-52
NPS
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IXL Learning
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About IXL Learning's Brand
IXL Learning is a leading educational technology company.
Brand at a Glance
46%
Customer Loyalty
1.9/5
Product Quality
1.8/5
Pricing
1.8/5
Customer Service
IXL Learning NPS
IXL Learning's Net Promoter Score (NPS) is a -52 with 20% Promoters, 8% Passives, and 72% Detractors. Net Promoter Score tracks whether IXL Learning's customers would recommend using the product based on a scale of -100 to 100.
IXL Learning Overall NPS
| 20% | Promoters |
|---|---|
| 8% | Passives |
| 72% | Detractors |
IXL Learning NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2025 -51 | Mar 2025 | -51 |
Apr 2025 -51 | Apr 2025 | -51 |
Jun 2025 -51 | Jun 2025 | -51 |
Jul 2025 -51 | Jul 2025 | -51 |
Aug 2025 -51 | Aug 2025 | -51 |
Oct 2025 -51 | Oct 2025 | -51 |
Dec 2025 -51 | Dec 2025 | -51 |
Jan 2026 -51 | Jan 2026 | -51 |
Feb 2026 -51 | Feb 2026 | -51 |
Mar 2026 -51 | Mar 2026 | -51 |
Apr 2026 -53 | Apr 2026 | -53 |
May 2026 -53 | May 2026 | -53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IXL Learning NPS by Gender
Female customers rated IXL Learning's NPS 43 points higher than Male customers.
Male
-72
IXL Learning's NPS was rated -72 by Male customers on Comparably.
12%
Promoters
4%
Passives
84%
Detractors
Female
-29
IXL Learning's NPS was rated -29 by Female customers on Comparably.
29%
Promoters
13%
Passives
58%
Detractors
IXL Learning NPS by Ethnicity
IXL Learning's NPS was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -42 | Caucasian | -42 |
Hispanic or Latino -70 | Hispanic or Latino | -70 |
African American/Black -51 | African American/Black | -51 |
Asian or Pacific Islander -62 | Asian or Pacific Islander | -62 |
Native American -25 | Native American | -25 |
Other -58 | Other | -58 |
IXL Learning NPS by Age
IXL Learning's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
IXL Learning NPS by Usage
IXL Learning's NPS was rated the highest by customers who have used IXL Learning's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -38 | Less than 1 Year | -38 |
1 to 2 Years -8 | 1 to 2 Years | -8 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
5 to 10 Years -46 | 5 to 10 Years | -46 |
Over 10 Years -82 | Over 10 Years | -82 |
IXL Learning Customer Reviews
Out of the 28 IXL Learning customer reviews 11 were positive and 17 were constructive. IXL Learning customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
IXL Learning Customer Loyalty
46%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
46% of IXL Learning users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IXL Learning Customer Loyalty Score by Gender
Female customers rated IXL Learning's Customer Loyalty score 9% higher than Male customers.
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Male
47%
Yes
Female
56%
Yes
IXL Learning Customer Loyalty Score by Ethnicity
IXL Learning's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of IXL Learning.
68
out of 100
Caucasian
46
out of 100
Hispanic or Latino
42
out of 100
African American/Black
61
out of 100
Asian or Pacific Islander
55
out of 100
Native American
40
out of 100
Other
IXL Learning Customer Loyalty Score by Age
IXL Learning's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of IXL Learning.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 44% | 18-25 | 44% |
26-30 61% | 26-30 | 61% |
31-35 70% | 31-35 | 70% |
36-40 61% | 36-40 | 61% |
41-45 63% | 41-45 | 63% |
46-50 82% | 46-50 | 82% |
51-55 85% | 51-55 | 85% |
56-60 40% | 56-60 | 40% |
66+ 31% | 66+ | 31% |
IXL Learning Customer Loyalty Score by Usage
IXL Learning's Customer Loyalty score was rated the highest by customers who have used IXL Learning's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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IXL Learning Customer Loyalty Score by Industry
IXL Learning's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Aerospace and Aviation industry customers.
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IXL Learning Product Quality
1.9/5
IXL Learning has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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IXL Learning Product Information
IXL Learning’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Education industry rated IXL Learning's product the highest. Reviewers from the Aerospace and Aviation industry rated IXL Learning the lowest at 1.5.
- Website
- http://www.ixl.com
- Company Size
- 201-500 Employees
Industry
Tech
Education
SaaS
Quick Insights into IXL Learning Product Quality
IXL Learning's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers who have used IXL Learning's products/services for Over 10 Years.
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Ranked IXL Learning Product Quality the Highest
Ranked IXL Learning Product Quality the Lowest
IXL Learning Product Quality Score by Gender
Female customers rated IXL Learning's Product Quality score 0.9 stars higher than Male customers.
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Male
1.5/5
Female
2.4/5
IXL Learning Product Quality Score by Ethnicity
IXL Learning's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of IXL Learning.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 1.8 | Hispanic or Latino | 1.8 |
African American/Black 1.7 | African American/Black | 1.7 |
Asian or Pacific Islander 1.8 | Asian or Pacific Islander | 1.8 |
Native American 2.1 | Native American | 2.1 |
Other 1.6 | Other | 1.6 |
IXL Learning Product Quality Score by Age
IXL Learning's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of IXL Learning.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 2.3 | 26-30 | 2.3 |
31-35 3 | 31-35 | 3 |
36-40 2.1 | 36-40 | 2.1 |
41-45 3.1 | 41-45 | 3.1 |
46-50 4.5 | 46-50 | 4.5 |
51-55 3.3 | 51-55 | 3.3 |
56-60 2.6 | 56-60 | 2.6 |
66+ 1.5 | 66+ | 1.5 |
IXL Learning Product Quality Score by Usage
IXL Learning's Product Quality score was rated the highest by customers who have used IXL Learning's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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IXL Learning Product Quality Score by Industry
IXL Learning's Product Quality score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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IXL Learning Pricing
IXL Learning ROI & Value For Money
1.8/5
IXL Learning has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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IXL Learning Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from IXL Learning.
Quick Insights into IXL Learning ROI
IXL Learning's ROI score was rated highest by customers ages 51-55, and rated lowest by customers from the Tech industry.
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Ranked IXL Learning ROI the Highest
Ranked IXL Learning ROI the Lowest
IXL Learning ROI Score by Gender
Female customers rated IXL Learning's ROI score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of IXL Learning.
Male
1.5/5
Female
2.3/5
IXL Learning ROI Score by Ethnicity
IXL Learning's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of IXL Learning.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.6 | African American/Black | 1.6 |
Asian or Pacific Islander 1.7 | Asian or Pacific Islander | 1.7 |
Native American 2.1 | Native American | 2.1 |
Other 1.5 | Other | 1.5 |
IXL Learning ROI Score by Age
IXL Learning's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of IXL Learning.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 2.4 | 26-30 | 2.4 |
31-35 2.6 | 31-35 | 2.6 |
36-40 1.8 | 36-40 | 1.8 |
41-45 2.8 | 41-45 | 2.8 |
46-50 3.8 | 46-50 | 3.8 |
51-55 4.1 | 51-55 | 4.1 |
56-60 2.1 | 56-60 | 2.1 |
66+ 1.5 | 66+ | 1.5 |
IXL Learning ROI Score by Usage
IXL Learning's ROI score was rated the highest by customers who have used IXL Learning's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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IXL Learning ROI Score by Industry
IXL Learning's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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IXL Learning Customer Satisfaction (CSAT)
IXL Learning Customer Satisfaction (CSAT) Score
30 / 100
IXL Learning has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
14%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
6%
Very Dissatisfied
57%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into IXL Learning Customer Satisfaction
IXL Learning's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked IXL Learning Customer Satisfaction the Highest
Ranked IXL Learning Customer Satisfaction the Lowest
IXL Learning Customer Satisfaction Score by Gender
Female customers rated IXL Learning's Customer Satisfaction score 20 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of IXL Learning.
20 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 3% | |
Very Dissatisfied | 71% |
40 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 7% | |
Very Dissatisfied | 50% |
IXL Learning Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
IXL Learning's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
19%
Satisfied
21%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
6%
Very Dissatisfied
52%
CSAT according to Hispanic or Latino
IXL Learning's Customer Satisfaction (CSAT) score was rated 20% according to Hispanic or Latino users and customers.
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20 / 100
Very Satisfied
10%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
70%
CSAT according to African American/Black
IXL Learning's Customer Satisfaction (CSAT) score was rated 21% according to African American/Black users and customers.
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21 / 100
Very Satisfied
15%
Satisfied
6%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
9%
Very Dissatisfied
67%
CSAT according to Asian or Pacific Islander
IXL Learning's Customer Satisfaction (CSAT) score was rated 30% according to Asian or Pacific Islander users and customers.
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30 / 100
Very Satisfied
19%
Satisfied
11%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
63%
CSAT according to Native American
IXL Learning's Customer Satisfaction (CSAT) score was rated 25% according to Native American users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Other
IXL Learning's Customer Satisfaction (CSAT) score was rated 23% according to Other users and customers.
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23 / 100
Very Satisfied
13%
Satisfied
10%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
68%
IXL Learning Customer Satisfaction Score by Age
IXL Learning's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of IXL Learning.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 13% | |||||||||||||||
| 26-30 | 44% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 36-40 | 60% | |||||||||||||||
| 41-45 | 70% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 51-55 | 60% | |||||||||||||||
| 56-60 | 17% | |||||||||||||||
| 66+ | 0% |
IXL Learning Customer Satisfaction Score by Usage
IXL Learning's Customer Satisfaction score was rated the highest by customers who have used IXL Learning's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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IXL Learning Customer Satisfaction Score by Industry
IXL Learning's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "IXL Learning Customer Satisfaction Score by Industry",
"text": "IXL Learning's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 21,
"stars": 0,
"csatScore": 21,
"text": "IXL Learning's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 21
},
{
"label": "Accounting",
"groupId": 495,
"score": 36,
"stars": 0,
"csatScore": 36,
"text": "IXL Learning's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 36
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 9,
"stars": 0,
"csatScore": 9,
"text": "IXL Learning's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 9
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 11,
"stars": 0,
"csatScore": 11,
"text": "IXL Learning's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 11
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 12,
"stars": 0,
"csatScore": 12,
"text": "IXL Learning's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 12
},
{
"label": "Education",
"groupId": 515,
"score": 68,
"stars": 0,
"csatScore": 68,
"text": "IXL Learning's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 68
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "IXL Learning's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}IXL Learning Customer Service
1.8/5
IXL Learning has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About IXL Learning's Customer Service
Address
777 Mariners Island Blvd., Suite 600, San Mateo, CA 94404
Website
http://www.ixl.com
Phone Number
(855) 255-7700
Quick Insights into IXL Learning Customer Service
IXL Learning's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers who have used IXL Learning's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked IXL Learning's Customer Service score.
Ranked IXL Learning Customer Service the Highest
Ranked IXL Learning Customer Service the Lowest
IXL Learning Customer Service Score by Gender
Female customers rated IXL Learning's Customer Service score 1 stars higher than Male customers.
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Male
1.5/5
Female
2.5/5
IXL Learning Customer Service Score by Ethnicity
IXL Learning's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of IXL Learning.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 1.7 | Hispanic or Latino | 1.7 |
African American/Black 1.8 | African American/Black | 1.8 |
Asian or Pacific Islander 1.7 | Asian or Pacific Islander | 1.7 |
Native American 2.2 | Native American | 2.2 |
Other 1.5 | Other | 1.5 |
IXL Learning Customer Service Score by Age
IXL Learning's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of IXL Learning.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 2.2 | 26-30 | 2.2 |
31-35 3 | 31-35 | 3 |
36-40 1.8 | 36-40 | 1.8 |
41-45 3.1 | 41-45 | 3.1 |
46-50 4 | 46-50 | 4 |
51-55 3.9 | 51-55 | 3.9 |
56-60 2.1 | 56-60 | 2.1 |
66+ 1.5 | 66+ | 1.5 |
IXL Learning Customer Service Score by Usage
IXL Learning's Customer Service score was rated the highest by customers who have used IXL Learning's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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IXL Learning Customer Service Score by Industry
IXL Learning's Customer Service score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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IXL Learning as an Employer
2.3/5
IXL Learning has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
IXL Learning scored a -52 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of IXL Learning would recommend the brand to a friend. ENPS measures how likely IXL Learning employees would recommend working at IXL Learning to a friend.
Net Promoter Score
-52
NPS Score
| 20% | Promoters |
|---|---|
| 8% | Passive |
| 72% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 28% | Promoters |
|---|---|
| 10% | Passive |
| 62% | Detractors |
