0
NPS
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JC Com Co
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About JC Com Co's Brand
JC Com Co.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
JC Com Co NPS
JC Com Co's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether JC Com Co's customers would recommend using the product based on a scale of -100 to 100.
JC Com Co Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
JC Com Co NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 0 | Sep 2020 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JC Com Co Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of JC Com Co users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JC Com Co Product Quality
5/5
JC Com Co has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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JC Com Co Product Information
JC Com Co’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
JC Com Co Pricing
JC Com Co ROI & Value For Money
3.5/5
JC Com Co has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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JC Com Co Customer Service
3.5/5
JC Com Co has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About JC Com Co's Customer Service
Website
http://jccomn.com/new/english
JC Com Co as an Employer
2.8/5
JC Com Co has a 2.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
JC Com Co scored a 0 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of JC Com Co would recommend the brand to a friend. ENPS measures how likely JC Com Co employees would recommend working at JC Com Co to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 53% | Promoters |
|---|---|
| 27% | Passive |
| 20% | Detractors |
