-100
NPS
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Brand Page
iTrustCapital
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About iTrustCapital's Brand
iTrustCapital is the #1 Crypto IRA software platform in America that allows clients to buy and sell cryptocurrencies with the tax advantages of their IRA.
Brand at a Glance
68%
Customer Loyalty
2/5
Product Quality
1.9/5
Pricing
2/5
Customer Service
iTrustCapital NPS
iTrustCapital's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether iTrustCapital's customers would recommend using the product based on a scale of -100 to 100.
iTrustCapital Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
iTrustCapital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
May 2022 -100 | May 2022 | -100 |
Aug 2024 -100 | Aug 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
iTrustCapital Customer Reviews
Out of the 2 iTrustCapital customer reviews 0 were positive and 2 were constructive. iTrustCapital customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
iTrustCapital Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of iTrustCapital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
iTrustCapital Product Quality
2/5
iTrustCapital has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock iTrustCapital's overall Product Quality score rated by its users and customers.
iTrustCapital Product Information
iTrustCapital’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- https://itrustcapital.com/
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
iTrustCapital Pricing
iTrustCapital ROI & Value For Money
1.9/5
iTrustCapital has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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iTrustCapital Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
iTrustCapital Customer Service
2/5
iTrustCapital has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About iTrustCapital's Customer Service
Address
100 W Broadway, Ste 3000, Irvine, CA 90802
Website
https://itrustcapital.com/
iTrustCapital's Social Links
iTrustCapital as an Employer
4.2/5
iTrustCapital has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
iTrustCapital scored a -100 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of iTrustCapital would recommend the brand to a friend. ENPS measures how likely iTrustCapital employees would recommend working at iTrustCapital to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
