34
NPS
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itelbpo smart solutions
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About itelbpo smart solutions' Brand
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
itelbpo smart solutions NPS
itelbpo smart solutions's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether itelbpo smart solutions's customers would recommend using the product based on a scale of -100 to 100.
itelbpo smart solutions Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
itelbpo smart solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Oct 2021 0 | Oct 2021 | 0 |
Mar 2022 33 | Mar 2022 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
itelbpo smart solutions Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of itelbpo smart solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
itelbpo smart solutions Product Quality
2.5/5
itelbpo smart solutions has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock itelbpo smart solutions' overall Product Quality score rated by its users and customers.
itelbpo smart solutions Product Information
itelbpo smart solutions’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.itelbpo.com
- Company Size
- 1,001-5,000 Employees
itelbpo smart solutions Pricing
itelbpo smart solutions ROI & Value For Money
3/5
itelbpo smart solutions has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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itelbpo smart solutions Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
itelbpo smart solutions Customer Service
3/5
itelbpo smart solutions has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock itelbpo smart solutions' overall Customer Service score rated by its users and customers.
About itelbpo smart solutions's Customer Service
Address
101 S. Garland Ave #108, Orlando, FL 32801
Website
http://www.itelbpo.com
Phone Number
1-720-837-9686
itelbpo smart solutions as an Employer
2.8/5
itelbpo smart solutions has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of itelbpo smart solutions
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
itelbpo smart solutions scored a 34 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of itelbpo smart solutions would recommend the brand to a friend. ENPS measures how likely itelbpo smart solutions employees would recommend working at itelbpo smart solutions to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 17% | Promoters |
|---|---|
| 50% | Passive |
| 33% | Detractors |
