25
NPS
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Brand Page
Jerry
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About Jerry's Brand
Here at Jerry, we think owning a car should be way easier. We believe in the power of upshifting to take the experience of owning a car to a new level. We’re committed to constantly innovating and improving our AI-powered AllCar™ app to provide the best possible experience for every car owner. From car insurance to maintenance and safety, our app does it all. Because We Car.
Brand at a Glance
79%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Jerry NPS
Jerry's Net Promoter Score (NPS) is a 25 with 55% Promoters, 15% Passives, and 30% Detractors. Net Promoter Score tracks whether Jerry's customers would recommend using the product based on a scale of -100 to 100.
Jerry Overall NPS
| 55% | Promoters |
|---|---|
| 15% | Passives |
| 30% | Detractors |
Jerry NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 34 | Sep 2023 | 34 |
Jan 2024 38 | Jan 2024 | 38 |
Feb 2024 38 | Feb 2024 | 38 |
Mar 2024 39 | Mar 2024 | 39 |
Apr 2024 34 | Apr 2024 | 34 |
May 2024 32 | May 2024 | 32 |
Sep 2024 30 | Sep 2024 | 30 |
Oct 2024 32 | Oct 2024 | 32 |
Nov 2024 31 | Nov 2024 | 31 |
Jan 2025 24 | Jan 2025 | 24 |
Feb 2025 26 | Feb 2025 | 26 |
Apr 2025 24 | Apr 2025 | 24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jerry NPS by Gender
Male customers rated Jerry's NPS 25 points higher than Female customers.
Male
10
Jerry's NPS was rated 10 by Male customers on Comparably.
50%
Promoters
10%
Passives
40%
Detractors
Female
-15
Jerry's NPS was rated -15 by Female customers on Comparably.
28%
Promoters
29%
Passives
43%
Detractors
Jerry NPS by Ethnicity
Jerry's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Jerry NPS by Age
Jerry's NPS was rated 0 points by customers ages 41-45 on Comparably.
Jerry NPS by Usage
Jerry's NPS was rated -28 points by customers who have used Jerry's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -28 | Less than 1 Year | -28 |
Jerry Customer Reviews
Out of the 5 Jerry customer reviews 3 were positive and 2 were constructive. Jerry customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Jerry Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Jerry users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jerry Customer Loyalty Score by Gender
Male customers rated Jerry's Customer Loyalty score 42% higher than Female customers.
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Male
91%
Yes
Female
49%
Yes
Jerry Customer Loyalty Score by Ethnicity
Jerry's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Jerry.
70
out of 100
Caucasian
Jerry Customer Loyalty Score by Age
Jerry's Customer Loyalty score was rated 82% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Jerry.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 82% | 41-45 | 82% |
Jerry Customer Loyalty Score by Usage
Jerry's Customer Loyalty score was rated 67% by customers who have used Jerry's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Jerry Product Quality
3.6/5
Jerry has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Jerry Product Information
Jerry’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://jerry.ai
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
FinTech
Insurance
Quick Insights into Jerry Product Quality
Jerry's Product Quality score was rated highest by customers ages 41-45, and rated lowest by Female customers.
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Ranked Jerry Product Quality the Highest
Ranked Jerry Product Quality the Lowest
Jerry Product Quality Score by Gender
Male customers rated Jerry's Product Quality score 1.3 stars higher than Female customers.
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Male
4.3/5
Female
3/5
Jerry Product Quality Score by Ethnicity
Jerry's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Jerry.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Jerry Product Quality Score by Age
Jerry's Product Quality score was rated 4.4 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Jerry.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.4 | 41-45 | 4.4 |
Jerry Product Quality Score by Usage
Jerry's Product Quality score was rated 3.6 stars by customers who have used Jerry's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Jerry Pricing
Jerry ROI & Value For Money
3.7/5
Jerry has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Jerry ROI
Jerry's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Jerry ROI the Highest
Ranked Jerry ROI the Lowest
Jerry ROI Score by Gender
Male customers rated Jerry's ROI score 1 stars higher than Female customers.
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Male
4.3/5
Female
3.3/5
Jerry ROI Score by Ethnicity
Jerry's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Jerry.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Jerry ROI Score by Age
Jerry's ROI score was rated 3.3 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Jerry.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.3 | 41-45 | 3.3 |
Jerry ROI Score by Usage
Jerry's ROI score was rated 3.5 stars by customers who have used Jerry's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Jerry Customer Satisfaction (CSAT)
Jerry Customer Satisfaction (CSAT) Score
76 / 100
Jerry has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
36%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jerry Customer Satisfaction
Jerry's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by Female customers.
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Ranked Jerry Customer Satisfaction the Highest
Ranked Jerry Customer Satisfaction the Lowest
Jerry Customer Satisfaction Score by Gender
Male customers rated Jerry's Customer Satisfaction score 33 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Jerry.
90 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
57 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 29% |
Jerry Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Jerry's Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.
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83 / 100
Very Satisfied
16%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
Jerry Customer Satisfaction Score by Age
Jerry's Customer Satisfaction score was rated 100 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Jerry.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 100% |
Jerry Customer Satisfaction Score by Usage
Jerry's Customer Satisfaction score was rated 73 points by customers who have used Jerry's products/services for Less than 1 Year.
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Jerry Customer Service
3.8/5
Jerry has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Jerry's Customer Service
Address
430 Sherman Ave. Suite 305, Palo Alto, CA 94306
Website
https://jerry.ai
Jerry's Social Links
Quick Insights into Jerry Customer Service
Jerry's Customer Service score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked Jerry Customer Service the Highest
Ranked Jerry Customer Service the Lowest
Jerry Customer Service Score by Gender
Male customers rated Jerry's Customer Service score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Jerry.
Male
4/5
Female
3.6/5
Jerry Customer Service Score by Ethnicity
Jerry's Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Jerry.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Jerry Customer Service Score by Age
Jerry's Customer Service score was rated 3.8 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Jerry.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.8 | 41-45 | 3.8 |
Jerry Customer Service Score by Usage
Jerry's Customer Service score was rated 3.7 stars by customers who have used Jerry's products/services for Less than 1 Year.
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Jerry as an Employer
4.6/5
Jerry has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Jerry scored a 25 for Net Promoter Score and a 69 for Employee Net Promoter Score. NPS gauges how likely a customer of Jerry would recommend the brand to a friend. ENPS measures how likely Jerry employees would recommend working at Jerry to a friend.
Net Promoter Score
25
NPS Score
| 55% | Promoters |
|---|---|
| 15% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
69
eNPS Score
| 75% | Promoters |
|---|---|
| 19% | Passive |
| 6% | Detractors |
