-23
NPS
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Ivy Exec
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About Ivy Exec's Brand
Ivy Exec offers executives jobs, career advice, and paid consulting engagements for business leaders and subject matter experts.
Brand at a Glance
59%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
Ivy Exec NPS
Ivy Exec's Net Promoter Score (NPS) is a -23 with 33% Promoters, 11% Passives, and 56% Detractors. Net Promoter Score tracks whether Ivy Exec's customers would recommend using the product based on a scale of -100 to 100.
Ivy Exec Overall NPS
| 33% | Promoters |
|---|---|
| 11% | Passives |
| 56% | Detractors |
Ivy Exec NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Dec 2020 0 | Dec 2020 | 0 |
Jun 2021 -33 | Jun 2021 | -33 |
Mar 2022 -20 | Mar 2022 | -20 |
Jul 2022 0 | Jul 2022 | 0 |
Jan 2023 -15 | Jan 2023 | -15 |
Aug 2023 -25 | Aug 2023 | -25 |
Mar 2024 -22 | Mar 2024 | -22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ivy Exec Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Ivy Exec users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ivy Exec Product Quality
2.9/5
Ivy Exec has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Ivy Exec's overall Product Quality score rated by its users and customers.
Ivy Exec Product Information
Ivy Exec’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.ivyexec.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Consumer Services
Content
Ivy Exec Pricing
Ivy Exec ROI & Value For Money
2.9/5
Ivy Exec has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Ivy Exec Customer Satisfaction (CSAT)
Ivy Exec Customer Satisfaction (CSAT) Score
40 / 100
Ivy Exec has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ivy Exec Customer Service
2.9/5
Ivy Exec has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Ivy Exec's Customer Service
Address
49 W 38th Street Floor 12A, New York City, NY 10018
Website
http://www.ivyexec.com
Ivy Exec's Social Links
Ivy Exec as an Employer
4.3/5
Ivy Exec has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Ivy Exec scored a -23 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of Ivy Exec would recommend the brand to a friend. ENPS measures how likely Ivy Exec employees would recommend working at Ivy Exec to a friend.
Net Promoter Score
-23
NPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
61
eNPS Score
| 74% | Promoters |
|---|---|
| 13% | Passive |
| 13% | Detractors |
