plan -

    Login to your Issuu account, hover over your profile photo in the top right-hand cornerand select ACCOUNT SETTINGS from the dropdown menu

    Under the SERVICES & PLANS tab, select DOWNGRADE under the Basic plandescription and then choose CONTINUE

    Follow the prompts on the next few screens to complete the downgrade process

    At the end of the process, a Cancel confirmation pop-up will be prompted as well as Cancel confirmation email will be sent for your records.

    After you have successfully downgraded, the system will give you the expiration date of your subscription, after which you will be downgraded to Basic plan. Your subscription and benefits will be available for you until your subscription expires.

    NOTE: You cannot downgrade to our Basic plan if there is an outstanding balance on your account. If you need any help with this, please contact our support team by clicking Submit a request at the bottom of the page.

    14. How to download content?

    There are two methods for downloading Issuu publications. However, not all publishers allow download of their content.

    1. While reading on Issuu, If the publisher allows download

    Click DOWNLOAD right below the publication and choose where you want to save the fileonyour computer or device.

    NOTE: If the publisher does not allow download, the DOWNLOAD button will be greyed out. Also, you can download only 25 publications in a 24-hour period.

    2. While downloading your own publications via your Publisher Homepage

    To download your own publications -

    Click Publications from Side Navigation Menu

    Click on Publication that you want to download

    Select DOWNLOAD(The file will be automatically saved on your computer or device).

    Please see article for more information, Downloading Publications.

    15. How can I remove my personal information from a document which I have not published?

    Unfortunately, due to privacy concerns, we cannot share the contact information of ourPublishers. However, some Publishers add a website address to their Publisher ProfilePage, which would help you to get in touch with them.

    Please see article for more information, Contact a Publisher.

    16. How can I login to a Group account?

    To access your group account, first you need to login to your individual account and then you can switch or toggle to your group account from the toolbar you get by hovering over the profile image.

    Please see article for more information, Groups.

    17. How do I merge my pages into one document?

    Unfortunately, your single pdf files/pages have to be together in one file before youupload it on our system. We currently do not provide the ability to create a book on theIssuu Platform.

    Here is a link that shows how to merge pages into a PDF file -

    https://www.google.com/search?q=how+to+merge+various+pdf+files+into+one+file&oq=how+to+merge+various+pdf+files+into+one+file&aqs=chrome..69i57.9444j0j7&sourceid=chrome&espv=210&es_sm=91&ie=UTF-8.

    This video might also be helpful if you're using Photoshop -

    https://www.youtube.com/watch?v=kS5aFxrIC94

    18. How can I embed my own Publication?

    Click Publicationsfrom Side Navigation Menu and select the publication you want to embed

    UnderShare,selectEMBED ON WEBSITE(It will open an Embed Widget)

    Adjust the styling options, See this guide to learn about different customisation option

    SelectGET EMBED CODE

    Add code to your website, CMS, blog or social channel

    Please see article for more information, Embedding Your Own Publication.

    19.What type of Payment methods are accepted by Issuu?

    We accept major credit and debit cards and PayPal for Payment only.

    Accepted Credit and Debit card include - Visa, MasterCard, AMEX, JCB, Discover, Diners Club

    NOTE: The billing name and address must match the credit card owner otherwise thepayment will not be processed.

    If the payment is declined, please see Payment Failure Alert for more information.

    20. How do I sign up for a free trial?

    All our paid plans (Starter, Premium and Optimum) come with a 14-day free trial period for new accounts. User can sign up for a free trial in two ways -

    1. From Pricing page

    Go to our Pricing page

    Choose the plan you would like to try out and then click on START FREETRIAL

    Once you have clicked on START FREE TRIAL, you will be asked to fill outyour account and billing details in order to create your account

    2. From https://issuu.com

    Go to https://issuu.com

    Click on BECOME A PUBLISHER

    Click on START FREE TRIAL, you will be asked to fill out your account andbilling details in order to create your account

    To create your account -

    Enter your email address and select a password,Accept the Terms of Service and click SUBMIT to continue

    Select your preferred username (which is your permanent profile URL), profilename and click CREATE MY ACCOUNT

    Fill out your billing information and click SUBMIT to complete the process

    NOTE: Your subscription will renew automatically and you will be charged thesubscription fee after the free trial expires in 14 days. If during the trial period you decide to cancel, please downgrade your account to FREE before the free trial periodends, so that it will not be charged.

    Please see article for more information, 14 Day Trial.

    21. Can I order printed copies of Publications?

    Publishers can order printed copies of their own publications. PublisherPrint-on-Demand (PPOD) is a partnership with Peecho that allows Issuu publishers to order high-quality printed copies of their publications. This printing feature is automatically available to all publishers, even if you have a free Issuu account.

    NOTE: Readers do not have the option to purchase print copies of your content.

    To order printed copies -

    Click Publications from Side Navigation Menu and select the content for which you want printed copies

    UnderShare,select ORDER PRINTED COPIES

    NOTE: If ORDER PRINT button is disabled, your publication does not meet the minimum print requirements established by our print partner.

    Please see article for more information, Ordering Printed Copies of Publications.

    3. Select the type of print, print size, colour or black & white and the number of copies

    NOTE: Each of these options will also affect the price of your printed publications.

    Add your shipping information and review the order

    Complete the payment section, then place your order

    NOTE: Print on demand service is not part of your Issuu subscription.Please visit Peechos website for more information on getting your publication ready for print.

    22. What will happen to my Publications if I cancel or downgrade my subscription?

    Your publications are still accessible online, even after your subscription expires or after you downgrade your subscription. The paid features that came with your subscription plan will not be accessible to user anymore. (Our different plans have a different limitations on the size of the document before uploading.)

    Please see article for more information, Preparing Documents for Upload.

    23. What should I do if Idon'twant to wait for 14 days trial period and directlygo for a Plan that I have selected?

    All our paid plans (Starter, Premium and Optimum), that come up with 14-day free trial period for new accounts, will automatically convert to a paid plan 13 days after the date and time you sign up (Day of sign up is Day 1).

    NOTE: When you are on trial period, you do have access to all the feature of the planthat you have selected, regardless of trial or subscription state.

    24.Why my Publication is showing 4 page-spread instead of 2 page-spread?

    On the main issuu website, the default view for all publications is the 2-page spread.Please upload your content with single-page spreads. Our system will automatically convert them to 2-page spreads. If you upload your content with2-page spreads, they will show up on Issuu as 4 pages.

    25. If I add links in my content through Add Links and Media feature, should I be able to see links in the downloaded version of the content?

    No, those links will not appear in the downloaded version of the content becauseIssuu doesn't modify the original file.

    26. How do I sign up as a Publisher?

    To sign up as a Publisher, please visit Creating an Issuu Account. You can either sign up on Issuu for free or sign up for one of our paid plans to access exclusive features like the ability to sell your content, share your work in a full-screen reader, page-level statistics and more.

    New user can sign up for 14-day free trial, so that you can try one of our paid plans for free and see if it works best for you.

    27. Where can I find all Adobe Magazine Templates on Issuu?

    Please follow below link to see all Adobe Magazine Templates that are available on Issuu: https://blog.issuu.com/magazine-and-catalogue-templates/

    NOTE: TheseMagazine & Catalogue Templates are for Brands, Bloggers and Creators of All Kinds.

    28. Why my Publications is showing Pending Safe Mode Review tag?

    We have instituted a more stringent flagging system in order to more robustly prevent explicit publications from showing up in the general stream.

    This means that all newly uploaded or re-uploaded publications have to be reviewed by our moderators, before showing up on profiles and in streams. The process will take5 minutestofew hours. Unfortunately, the Publication review time is not in our control.

    Once your publications are reviewed, the Pending Safe Mode Review tag will get removed and your publication will show up in profiles and streams.

    Please see article to learn more about .

    View Article
  • It takes time to build an audience for your work, sodon'tget discouraged!

    There are several ways to increase your presence on Issuu and attract readers who will pay for your content.

    Here are some tips to help drive more sales:

    Run through our promotion checklist to make sure you are following the best practices to optimize your Issuu presence, drive people to your for-sale Issuu content, and promoting your publication on social

    What content does your audience respond to and enjoy reading? Look at your page-level statistics to inform your editorial planning

    Use GIFs, Stories and Issuu Facebook App - watch our webinar explaining how to share your content across social media using these social tools

    Try advertising your content on popular platforms. You can target audience on Facebook, Instagram, Twitter, even on Issuu

    Our customer success team would be happy to review your publication and marketing plan and share best practices in depth. Email us at [email protected].

    View Article
  • Edit Story

    1. Go to ARTICLE STORIESfrom Side Navigation Menu on Publisher Homepage and go to the story that you would like to edit

    If you want to edit Published story, go to PUBLISHED section

    If you want to edit Draft story, go to DRAFTS section

    2. ClickOPEN IN EDITOR, this will open Article Story editor where you can edit story

    Delete Story

    1. Go to ARTICLE STORIESfrom Side Navigation Menu on Publisher Homepage and go to the story that you would like to delete

    If you want to delete Published story, go to PUBLISHED section

    If you want to delete Draft story, go to DRAFTS section

    2. Click on "..." and then click DELETE

    View Article
  • Copyright is the right of an author of a creative work to prevent others from using that work, including copying it and uploading it to Issuu without their consent.

    Why was my Content Quarantined?

    Your publication has been quarantined because we were notified that the uploaded publication infringes on someones copyright.

    If youdon'town the copyrights for the publication you uploaded OR have not received permission from the rights holder to upload the publications, your publication will be taken down once we receive a report from the rights owner or their representative. You also risk being sued by the copyright owner.

    What Happens when Issuu Receives a Copyright Infringement Notice?

    Issuu is required by law to take down the publication once we have been notified of the copyright infringement (see Digital Millennium Copyright Act ).

    If you persist in uploading unauthorized content, we will, pursuant to our Repeat infringer policy, ban you from using issuu.

    What do I do next?

    1. If you believe your content has been taken down in error, so please inform us. In order to comply with the DMCA, your counter-notification must include items a)-d) of our counter-notification guidelines below:

    If you elect to send us a counter notice, to be effective it must be a written communication that includes the following (please consult your legal counsel or see 17 U.S.C. Section 512(g)(3) to confirm these requirements):

    a) A physical or electronic signature of the user.

    b) Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled.

    c) A statement under penalty of perjury that the subscriber has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.

    d) The users name, address, and telephone number, and a statement that the user consents to the jurisdiction of Federal District Court for the judicial district in which the address is located, or if the subscribers address is outside of the United States, for any judicial district in which issuu may be found, and that the subscriber will accept service of process from the person who provided notification under subsection (c)(1)(C) or an agent of such person.

    Please note that under Section 512(f) of the Copyright Act, any person who knowingly materially misrepresents that material or activity was removed or disabled by mistake or misidentification may be subject to liability.

    2. If you would like to delete your quarantined publication, please follow the instructions in this help article - Deleting Publications

    For more information about issuu's policies, please read our Terms of Service.

    View Article
  • The email address registered on your account is used for verification purposes, important updates and restoring account access. It is important to keep this up to date you can change your email address or account details in Account Settings. Your Issuu username cannot be changed without deleting your account and creating a new one.

    NOTE: You can use one email address per one Issuu account. It is not possible to use the same email address for more accounts.

    To change your email address and other account details

    1) Log in to issuu.com, hover over your profile photo in the top right-hand corner and select ACCOUNT SETTINGSfrom the dropdown menu.

    Changing Account Username

    2) Go at the bottom of this page to PERSONAL INFORMATIONtab and update your account details. To change your email address Click to set a new email.

    3) In the pop up window set your new email address and click on SET NEW EMAIL.

    4) A confirmation email is now sent to your new email address.

    NOTE: Open the email in a new tab under the same window where you are still logged in your Issuu account.

    Click on the Confirm email addressbutton.

    NOTE: If changing your email address, a confirmation email will be sent to the new email address. Click the link in the email to confirm the change. You have to be signed into your Issuu account while clicking the confirmation link. Otherwise, the email change will not be confirmed.

    To change your Username

    Unfortunately, you cannot change your issuu account username without deleting your account and signing up for a new one. Please see for more details on this topic.

    View Article
  • Editing Links

    If you want to change the link you have created, you can easily do this in the Link Editor.

    Go to Publications from Side Navigation Menu

    Select the publication for which you want to edit link and you will be directed to Publishing Workspace

    Under Enhance, clickADD LINKS AND VIDEO

    When LINK EDITOR opens, select the page that contains the link you want toedit

    Click the box which indicates the link and click EDIT LINK

    New pop-up window will open, select the type of the link and insert the new link

    Click DONE andSAVE

    Workspace

    Deleting Links

    Go to Publications from Side Navigation Menu

    Select the publication for which you want to edit link and you will be directed to Publishing

    UnderEnhance,select ADD LINKS AND VIDEO

    When LINK EDITOR opens, select the page that contains the link you want todelete

    Click the box which indicates the link and click DELETE andSAVE

    View Article
  • Issuu is a digital discovery and publishing platform that enables anyone from independent creators to global brands to Distribute, Measure and Monetize their digital content.

    We offer the best digital reading experience possible, as well as provide you with the platform and tools to instantly Upload, Share and Sell content online.

    Our platform is optimized to easily upload and distribute content that you have already created, whether its a PDF, Word document, Powerpoint or any other format.

    Issuu-supported file format:

    Word .doc,.docx

    PowerPoint .ppt

    OpenOffice .ods,.odp

    WordPerfect .wpd

    Rich Text Format .rtf

    For more information, please see Preparing Documents for Upload.

    Can I create content directly on Issuu?

    Issuu offers features to assist the collaboration within your team. These features allow team members to design the layout and gather assets for your content, however you will still need an InDesign plug-in to use this feature (which is only available in our Optimum plan ).

    How do I sign up as Publisher?

    To sign up for a publisher plan, please visit Creating an Issuu Account. You can either sign up to publish on Issuu for free or sign up for one of our paid plans to access exclusive features like the ability to sell your content, share your work in a full-screen reader, page-level statistics and more.

    There's currently a 14-day free trial running for new subscribers (new Issuu sign-ups for which credit card is required), so you can try one of our paid plans for free to see which works best for you.

    What Pricing Plans are available?

    To learn more about our different pricing plans, please see our Pricing Plan Details for more information.

    Issuu Publisher Toolkit

    Please follow our Issuu Publisher Toolkit to learn more about using Issuu's tools and features.

    Design Tools and Templates

    Please follow our Content Templates for Brands, Bloggers and Creators to elevate your content to professional designer level.

    View Article
  • Navigation Change for Desktop

    We are proud to provide you with our New Side Navigation for Publisher tool from 17 January, 2019. There is no functionality change to the Publisher tool. The change is in the Navigation Menuwhich was Horizontal earlier, now it is Vertical.

    We hope that the New Side Navigation helps ease your daily tasks!

    Here how it looks - TheNew Side Navigation for Publisher Tool

    As shown in the above image, theNavigation Menu is now Vertical on the left side of the page which includesADD CONTENT,Publisher Home, Publications, Statistics, Sales, Collaborate, Facebook App. You will also see your Issuu Profile Picture on top of the SideNavigation Menuwith your current plan and a link to Upgrade your subscription.

    ADD CONTENT -

    We have added a newADD CONTENTbutton on the SideNavigation Menu which will navigateto thePublishing Workspace.

    Publisher Home -

    DASHBOARD from the Previous HorizontalNavigation Menuis now called asPublisher Home.

    Publications -

    PUBLICATION LIST from the Previous HorizontalNavigation Menu is now called asPublications.It will show all your Publications which are under DRAFTS, PUBLISHED and SCHEDULED as earlier with theBULK UPLOAD button on the right side of the page.

    Statistics -

    There is no change in Statistics.

    Sales -

    SELLfrom the Previous HorizontalNavigation Menuis now called as Sales. In Sales drop-down, it will show -

    Overview

    Subscription

    Payment Settings

    Sales - Overview

    Sales - Subscription will show OVERVIEW, SETTINGS, HISTORY, LINKS as earlier

    Sales - Payment Settings

    Collaborate -

    There is no change inCollaborateexcept that it will now open in a New Tab.

    Facebook App -

    There is no Change inFacebook App.

    Changes in Header

    We have changed Upload iconin header.

    We have removed drop-down menu for PUBLISH button in the header. Now, PUBLISH button will redirect to Publisher Home when clicked.However, there is no change in FEATURES and READ buttons in the header.

    Navigation Change for Mobile Device

    The similar navigation change will also appear on both iOS as well as Android Device.

    Here how it looks - TheNew Side Navigation for Mobile Device

    Sales on Mobile Device

    Sales - Overview

    Sales - Subscription

    Sales - Payment Settings

    NOTE: We will update all our Help Center articles as early as possible with this New Side Navigation change. In the meanwhile you can refer to this article for Navigation on both Desktop as well as Mobile Device.

    View Article
  • Embedding Content - a Paid Feature

    Embed feature is not available on Basic/Free plan anymore. It is available only on our paid plans - Starter, Premium and Optimum. So, users on Basic plan will not have the ability to create embeds.

    If you are aBasicplan user, your existingEmbedswill not be working anymore fromNovember 25, 2019.This means if publications are embedded on your website, then embeds will be greyed out for readers and they will be sent toIssuu.comin order to read your publications.

    this guide

    NOTE:To be able to continue using our Issuu Embed feature for your content, you will need to upgrade your account.

    Dummy Embed Editor

    Want to Try Embedding Feature Before Uploading Publication on Issuu?

    We have come up with new Dummy Embed Editor where, you can try our Embed feature before uploading publications on Issuu to see how it works.

    Please follow below steps to access Dummy Embed Editor:

    ClickAdd Content from Publisher Homepageor

    You will be redirected to Publishing Workspace

    Under Share, selectEMBED ON WEBSITE

    It will open a Dummy Embed Editor where you can try customising a dummy publication

    TIP: As you change different variables, dummy Embed Reader preview will automatically update.

    See to learn more about different customization options.

    Everybody can try DummyEmbed Editor but only users who are on our paid plans - Starter, Premium and Optimum can get the embed code.

    If you are on Basic/Free plan,GET EMBED CODE button is disabled.

    View Article
  • Changes to all Basic Plan Users for Existing Embeds

    If you are aBasic plan user, your existingEmbedswill not be working anymore fromNovember 25, 2019.This means if publications are embedded on your website, then embeds will be greyed out for readers and they will be sent to Issuu.com in order to read your publications.

    upgrade your account

    NOTE:To be able to continue using our Issuu Embed feature for your content, you will need to.

    View Article
  • Over the years, there have been several ways to specify the URL of a publication on Issuu. Some of these URL parameters were only supported by the Issuu reader before we switched to a purely HTML5-based version. This article outlines which URL parameters are no longer supported and which are supported as a legacy migration path.

    Legacy URL Parameters Supported

    mode

    This parameter was used to control how the Issuu reader was presented. With thenew HTML5 reader,all of these modes will now display the Shareable Full-ScreenReader.

    Embed

    window

    a_p

    viewMode

    To present the reader using spreads, doublePage or magazine is used (this is the default).

    To present the reader showing single pages at that time, use singlePage or presentation.

    To set the Shareable Full-Screen Readers background color using a hex triplet, backgroundColor is used.

    To set a positive integer starting page, use pageNumber.

    NOTE: You can also specify the page number at the end of the URL before any parameters. For example, add "/3" to start from page 3.

    A sample URL with these options can be seen here.

    Legacy URL Parameters No Longer Supported

    The parameters below were specific to Issuus Adobe Flash reader or were used very rarely, and therefore are no longer supported.

    mode

    Any mode-parameters which are not part of the supported list above will no longerhave an effect.

    layout

    Used to link to an Adobe Flash SWF file with custom skinning (a Flash-only feature).

    showFlipBtn

    Used to control display of page flip arrows.

    autoFlip

    Used to enable auto-page-flip.

    autoFlipTime

    Used to control auto-page-flip intervals.

    Accessing the Legacy URL Parameters

    You must be on a paid Issuu plan to use the legacy URL parameters. This is because they are only functional with the Shareable Full-Screen Reader, which is a paid feature. If you are not a paying publisher, the URL will go to the default reading experience on issuu.com regardless of any URL parameters.

    View Article
  • An embedded publication is a version of your Issuu publication that is added to your website, CMS, blog or social channels to make it easier for both current and new readers to find you.

    Publishers have more customization options when setting up embeds for their website, CMS, blog or social channels.

    As a publisher, embedding publication allows you to determine the size, appearance and sharing capabilities of your content, giving you a control over how your work is displayed to readers.

    NOTE: Embed feature is not available on Basic/Free plan anymore. It is available only on our paid plans - Starter, Premium and Optimum. So, users on Basic plan will not have the ability to create embeds.

    If you are on Basic/Free plan,GET EMBED CODE button is disabled.

    this guide If you are aBasicplan user, your existingEmbedswill not be working anymore fromNovember 25, 2019.This means if publications are embedded on your website, then embeds will be greyed out for readers and they will be sent toIssuu.comin order to read your publications.

    NOTE:To be able to continue using our Issuu Embed feature for your content, you will need to upgrade your account.

    To Embed Publication from Your Publisher Homepage

    Go to Publications from side Navigation Menu and select the publication you want to embed

    Under Share, select EMBED ON WEBSITE and it will open an embed widget

    Adjust the styling options (See this guide to learn more about different customization options)

    TIP: As you change different variables, your Embed Reader preview will automatically update.

    Click GET EMBED CODE

    NOTE: You can not save old custom embed style anymore. So whenever you want to edit your embed, you need to create a NEW custom embed style.

    Add embed code to your website, CMS, blog or social channel

    NOTE: If your Publication is under Draft, then you will not be able to get Embed Code until you publish your content.

    NOTE: We do not offer licensing, hosting or downloading of our software on any servers other than our own.

    View Article
  • Signing/Login to Issuu Android App

    To signing up on Issuu Android app:

    Click SIGN UP button

    Create username, add your email address and password, accept the Terms of Serviceand click DONE

    You can also login to Issuu account using your existing social accounts such as Google+,Facebook.

    3. Once you create an account, you will receive a verification email to your Issuu account emailId, click on VERIFY EMAIL to start using Issuu Android App

    View Article
  • We want to help content creators understand what they are potentially purchasing at the start of the 14 day trial. So we have written in several areas on our website on how our billing process works to avoid claims of unauthorized charges.

    1. During the sign up process, when you're asked to input your credit card, we disclose why we request this information as well as state that you will be charged annually.

    Section 3B

    2. After signing up, we send an introduction email also stating when you will be charged.

    3. On the invoice that is sent to the email used immediately after the trial is created:

    4. Under the Billing section of your platform:

    5. We provide a countdown on the publisher homepage:

    6. As well as on the services page of your platform:

    7. Our Help Center Articles: 14 Day Trial Help Center Article & Refund Requests Article

    8. Terms of Services, Fees and Payment,

    View Article
  • Optimizing your PDF for web before you publish it to Issuu will ensure the highest possible image quality and the most error free rendering of vector objects in other words, the best presentation for your readers. Please take following points into consideration when preparing your content for exporting:

    Image PPI (pixels per inch) should be 150, both for color and grayscale images

    Complex vector objects must be simplified or flattened (as bitmap)

    InDesign effects such as drop-shadows, glow, special strokes, or transparency may not be fully supported

    Adding hyperlinks

    There are two ways of adding hyperlinks to your content:

    The easiest way is to use the Issuu Link Editor after you have published your content. Please see the help articles under Adding Links to my publication, for tips on how to use our Link Editor tool.

    You can also add hyperlinks using your favourite creation software (InDesign, QuarkExpress, etc), by including them directly in the working file

    InDesign export settings

    Below are the suggested guidelines depending on your content and InDesign version:

    If you are using InDesign to create your content, you can download Issuu Export Preset and add it to your presets, to ensure during the export process, your PDF is Issuu-ready, or follow the steps below if you would like to set up the preset yourself.

    Select File > Adobe PDF Presets > Define

    Select New... and set Preset Name to Issuu Export Preset andCompatibility: Acrobat 6 (PDF 1.5)

    General settings

    Optimize for Fast Web View: Enabled

    Create Tagged PDF: Enabled

    Export Layers: Visible layers

    Include Hyperlinks: Enabled

    this

    Compression settings

    Set Color, Grayscale and Monochrome images to Bicubic Downsampling to 150 pixels per inch for images over 150 pixels per inch.

    Compress Text and Line Art: Enabled

    Save your new Issuu Export Preset and use it to save content as PDF

    Publish to Issuu (You can select your content as Unlisted and publish if you are notready to publish)

    Troubleshooting

    To manage pages and spreads, read article from InDesign.

    View Article
  • After reviewing your publication, you can publish your publication on issuu, the worlds leading platform for digital distribution.

    Heres how to publish your publication on issuu:

    Click on Publish in the top navigation menu

    Add the title of your publication, a short description and the original publishing date of the document.

    Under Access, you can choose to make your document public or keep it unlisted.To read more about Unlisted Publications, please see Unlisted Publications - What are they and how do I get them?

    Choose whether to make your publication available for downloading. You can read more about how that works here: Enabling downloads for your readers

    Making changes

    If you have to make changes to a publication, such as updating the layout or an articles content, you can update the issuu file by clicking Republish a New PDF to issuu.

    Heres a tip: When choosing this option, your publication will by default be uploaded to the issuu account of the team owner. See the section below for how to change this.

    Publishing to a different issuu account

    Heres how to publish to a different account than the team owners on issuu:

    Log into that account from issuu.com and copy the API key + secret from the API tab in Account Settings.

    Click the Edit Keys button at the top of the Publish screen, and paste the API key into the pop-up that appears.

    Click Set to save the changes.

    View Article
  • As you are buying directly from publisher, you should contact publisher for refund. The publishers contact information will be listed in your email purchase confirmation, as well as on your purchases page.

    If youdon'thear back from the publisher, contact us at [email protected].

    View Article
  • Your profile picture is used as the icon for your account to represent you or your company. It is also displayed in various other places next to your name, such as in the issuu reading experience.

    To upload a new profile picture or replace the current one, follow the steps below.

    Upload Profile Picture

    1. Hover over the current profile icon in the upper right-hand corner of the screen.

    2. Navigate to ACCOUNT SETTINGS

    3.Click on your profile picture (or placeholder) to upload a new profile picture and select a file from your drive.

    For best results, please upload your profile image in this format:

    Type: JPEG

    Quality setting: 80

    Size: 2048 X 2048 pixels

    Colorspace: RGB

    NOTE: Profile pictures are displayed in a round format for personal accounts and a square format for business accounts.

    View Article
  • We provide a better way to track your readers in the form of Statistics.

    As a publisher on Issuu you can find your statistics at issuu.com/statistics. All statistics on Issuu are updated daily at midnight UTC for all customers.

    You can learn more about how we count reads, impressions, average reading time and other data in our article How Issuu Tracks Statistics.

    Statistics under our Plans

    Free/Basic and Starter plan

    Access to only lifetime (all time) statistics

    Premium and Optimum plan

    Access to page and content-level statistics

    Download content-level statistics

    Get information about - your most popular content, most read pages, most

    Clicked links, where your readers come from and what devices they use toread your content

    View Article
  • On account level statistics, you can see a list of all your published content and access their statistics. You can also set a date range to view statistics of your contents for a selected time period. This feature is only available for Premium or Optimum plan.

    Please read article for more information: Statistics for Specific Data Range

    Tracking Statistics on Issuu

    Depending on the date range, you can see your top three documents over the selected period of time with Publication Performance.

    What follows is the Best in Class section and All Publications statistics. Again, the data reflects the time period you selected above in the Date Range bar.

    The latest section From Who to Where and Readers Around the World reflects what devices your readers are using to read your content on Issuu and from where they access the content - whether from issuu.com or from embeds (this also includes the Shareable Full-Screen Reader).

    Please read article for more information:

    View Article
  • Where Can Readers See My Article Stories

    On Web

    1. On the document page the Stories are listed under WHAT'S INSIDE, so your readers get better understanding of what to expect when they open your content:

    2. On your profile page, the readers can see the list of all your content including the Stories. If they check the box Show Stories Inside, they will be able to see the Stories you created:

    In iOS and Android App

    Click on your Avatar (Profile picture)and view your profile then go toPublisher Stories

    Here your will get all Article Stories that you have created

    Where Can I See Stories Statistics

    Currently, you can see stories statistics only in the iOS app.

    Follow these steps:1. Click on your Avatar (Profile Picture) and go to Publication List2. Open publication for which you want to see Story Statistics3. Youll findStory listbutton(above the graphs)4. Go to Story list5. Select story for which you want to see statistics6. You are on story statistics page

    View Article
  • Visual Stories on Issuu - The Newest Way to Tell Your Story

    Visual Stories letyou combine visual elements with concise text in an effective manner.Content is more effective when presented in the form of a good story and story becomes more engaging when enhanced with visuals.

    Everyone has a Story to tell and nowIssuu provides a great way of creating Visual Stories usingAMP Stories to transform one piece of content into mobile stories and multimedia formats, to share across all major Social Media Platforms in our following Story Styles:

    Voice: Fast paced.Strong quotes are the hero. Make use of image takeovers and dynamic text animations to create a strong impact.

    Inspire:Get ready to inspire with big images and visual breathing space. Tell your story, where Editorial meets Interactive for an engaging experience.

    Engage :Bring your brand to life and engage new audiences across ad platforms with a style tailored to fit AMP and Facebook ad guidelines.

    Issuu Styles are templates that reflect your brand needs.

    Ready to create your Story on Mobile App?

    Please see article for more information about AMP Stories.

    NOTE: To create a Visual Story, download the Issuu app from the Apple Store and login to your Issuu account. If you already have an app installed on your mobile, you just need to update your Issuu App in order to create Visual Stories. You will need to have Documents or Article Stories already created to be able to use the Issuu App to create Visual Stories.

    You can download IssuuiOSApp from here.

    This article explains how to create and share Visual Story on Issuu iOS App.

    Creating and Sharing Visual Story

    Once you login to your Issuu app,you will be on Issuu home page where you will see the purple band at the top of the content discovery page.

    1. Click Create a Visual Story

    Visual Stories on Desktop.

    2. Select Assets (here, you can choose from your Stories or Publications)for creating Visual Story

    2.1 Choose from your Stories:

    Select Storyfor which you want to create Visual Story

    2.2Choose from your Publications:

    Select Publication for which you want to create Visual Story

    Select Pages NOTE:You can select maximum 10Pages.

    Click Next

    3. Select Story Style and clickEDITto edit your Visual Story

    4. To edit text, click on the text box and select text style

    5. To add images of your choice, click+ icon and to edit images clickX icon (You can choose and upload images from your phone.)

    NOTE: To upload images from your mobile device, you need to allow Issuu App to access photos from device. Please follow below steps to allow Issuu App to access photos from your device:

    Go to Phone Settings

    Select Issuu App

    Click Photos

    Select Read and Write access

    You can also adjust selected images by Repositioning and Zoom in/zoom out.

    For Repositioning of images - You need to hold on the image and move it to the position wherever you want on the page(panel).

    For Zoom in/zoom out - You need use your two fingers to zoom out and zoom in of image to get broader view and closer look of your image respectively.

    6. Once you are done with editing, you can preview your Visual Story before publishing by clickingPreview/Eye icon

    7. ClickSHARE and then clickPUBLISH

    (Once you clickPUBLISH, you will see below screen)

    1. VIEW LIVE

    When you clickVIEW LIVE,you will be able to go through all the panels of your Visual Story on amp.issuu.com

    When you tap on the last panel, you will see more sharing options as well as the ability to view the article that is associated with the story when you click on the large image under the sharing options

    Clicking onREAD MORE STORIES ON ISSUUwill take you to issuu.com

    2. GET LINK

    When you click GET LINK, a Visual Story link will get copied which you can share

    3.Instagram Story

    You can sharefull Visual Storyvideo on Instagram

    4. Save All Videos

    It will save your Visual Story in many different videos on your mobile device

    As Visual Story is a set of videos, when you clickSave all Videos, you will see many videos saved for one Visual Story on your mobile device in PHOTOSunder VIDEOS

    NOTE: When you share Visual Story on different Social Media Platforms, only the first page of Visual Story is included in the video.If you want to share all videos, you need to Save them to your device and then share from File Manger/Photos App.

    5.More

    If you click More, you will get more social media options to share your full Visual Story video

    To See all Visual Stories that are created on Issuu App

    1.Click Me Icon

    2. Click Visual Stories

    Here, you will see all Visual Stories that you have created.When you click on Visual Story, you can view your story

    You can also create Visual Stories by clicking Create a Visual Story

    To share Visual Story, click SHARE under Visual Story

    NOTE: You need to turn on Notifications to receive updateson Issuu app. Please follow below steps to turn on Notifications for Issuu App:

    Go to Phone Settings

    Select Notifications

    Select Issuu App

    Turn on Notifications

    To See all Visual Stories on Desktop/Web that are created from Issuu App

    Once you login to your Issuu account on desktop, you will see Visual Stories list in Publisher Tools Navigation

    ClickVisual Stories

    You will see all Visual Stories that you have created from Issuu iOS App

    NOTE: Currently, Visual Stories created fromIssuu App (iOS/Andorid) are not Editable on Desktop but you can SHARE and DELETE them.

    4. When you click on "...", you will see below pop-up

    Click VIEW LIVE to View your story

    Click DELETE to delete your story

    Click Share icon to share your story

    All Stories are Web-enabled and SEO Optimized. Your AMP story can be included in mails or linked to your site.

    Please see article for more information,

    NOTE: Issuu will not be responsible to take down Visual Stories which are Copyright Violatedthat areshared across various Social Media Platforms. You need to contact respective Social Media Site for removal of content(Visual Story).

    View Article
  • Visual Stories on Issuu - The Newest Way to Tell Your Story

    Visual Stories letyou combine visual elements with concise text in an effective manner.Content is more effective when presented in the form of a good story and story becomes more engaging when enhanced with visuals.

    Everyone has a Story to tell and nowIssuu provides a great way of creating Visual Stories usingAMP Stories to transform one piece of content into mobile stories and multimedia formats, to share across all major Social Media Platforms in our following Story Styles:

    Voice: Fast paced.Strong quotes are the hero. Make use of image takeovers and dynamic text animations to create a strong impact.

    Inspire :Get ready to inspire with big images and visual breathing space. Tell your story, where Editorial meets Interactive for an engaging experience.

    Engage :Bring your brand to life and engage new audiences across ad platforms with a style tailored to fit AMP and Facebook ad guidelines.

    Issuu Styles are templates that reflect your brand needs.

    Ready to create your Story on Mobile App?

    Please see article for more information about AMP Stories.

    NOTE: To create a Visual Story, download the Issuu app from Google Play Store and login to your Issuu account. If you already have an app installed on your mobile, you just need to update your Issuu App in order to create Visual Stories. You will need to have documents or Article Stories already created to be able to use the Issuu App to create Visual.

    You can download IssuuAndroidApp from here.

    This article explains how to create and share Visual Story on Issuu Android App.

    Creating and Sharing Visual Story

    Once you login to your Issuu app,you will be on Issuu home page where you will see the purple band at the top of the content discovery page.

    1. Click Create a Visual Story

    Visual Stories on Desktop.

    2. Select Assets (here, you can choose from your Stories or Publications)for creating Visual Story

    2.1 Choose from your Stories:

    Select Storyfor which you want to create Visual Story

    2.2Choose from your Publications:

    Select Publication for which you want to create Visual Story

    Select Pages NOTE:You can select maximum 10Pages.

    Click Next

    3.Select Story Style:Voice orInspire (To preview your Story Style, Click on Voice/Inspire Style) and to edit your Visual Story clickSELECT

    4. To edit text, click on the text box and select text style

    5. To add images of your choice, click+ icon and to edit images clickX icon (You can choose and upload images from your phone.)

    You can also adjust selected images byRepositioning and Zoom in/zoom out.

    For Repositioning of images- You need to hold on the image and move it to the position wherever you want on the page(panel).

    For Zoom in/zoom out- You need use your two fingers to zoom out and zoom in of image to get broader view and closer look of your image respectively.

    NOTE: If you haven't allowed Issuu App to access photos, you will get below pop-up message. You need to allow Issuu App to access photos in order to upload images from your device.

    6. To preview your story, click on Eye icon and then click SHARE

    7. PUBLISH your Visual Story

    8. Once you click PUBLISH, you will see below screen

    1. VIEW LIVE

    When you clickVIEW LIVE,you will be able to go through all the panels of your Visual Story on amp.issuu.com

    When you tap on the last panel, you will see more sharing options as well as the ability to view the article that is associated with the story when you click on the large image under the sharing options

    Clicking on READ MORE STORIES ON ISSUU will take you to issuu.com

    2. GET LINK

    When you click GET LINK, a Visual Story link will get copied which you can share

    3. Save AllVideos

    It will save your Visual Story in many different videos on your mobile device

    As Visual Story is a set of videos, when you clickSave all Videos, you will see many videos saved on your mobile device for one Visual Storyin PHOTOSunder MOVIES

    NOTE:When you share Visual Story on different Social Media Platforms, only the first page of Visual Story is included in the video.If you want to share all videos, you need to Save them to your device and then share from File Manger/Photos App.

    4.More

    If you clickMore, you will get more social media options to share yourfull Visual Story video

    To See all Visual Stories that are created on Issuu App

    1.Click Me Icon

    2. Click Visual Stories

    Here, you will see all Visual Stories that you have created. When you click on Visual Story, you can view your story

    You can also create Visual Stories by clicking Create a Visual Story

    Click SELECT below Visual Story to share your Story

    NOTE: You need to turn on Notifications to receive updateson Issuu app. Please follow below steps to turn on Notifications for Issuu App:

    Go to Phone Settings

    Select Notifications

    Turn on Notifications in-front ofIssuu App

    To See all Visual Stories on Desktop/Web that are created from Issuu App

    Once you login to your Issuu account on desktop, you will see Visual Stories list in Publisher Tools Navigation

    ClickVisual Stories

    You will see all Visual Stories that you have created from Issuu Android App

    NOTE: Currently, Visual Stories created fromIssuu App (iOS/Andorid) are not Editable on Desktop but you can SHARE and DELETE them.

    4. When you click on "...",you will see below pop-up

    Click VIEW LIVE to View your story

    Click DELETE to delete your story

    Click Share icon to share your story

    All Stories are Web-enabled and SEO Optimized. Your AMP story can be included in mails or linked to your site.

    Please see article for more information,

    NOTE: Issuu will not be responsible to take down Visual Stories which are Copyright Violatedthat areshared across various Social Media Platforms. You need to contact respective Social Media Site for removal of content(Visual Story).

    View Article
  • How you price your content to sell on Issuu is totally up to you. You know your audience best, so you can survey or test different prices over time to find out what they are willing to pay and how valuable they find your content.

    Best Practices to Keep in Mind

    Single issues of digital magazines are typically priced in the $3-6 USD range

    If you are also selling a print version, the digital version is generally priced at 20-60% of the print price

    Digital magazine subscriptions are typically priced at 20-40% discount on the price of buying each issue individually and the longer the subscription term, the bigger is the discount

    A price that feels too high may keep readers from purchasing

    A price that feels too low may make readers think the content is low quality

    Also keep in mind the Issuu commission and Stripe fee

    Here is a helpful blog post about pricing from Creative Market.

    View Article
  • Pending Safe Mode Review

    We have instituted a more stringent flagging system in order to more robustly prevent explicit publications from showing up in the general stream.

    This means that all newly uploaded or re-uploaded publications have to be reviewed by our moderators, before showing up on profiles and in streams. The process will take 5 minutes to few hours. Unfortunately, the Publication review time is not in our control.

    Once your publications are reviewed, the Pending Safe Mode Review tag will get removed and your publication will show up in profiles and streams.

    Please see article to learn more about Explicit Content.

    View Article
  • You can easily remove content that you have uploaded to your Issuu account.

    NOTE: Once the content has been deleted, it cannot be recovered. You can upload the same document again, but it will not carry the statistics of the previously uploaded version.

    A cache of the deleted content may be available in search engines for some time until its index is updated. Once it is updated, search engines will remove any reference to your content.

    Deleting a Single Document

    1. Go to your Publication List

    2. Find the content you want to delete and click the DELETE icon/button

    3. A dialog box will pop-up and you will be asked to confirm the document deletion. You will have to select DELETE to remove the document from your Issuu account.

    View Article
  • When you upload your content withsingle-page spreads,our system willautomatically convert them to 2-page spreads.

    If you upload your content with2-page spreads, they will show up on Issuu as 4-page spreads.

    NOTE:On Issuu website, the default view for all publications is the 2-page spread.

    To Customize your Publication:

    You can customize your publication by using our EMBED ON WEBSITE feature.

    To convert your publication assingle-page spreads:

    1. Go to Publications from side Navigation Menu and select the publication you want to embed

    2. Under Share, select EMBED ON WEBSITE and it will open an embed widget

    3. SelectPage Layout as Single Page

    4. Click SAVE AND GET CODE

    NOTE: You can view your publications as Single Page Spread only by getting embed code and sharing publication URL. However, your original publication in Publication List remains 2-page spreads.

    View Article
  • Collaborate is the part of issuu Optimum plan, so the editor of the publication will need to sign up for the Optimum plan to use this feature. Collaborate can be used with Premium plan as well with limited access.

    Team members that are invited to an editors publications do not need the Optimum plan, but they do need a free issuu account to join the workflow in Collaborate. Anyone can create a free account on issuu.com.

    You can sign up for the Optimum plan on our Pricing page.

    View Article
  • Visual Stories on Issuu - The Newest Way to Tell Your Story

    Visual Stories letyou combine visual elements with concise text in an effective manner.Content is more effective when presented in the form of a good story and story becomes more engaging when enhanced with visuals.

    Everyone has a Story to tell and nowIssuu provides a great way of creating Visual Stories usingAMP Stories to transform one piece of content into mobile stories and multimedia formats, to share across all major Social and Media Platforms in our following Story Styles:

    Voice: Fast paced.Strong quotes are the hero. Make use of image takeovers and dynamic text animations to create a strong impact.

    Inspire :Get ready to inspire with big images and visual breathing space. Tell your story, where Editorial meets Interactive for an engaging experience.

    Engage :Bring your brand to life and engage new audiences across ad platforms with a style tailored to fit AMP and Facebook ad guidelines.

    Issuu Styles are templates that reflect your brand needs.

    Please see article for more information about AMP Stories.

    You can create Visual Stories from your Publications as well as from Article Stories that you have already created.

    Creating Visual Stories from Publications

    Click on Visual Story icon Introduction to Visual Stories Using Adobe InDesign in-front of your Publication

    2. Select Pages for creating stories and click on CREATE VISUAL STORY button

    NOTE: By default Inspire story style is selected. You will be able to change story style later.

    3. Here, you can edit your Visual Story

    1. Style - Here, you can change your Story Style

    2. Assets - Here, you can edit Assets (Images/Text) of your story

    To edit images, drag and drop the images

    NOTE: You can also add images from your computer/laptop in Visual Story by clicking on "+" icon.

    3. Settings - Here, you can edit story Title and provide story Description

    4.Preview - Here, you can Preview your story

    4. Once you are done with creating Visual Story, click CREATE STORYwhere you get an opportunity to review Story Information. Once it is reviewed, Click SHAREto share your Visual Story

    5. You can Copy Link, Share on different Social Media options listed and Download Visual Story as one full video or individual pages

    Creating Visual Stories from Article Stories

    Go to Article Stories

    Select Article Story for which you want create Visual Story

    Click on Visual Story icon

    NOTE: While creating Article Storiesat the end of the flow, you will also get an opportunity to create Visual Story.

    To See Visual Stories

    Once you login to your Issuu account on desktop/web, you will see Visual Stories list in Publisher Tools Navigation

    ClickVisual Stories

    You will see all Visual Stories that you have created from Desktop, your Issuu App (iOS/Andorid) as well as Visual Stories created using InDesign Story Extension

    If you haven't Shared/Published Visual Stories,they will appear under DRAFTS

    Editing Visual Stories on Desktop/Web

    Visual Stories created on Desktop from Article Storiesand using InDesign Extension can be editable on Desktop/Web

    NOTE: Currently, Visual Stories created fromIssuu App (iOS/Andorid) are not Editable on Desktop/Web but you can SHARE and DELETE them.

    Sharing and Deleting Visual Stories on Desktop/Web

    You can Share/Delete all Visual Stories that you have created

    Click on Share icon to share story

    When you click on "...",you will see below pop-up

    Click VIEW LIVE to View your story

    Click DELETE to delete your story

    How your Visual Story on Desktop will look like

    This is how your Visual Story on Desktop will look like:

    When you click on "..."

    If you click on Story Title - Art Mag, it will take you to the Story Article

    If you click on READ MORE STORIES ON ISSUU, it will take you toissuu.com

    NOTE: Issuu will not be responsible to take down Visual Stories which are Copyright Violatedthat areshared across various Social Media Platforms. You need to contact respective Social Media Site for removal of content(Visual Story).

    To create Visual Stories from mobile app, please see article for more information: Visual Stories for Android App and Visual Stories for iOS App and to create Visual Stories from InDesign, pleasesee article for more information:.

    View Article
  • Visual Stories Using Adobe InDesign

    Everyone has a Story to tell and now Adobe InDesign and Issuu have partnered to enable Seamless Sharing Experience from Document to Social Media Stories to maximize your content sharing and content marketing capabilities.

    New Issuu Story Cloud (a suite of story distribution and sharing solutions) and Adobe InDesign integration allows you (Publishers) toeasily format social media stories assets pulled straight from your Adobe InDesign documentsand shareacrossSocial and Media Platforms.Ready to create your Story?

    Please see article for more information about AMP Stories.

    NOTE: You need to installIssuu Visual Story Extensionwhile creating Visual Stories from Adobe InDesign. Please see article: Introduction to Visual Stories using Adobe InDesign and forInstalling Issuu Visual Story InDesign Extension, please follow article: Installing Issuu Stories InDesign Extension.

    Any InDesign user can install and use Issuu Visual Story Extension. At the end of the flow inside story plugin/extension, there is a button to navigate to your Issuu account to upload your assets where you can review, edit and share yourVisual Stories. If you do not have an account on Issuu, you will get an opportunity to create one in the same flow.

    Creating Visual Stories Using InDesign

    1. OpenDocumentinInDesign

    2. UnderWindow -> Extensions, selectIssuu - Create a Story

    Visual Stories on Desktop/Web that are Created Using Adobe InDesign

    Or Under File --> Issuu - Create a Story

    3.Select your Story Style (Issuu Styles are templates that reflect your brand needs).

    Voice: Fast paced.Strong quotes are the hero. Make use of image takeovers and dynamic text animations to create a strong impact.

    Inspire :Get ready to inspire with big images and visual breathing space. Tell your story, where Editorial meets Interactive for an engaging experience.

    Engage :Bring your brand to life and engage new audiences across ad platforms with a style tailored to fit AMP and Facebook ad guidelines.

    4. Click PREVIEWto preview your Story Style and Click SELECT THIS STYLE

    5. Select Pages and Images that you want to appear in your Visual Story andClick PREVIEW

    TIP: Include at least SIXHigh Quality Images in your Visual Story.

    6. Provide Story Title, Publication Title and Publisher Name to your Visual Story and Click EDIT AND SHARE

    7. ToEdit, Review and Share your Visual Story, you need to have an Issuu Account where you can also Save your Visual Stories

    NOTE: If you do not have an account on Issuu, you will get an opportunity to create one.

    If you go back to InDesign, you will see below screen

    NEW STORY - Click NEW STORY to create new story

    GO TO ISSUU - It will take you to your Issuu Account

    Signing up for Issuu Account at the time of creating Visual Story :

    If you already have an account on Issuu then simply click on Log In

    8. Once you login to your Issuu account, you will see below screen where you can Review, Edit and Share Visual Story

    Editing and Sharing Visual Story

    1. Style - Here, you can change your Story Style

    2. Assets - Here, you can edit Assets (Images/Text) of your story

    To edit images, drag and drop the imagesNOTE: You can also upload images from your Desktop/Laptop in Visual Story by clicking on "+" icon.

    3. Settings - Here, you can edit story Title and provide story Description

    4.Preview - Here, you can Preview your story

    5. CREATE STORY -

    ClickCREATE STORYwhere you get an opportunity to review Story Information. Once it is reviewed, Click SHAREto share your Visual Story

    You can CopyStory Link, Share on Social Media - Facebook, Twitter, Email, Instagram

    You can Download visual story as one full video or individual pages

    Click DONE andyou will get redirected to your Issuu account

    To share Story on Instagram, you need to scan QR Code using your mobile phone

    TIP: For the best results we recommend you to download Issuu App for iOS or Android.

    Please read article .

    How your Visual Story on Desktop will look like

    This is howyour Visual Story on Desktop will look like:

    All Stories are Web-enabled and SEO Optimized. Your AMP story can be included in mails or linked to your site.

    NOTE: Issuu will not be responsible to take down Visual Stories which are Copyright Violatedthat areshared across various Social Media Platforms. You need to contact respective Social Media Site for removal of content(Visual Story).

    View Article
  • You can change your billing information, such as email address, credit card and PayPal details at any time by following the method below. The email address listed as the billing email will receive the invoices for the account.

    When passing on an existing Issuu account to a new user, please remember to update the billing information to avoid unauthorized charges. As it isultimately each individual's and each company's responsibility to keep track of all paid subscriptions.

    Changing Billing Information

    To change your billing information:

    1. Log in to your issuu account, hover over your profile photo in the top right-hand corner and select "ACCOUNT SETTINGS" from the dropdown menu.

    2. Under the "BILLING" tab, select the link for the item you would like to change.

    3. On the overlay that appears, add your new billing information and choose SUBMIT.

    NOTE: If the overlay screen doesnt appear, check to make sure you don't have a pop-up blocker activated. If so, change the settings to allow for pop-ups from issuu.com.

    View Article

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