-20
NPS
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J-R Cigar
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About J-R Cigar's Brand
A gigantic, unrivaled inventory of fine cigars and accessories.
Brand at a Glance
69%
Customer Loyalty
3/5
Product Quality
2.3/5
Pricing
2.2/5
Customer Service
J-R Cigar NPS
J-R Cigar's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether J-R Cigar's customers would recommend using the product based on a scale of -100 to 100.
J-R Cigar Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
J-R Cigar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Aug 2022 -33 | Aug 2022 | -33 |
Oct 2023 -50 | Oct 2023 | -50 |
Dec 2023 -20 | Dec 2023 | -20 |
Jul 2024 -15 | Jul 2024 | -15 |
May 2025 -25 | May 2025 | -25 |
Jun 2025 -11 | Jun 2025 | -11 |
Aug 2025 -20 | Aug 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
J-R Cigar NPS by Gender
J-R Cigar's NPS was rated -34 by Male customers on Comparably.
Male
-34
J-R Cigar's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
J-R Cigar's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
J-R Cigar NPS by Ethnicity
J-R Cigar's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
J-R Cigar Customer Reviews
Out of the 2 J-R Cigar customer reviews 0 were positive and 2 were constructive. J-R Cigar customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
J-R Cigar Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of J-R Cigar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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J-R Cigar Customer Loyalty Score by Gender
J-R Cigar's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
J-R Cigar Customer Loyalty Score by Ethnicity
J-R Cigar's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of J-R Cigar.
100
out of 100
Caucasian
J-R Cigar Product Quality
3/5
J-R Cigar has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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J-R Cigar Product Information
J-R Cigar’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Food and Beverages
Hardware and Devices
Quick Insights into J-R Cigar Product Quality
J-R Cigar's Product Quality score was rated highest by Caucasian customers.
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Ranked J-R Cigar Product Quality the Highest
J-R Cigar Product Quality Score by Gender
J-R Cigar's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of J-R Cigar.
Male
3.5/5
Female
N/A
J-R Cigar Product Quality Score by Ethnicity
J-R Cigar's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of J-R Cigar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
J-R Cigar Pricing
J-R Cigar ROI & Value For Money
2.3/5
J-R Cigar has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Quick Insights into J-R Cigar ROI
J-R Cigar's ROI score was rated highest by Caucasian customers.
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Ranked J-R Cigar ROI the Highest
J-R Cigar ROI Score by Gender
J-R Cigar's ROI score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
J-R Cigar ROI Score by Ethnicity
J-R Cigar's ROI score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of J-R Cigar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
J-R Cigar Customer Satisfaction (CSAT)
J-R Cigar Customer Satisfaction (CSAT) Score
43 / 100
J-R Cigar has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into J-R Cigar Customer Satisfaction
J-R Cigar's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked J-R Cigar Customer Satisfaction the Highest
J-R Cigar Customer Satisfaction Score by Gender
J-R Cigar's Customer Satisfaction score was rated 34 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of J-R Cigar.
34 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 33% |
J-R Cigar Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
J-R Cigar's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of J-R Cigar.
34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
J-R Cigar Customer Service
2.2/5
J-R Cigar has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About J-R Cigar's Customer Service
Address
301 Route 10 East, Whippany, NJ
Website
http://www.jrcigars.com/jr/index.cfm
Phone Number
336-222-1300
Quick Insights into J-R Cigar Customer Service
J-R Cigar's Customer Service score was rated highest by Caucasian customers.
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Ranked J-R Cigar Customer Service the Highest
J-R Cigar Customer Service Score by Gender
J-R Cigar's Customer Service score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of J-R Cigar.
Male
2/5
Female
N/A
J-R Cigar Customer Service Score by Ethnicity
J-R Cigar's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of J-R Cigar.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
J-R Cigar as an Employer
3.2/5
J-R Cigar has a 3.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
J-R Cigar scored a -20 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of J-R Cigar would recommend the brand to a friend. ENPS measures how likely J-R Cigar employees would recommend working at J-R Cigar to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 12% | Promoters |
|---|---|
| 38% | Passive |
| 50% | Detractors |
