0
NPS
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IVY Tech Solutions
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About IVY Tech Solutions' Brand
"Ivy Tech is a postsecondary institution that offers degree programs and training in health, technology, business and public service sectors."
Brand at a Glance
100%
Customer Loyalty
2.2/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
IVY Tech Solutions NPS
IVY Tech Solutions's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether IVY Tech Solutions's customers would recommend using the product based on a scale of -100 to 100.
IVY Tech Solutions Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
IVY Tech Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Jan 2024 0 | Jan 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IVY Tech Solutions Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of IVY Tech Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IVY Tech Solutions Product Quality
2.2/5
IVY Tech Solutions has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock IVY Tech Solutions' overall Product Quality score rated by its users and customers.
IVY Tech Solutions Product Information
IVY Tech Solutions’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.ivytech.edu/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Education
IVY Tech Solutions Pricing
IVY Tech Solutions ROI & Value For Money
1.5/5
IVY Tech Solutions has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock IVY Tech Solutions' overall ROI score rated by its users and customers.
IVY Tech Solutions Customer Satisfaction (CSAT)
IVY Tech Solutions Customer Satisfaction (CSAT) Score
50 / 100
IVY Tech Solutions has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IVY Tech Solutions Customer Service
1.5/5
IVY Tech Solutions has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock IVY Tech Solutions' overall Customer Service score rated by its users and customers.
About IVY Tech Solutions's Customer Service
Address
Valparaiso, IN
Website
http://www.ivytech.edu/
IVY Tech Solutions as an Employer
Consumer vs. Employees
IVY Tech Solutions scored a 0 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of IVY Tech Solutions would recommend the brand to a friend. ENPS measures how likely IVY Tech Solutions employees would recommend working at IVY Tech Solutions to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
