8
NPS
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Jensen Hughes
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About Jensen Hughes' Brand
A global company headquartered in Baltimore, MD. As one of the largest fire protection and life safety engineering and consulting firms
Brand at a Glance
65%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Jensen Hughes NPS
Jensen Hughes's Net Promoter Score (NPS) is a 8 with 41% Promoters, 26% Passives, and 33% Detractors. Net Promoter Score tracks whether Jensen Hughes's customers would recommend using the product based on a scale of -100 to 100.
Jensen Hughes Overall NPS
| 41% | Promoters |
|---|---|
| 26% | Passives |
| 33% | Detractors |
Jensen Hughes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 13 | Jun 2022 | 13 |
Dec 2022 7 | Dec 2022 | 7 |
Feb 2023 12 | Feb 2023 | 12 |
May 2023 18 | May 2023 | 18 |
Oct 2023 23 | Oct 2023 | 23 |
Nov 2023 16 | Nov 2023 | 16 |
Dec 2023 8 | Dec 2023 | 8 |
Feb 2024 8 | Feb 2024 | 8 |
Mar 2024 13 | Mar 2024 | 13 |
Mar 2025 12 | Mar 2025 | 12 |
Apr 2025 11 | Apr 2025 | 11 |
Jan 2026 6 | Jan 2026 | 6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jensen Hughes NPS by Gender
Jensen Hughes's NPS was rated -17 by Male customers on Comparably.
Male
-17
Jensen Hughes's NPS was rated -17 by Male customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Female
N/A
Jensen Hughes's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Jensen Hughes NPS by Ethnicity
Jensen Hughes's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Jensen Hughes Customer Reviews
Out of the 2 Jensen Hughes customer reviews 0 were positive and 2 were constructive. Jensen Hughes customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Jensen Hughes Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Jensen Hughes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jensen Hughes Customer Loyalty Score by Gender
Jensen Hughes's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Jensen Hughes Customer Loyalty Score by Ethnicity
Jensen Hughes's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Jensen Hughes.
70
out of 100
Caucasian
Jensen Hughes Product Quality
3.6/5
Jensen Hughes has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Jensen Hughes Product Information
Jensen Hughes’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.jensenhughes.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Quick Insights into Jensen Hughes Product Quality
Jensen Hughes's Product Quality score was rated highest by Male customers.
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Ranked Jensen Hughes Product Quality the Highest
Jensen Hughes Product Quality Score by Gender
Jensen Hughes's Product Quality score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Jensen Hughes.
Male
2.8/5
Female
N/A
Jensen Hughes Product Quality Score by Ethnicity
Jensen Hughes's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Jensen Hughes.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Jensen Hughes Pricing
Jensen Hughes ROI & Value For Money
3.6/5
Jensen Hughes has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Jensen Hughes ROI
Jensen Hughes's ROI score was rated highest by Male customers.
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Ranked Jensen Hughes ROI the Highest
Jensen Hughes ROI Score by Gender
Jensen Hughes's ROI score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Jensen Hughes ROI Score by Ethnicity
Jensen Hughes's ROI score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Jensen Hughes.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Jensen Hughes Customer Satisfaction (CSAT)
Jensen Hughes Customer Satisfaction (CSAT) Score
47 / 100
Jensen Hughes has an overall Customer Satisfaction score of 47 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
14%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
10%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jensen Hughes Customer Satisfaction
Jensen Hughes's Customer Satisfaction score was rated highest by Male customers.
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Ranked Jensen Hughes Customer Satisfaction the Highest
Jensen Hughes Customer Satisfaction Score by Gender
Jensen Hughes's Customer Satisfaction score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Jensen Hughes.
40 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
Jensen Hughes Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Jensen Hughes' Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Jensen Hughes.
34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
Jensen Hughes Customer Service
3.6/5
Jensen Hughes has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Jensen Hughes's Customer Service
Address
3610 Commerce Drive Suite 817, Baltimore, MD
Website
http://www.jensenhughes.com/
Phone Number
410-737-8677
Quick Insights into Jensen Hughes Customer Service
Jensen Hughes's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Jensen Hughes' Customer Service score.
Ranked Jensen Hughes Customer Service the Highest
Jensen Hughes Customer Service Score by Gender
Jensen Hughes's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Jensen Hughes.
Male
2.6/5
Female
N/A
Jensen Hughes Customer Service Score by Ethnicity
Jensen Hughes's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Jensen Hughes.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Jensen Hughes as an Employer
2.3/5
Jensen Hughes has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Jensen Hughes scored a 8 for Net Promoter Score and a -59 for Employee Net Promoter Score. NPS gauges how likely a customer of Jensen Hughes would recommend the brand to a friend. ENPS measures how likely Jensen Hughes employees would recommend working at Jensen Hughes to a friend.
Net Promoter Score
8
NPS Score
| 41% | Promoters |
|---|---|
| 26% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-59
eNPS Score
| 14% | Promoters |
|---|---|
| 13% | Passive |
| 73% | Detractors |
