75
NPS
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Jafra
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About Jafra's Brand
JAFRA began transforming the beauty sales environment in August 1956.
Brand at a Glance
90%
Customer Loyalty
4.5/5
Product Quality
4.3/5
Pricing
4.4/5
Customer Service
Jafra NPS
Jafra's Net Promoter Score (NPS) is a 75 with 83% Promoters, 9% Passives, and 8% Detractors. Net Promoter Score tracks whether Jafra's customers would recommend using the product based on a scale of -100 to 100.
Jafra Overall NPS
| 83% | Promoters |
|---|---|
| 9% | Passives |
| 8% | Detractors |
Jafra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Jun 2023 60 | Jun 2023 | 60 |
Sep 2023 67 | Sep 2023 | 67 |
Oct 2023 71 | Oct 2023 | 71 |
Aug 2024 75 | Aug 2024 | 75 |
Dec 2024 77 | Dec 2024 | 77 |
Feb 2025 81 | Feb 2025 | 81 |
Mar 2025 75 | Mar 2025 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jafra NPS by Gender
Jafra's NPS was rated 100 by Female customers on Comparably.
Female
100
Jafra's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Male
N/A
Jafra's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Jafra Customer Reviews
Out of the 3 Jafra customer reviews 3 were positive and 0 were constructive. Jafra customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Jafra Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Jafra users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jafra Customer Loyalty Score by Gender
Jafra's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Jafra.
Female
100%
Yes
Male
N/A
Yes
Jafra Product Quality
4.5/5
Jafra has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Jafra Product Information
Jafra’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Quick Insights into Jafra Product Quality
Jafra's Product Quality score was rated highest by Female customers.
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Ranked Jafra Product Quality the Highest
Jafra Product Quality Score by Gender
Jafra's Product Quality score was rated 5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Jafra.
Female
5/5
Male
N/A
Jafra Pricing
Jafra ROI & Value For Money
4.3/5
Jafra has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Quick Insights into Jafra ROI
Jafra's ROI score was rated highest by Female customers.
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Ranked Jafra ROI the Highest
Jafra ROI Score by Gender
Jafra's ROI score was rated 4.8 by Female customers on Comparably.
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Female
4.8/5
Male
N/A
Jafra Customer Satisfaction (CSAT)
Jafra Customer Satisfaction (CSAT) Score
88 / 100
Jafra has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
88%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jafra Customer Satisfaction
Jafra's Customer Satisfaction score was rated highest by Female customers.
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Ranked Jafra Customer Satisfaction the Highest
Jafra Customer Satisfaction Score by Gender
Jafra's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Jafra.
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Jafra Customer Service
4.4/5
Jafra has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About Jafra's Customer Service
Address
2451 Townsgate Rd, Westlake Village, CA
Website
http://www.jafra.com/corporate/home
Phone Number
805-449-3000
Quick Insights into Jafra Customer Service
Jafra's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Jafra's Customer Service score.
Ranked Jafra Customer Service the Highest
Jafra Customer Service Score by Gender
Jafra's Customer Service score was rated 4.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Jafra.
Female
4.8/5
Male
N/A
Jafra as an Employer
3.7/5
Jafra has a 3.7/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Jafra scored a 75 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Jafra would recommend the brand to a friend. ENPS measures how likely Jafra employees would recommend working at Jafra to a friend.
Net Promoter Score
75
NPS Score
| 83% | Promoters |
|---|---|
| 9% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 60% | Promoters |
|---|---|
| 13% | Passive |
| 27% | Detractors |
