-75
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
IvyRehab
Marketing or Exec? Claim Your Free Account
About IvyRehab's Brand
IvyRehab provides management support services.
Brand at a Glance
68%
Customer Loyalty
2.3/5
Product Quality
2.7/5
Pricing
2.8/5
Customer Service
IvyRehab NPS
IvyRehab's Net Promoter Score (NPS) is a -75 with 0% Promoters, 25% Passives, and 75% Detractors. Net Promoter Score tracks whether IvyRehab's customers would recommend using the product based on a scale of -100 to 100.
IvyRehab Overall NPS
| 0% | Promoters |
|---|---|
| 25% | Passives |
| 75% | Detractors |
IvyRehab NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -100 | Jan 2024 | -100 |
May 2024 -100 | May 2024 | -100 |
Dec 2024 -66 | Dec 2024 | -66 |
Oct 2025 -75 | Oct 2025 | -75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IvyRehab Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of IvyRehab users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IvyRehab Product Quality
2.3/5
IvyRehab has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock IvyRehab's overall Product Quality score rated by its users and customers.
IvyRehab Product Information
IvyRehab’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://www.ivyrehab.com/
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
Sports & Entertainment
IvyRehab Pricing
IvyRehab ROI & Value For Money
2.7/5
IvyRehab has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock IvyRehab's overall ROI score rated by its users and customers.
IvyRehab Customer Satisfaction (CSAT)
IvyRehab Customer Satisfaction (CSAT) Score
50 / 100
IvyRehab has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IvyRehab Customer Service
2.8/5
IvyRehab has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock IvyRehab's overall Customer Service score rated by its users and customers.
About IvyRehab's Customer Service
Address
Harrison, NY 10528
Website
http://www.ivyrehab.com/
Phone Number
914-777-3737
IvyRehab as an Employer
2.4/5
IvyRehab has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
IvyRehab scored a -75 for Net Promoter Score and a -66 for Employee Net Promoter Score. NPS gauges how likely a customer of IvyRehab would recommend the brand to a friend. ENPS measures how likely IvyRehab employees would recommend working at IvyRehab to a friend.
Net Promoter Score
-75
NPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-66
eNPS Score
| 13% | Promoters |
|---|---|
| 8% | Passive |
| 79% | Detractors |
