Our aims are to have by far the best CQSMA* standards in the pub world, to be the best company to work for and, by doing these things, to be the most profitable.
We take customer service more seriously than most. That is why we use mystery visitors to ensure that our CQSMA standards are always up to scratch. Each pub is guaranteed at least five visits every month; these help us to ensure that customers are always receiving quality products, in quality surroundings.